Very good at meeting us at the airport to pick up our car, quick and efficient and then we were on our way leaving the car with the representative. Only gripe would be that when we returned we called the number as instructed whilst we were in baggage collection, but were told to ring again once we had actually got our luggage, which we did do. Unfortunately we were out of the airport and waiting in the freezing cold for around 10 to 15 minutes for them to bring the car. If only they had set out when we originally rang them and we would have been in a nice warm car as soon as we came out of the airport. Would use again but would tell them we already had our baggage to ensure they are outside waiting for us especially in winter.
on time, great price. if the wait could be less than 20 min after call it would be perfect
Good value, the only thing is it can be a pain when dropping off as there are so many vehicles and other companies using the area at the same time. Returning was easier. I would use them again.
I have used Britannia Airport Parking many times and have never had any problems, the car was collected and delivered within 10 minutes of us arriving.
The last time we used them we left a wallet in the car and did not notice until we had cleared passport control and customs, we phoned Britannia Airport Parking and they returned the wallet to passport control within 30 minutes without any qualms.
Were met on time and when we realised a passport was missing we telephoned Britannia and they searched the car and were back with the passport within ten minutes ,it had fallen on the floor of the car .Amazing service and an amazing holiday thanks to Britannia.
On time collection and return. friendly staff and polite also. Would recommend. Long may this service continue.
Thanks for a great service and for helping out and having to stay with the car a while, while I was stopped at customs, it took a while, and you waited for me to arrive with the family. Great Service will use you again and again.
Brilliant service from the word go. I was very nervous about using this service as I didn't no what to expect. The whole experience was straight forward and hassle free. The booking was very easy the meet and greet instructions were clear and easy to follow. The car and driver were both there on time , the driver was a lovely gentleman very friendly and made me feel at ease about leaving the car with them. The whole experience rounded my holiday off In a fab way. I would definitely use the company and service again and will also recommend you to all my family and friends if they want an hassle free experience. Couldn't fault in anyway.
Booked for Gatwick on 2nd January 2013 including car wash. Whilst the service to collect and deliver the car was excellent (even at the 6am drop off and 11.30pm collection times) it was disappointing that the car wash had not been undertaken. More disappointing was that they felt the need to destroy the original Honda Leather key fob rather than carefully remove it from the ring. I can only assume that removing the leather key fob made it easier for them to store the key in their cabinet?
Still no confirmation that they have since refunded the monies to the credit card as the car wash was not undertaken.
Our overall experience was good. We were not sure what to expect as we hadn't tried this method of airport parking before. The instructions could have been a bit clearer as to where we were dropping off and picking up. The driver was pleasant, I wouldnt go as far as saying friendly as he wasnt very chatty, just there to do the job and go home attitude. We were looking for a Britannia uniform or van on collection which would have made it easier although when the driver approached he knew what he was doing. On pick up at the end of our holiday we rang when we collected baggage and he was there within about 20mins. It was a cheap way to park the car and would use it again.
We had to wait 20 mins for driver to turn up and collect car, even though we called 20 mins before. No mileage was taken.
Delivery of the car was brilliant, as arrived same time as we left the terminal.
Would recommend, but not if you have an early morning flight, and want to drop car off about 4am!
No one was there to meet us immediately, despite calling twice. Once at 20 minutes away, then again at 5 minutes away as requested. We still had to wait 10 minutes.
On the return we called them after collecting our luggage as instructed and no-one turned up for 30 minutes. Completely unacceptable as far as i am concerned.
Will never use again
Was to book. Collected on time - and whilst the collection was on time we were waiting on the wrong level for arriving flights - so may be worth just making customers aware of which level to collect your ehicle from in future
Thanks to the great service we received from Brittania parking our holiday started and ended well. The instructions for the drop off and collection were clear, we called 20 minutes prior to arrival and our car was collected promptly. It arrived back at the time we requested. The staff were polite and courteous and the car looked very clean. Thank You
As first timers to Meet and Greet we were unsure as to how it would work. In the event the colllection of the car was smooth with little delay at the airport. And on our return the car was brought to us as stated 20 minutes after my phone call from baggage reclaim. A good experience that we will probably do again in the future.
They were there when we arrived to go on holiday, when we came back called them as soon as we picked up our luggage and they called me as we were walking down the ramp to say our car was waiting, an excellent service.. would use again for sure
A very good service without fault, thank you.
I have had some bad experiences previously with using valet style parking at Gatwick - mostly long waits for car to dropped off upon return, even driver going to the wrong terminal - so was prepared, given how competitively priced Britannia were, for having to compensate in some way. However, all those fears were quickly and completely dismissed. Britannia offered the best value service - including a free car wash - were flawless in their drop off and pick up of the car, frequently in contact with updates and clear instructions, courteous and nothing was too much effort, even when we had to cut short our holiday due to illness. Thank you for a fantastic service, and we'd definitely recommend you to anyone.
We're delighted with the personal service we received and wouldn't hesitate recommending Britannia to others. The cost was very competitive and despite us making a mistake, Britannia resolved things to enable our holiday and travel plans to run smoothly. Thank you!
Really pleased with this company. They rang us on the way to the airport to check what time we'd be there. On the return flight we arrived at 2am - they called us as soon as we landed and were there as soon as we came out of the airport. Would defo use this company again!!!
I was slightly concerned at booking a meet and greet service at the 'better value' end of the spectrum but was very pleased with the service provided - will be using again and would definitely recommend.
Being a regular flier I must congratulate Britannia Parking on a first rate service. Everyone I spoke to was polite and helpful offering alternative directions to Gatwick because of the congestion on the M25.
On my return my car was delivered promptly and once againg the driver was very pleasant.
I have used various car parks and companies at Gatwick, but there is only one company I will be using in future - well done Britiannia.
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