Bristolcameras reviews

Bristolcameras reviews

Acceptable
5.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
18 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good service

Ordered a camera here for a good price, dispatched promptly with excellent communications. All in all good experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid. Total time wasters. Take your money for products they don't actually have.

Ordered Sky Watcher eyepiece 18th Feb, expected dispatch 25/26th Feb (frustrated at it taking a week to be dispatched). Just phoned and they don't actually have any until mid March! Happy to take your money for products they don't actually have. Very disappointed, will never use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great prices, prompt delivery and good communications

Ordered Olympus 17mm f1.8 lens in black on Monday evening and it arrived Wednesday morning first thing. They weren't charging extra for the black version which is usually £30 or so more (at the time of writing). They called to say lens was in the post and emailed too. I can't fault service like that, excellent!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent value, great service. From a very happy customer!

I was extremely impressed with the superb service I received from Bristol Cameras regarding my order. I only ordered on Sunday evening and received the majority of my items on the Tuesday morning! My battery was out of stock, but Bristol Cameras kept me updated throughout the whole process. Everything was just as expected when it arrived and very well packaged. I was also very pleased with the competitive pricing on my Fujifilm accessories. Thanks Bristol Cameras - I will be using you again, and recommending you too.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Don't rate

Ordered a battery grip for my Pentax K-3 on their website. 3 days later I got an e-mail stating that it was out of stock and would be an additional two weeks before I would get it! Needless to say I was not happy that it had taken them 3 days to figure out that they were out of stock of the item - the website did not state it was out of stock. I cancelled my order and bought from elsewhere. Don't think I'll use these guys again - shame really as they have some good deals.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Hopeless

Selling items they don't have, they emailed to say they cancelled the order.
Avoid, pointless company, all that is bad about an online business.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They did exactly what they said they would do

I phoned yesterday at 1:30pm to enquire about a Sigma lens, I was told it was available but would need to order it on the net to get the offer price. I ordered it at 1:35 pm and it arrived this morning with the postman. Super service with a good product at an affordable price for a genuine UK lens not a grey import. First time user, would recommend to anybody, have used competitors in the past, but will use Bristol Cameras again in future.
Derek Mercer
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AFWFUL AWFUL SERVICE ,Disorganised and Unreliable

Ordered an important cable from them for my work with 12 days to spare, I was told on the phone the cable was in stock and would be despatched the same day .......I called 4 days later to firstly hang on the phone listening to rustling , discussions about everything else for 10 minutes then was told..........................

We haven't got it because we hadn't enough orders to make up the minimum order with our supplier !!!! Ridiculous, no email, no call , just AWFUL AWFUL service .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Astonishingly Poor Service & Borderline Dishonesty

I ordered two items, neither of which, as it turned out, was in stock. Nevertheless, Bristol Cameras immediately helped themselves to full payment. One of the items was shipped a few days later. Two weeks on and I'm still waiting for the vital second item, despite being promised shipping within a few days. The brief telephone conversation with them gave every indication that they couldn't care less. I won't be back, and potential customers should think twice before dealing with this retailer despite the decent prices (and rip-off shipping charges).
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not trust this company, they do not tell you when you are on backorder.

I will never order from this company again. They are untrustworthy, you place your order, it goes from "pending" to "acknowledged" ? What in heaven's name does that mean ??
I phoned and asked, it sounded like the person answering was moving his lunch off his keyboard. He never answered my question but said he would call back and tell me about my orders. No phone call but an email much later telling me when I might expect my order.
At no time was I informed that my items were on backorder, this was to stop me canceling and going with another company, with whom I would have got the item sooner. I will never order from a company that is not upfront - when will they learn.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Why advertise stock you don't have?

I went through the process of setting up an account, entering payment details blah blah blah only to have the order cancelled the next day. Reason? No stock. Come on guys - either do the job properly or stop wasting peoples' time and patience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Need to do a LOT better to be a proper WEB retailer....

Tried to order a simple camera case....in stock on site....best price on web. Company takes order....next day get the usual out of stock e-mail....stock to follow later in the week. They even admit on their site that they don't hold much stock, particularly on smaller items. NO e-mail address to contact (did find a few searching online but they never reply). All 3 phones lines not working! Eventually managed to get though on the shop one after 2 hours to cancel. Just not good enough chaps....
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Prompt delivery and good price - But!

Purchased new Sigma 18-250 lens with free hoya filter. Free filter did not arrive with lens so had to call the shop. Was told they had run out of the filters and should be in in next 7 days. Would have been easy for them to let me know this without me having to phone them. Will see if 'free' item arrives and will repost either way.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

great

Order arrived within three days. No problems. Very good.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

ordered and they didn't have it in stock

placed an order and after a few days of hearing nothing i emailed them, they replied quickly hence the 2 stars and said they were ordering it that day? i just cancelled the order and i won't use them again. Would just be nice to be kept informed of what's happening
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great prices and faultless service

I ordered a Crumpler New Delhi camera bag from them this week and two days later it was delivered. No fuss, no dramas.
I can highly recommend Bristol Cameras.
On the downside, I wanted to telephone them prior to placing the order and I was disappointed to find the only telephone number available to me was a premium rate number. This is on the sales line and to me is unacceptable.
Other than that, check out Bristol Cameras for great prices.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good price and friendly customer services

Purchased camera equipment from Bristol Cameras due to very good price. My credit card did not seem to match with my address on their machine but a friendly CSA called me promptly and validated my information without issue. Only grip is postage charge of £5 is a little high for standard Royal Mail delivery. Great experience otherwise.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Take your money then quote 2-3 month delivery

Order was confirmed, payment by BACS. Stock was confirmed by email prior to payment being made. Once my payment clears, a new delivery date of 2-3 months is given. This is for a £400 camera lens, and is unacceptable.

Is Bristolcameras your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Bristolcameras Details

About this company

Bristol Cameras offer Digital Cameras, SLR Lenses, Binoculars and More. Buy online or in store at the UK's Best Prices.

Visit Bristolcameras

Category

Bristolcameras is ranked 38 out of 43 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.