Britannia Airport Parking reviews

Britannia Airport Parking reviews

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Rubbish Service and even worse Customer Service

Booked Executive Meet & Greet from 5-12 April (car valet in and out). Dropped cars off all satisfactorily although had to wait for drivers to arrive to take cars away. On return, called number as specified on piece of paper, and were told to go to Orange Car Park, Level 5 which I repeated on a couple of occasions in front of several adults in our party to make sure it was the correct level. 30 minutes later, only one car arrived (I hasten to add we had 2 separate bookings but made one call to say we were through customs) which is too long to wait after an early start and then a car journey to Cornwall not satisfactory. The first car had not been cleaned, we called and were told they were too busy (they had had the cars for 7 days), still no sign of second car. Turns out it was on level 2 so 40 minutes after phone call and several calls later to find out where it was it arrives on the right level! How can one car arrive at correct place and the other not when it was all done under one phone call?? Also not valeted. Challenged this driver as to why it wasn't cleaned and told the car wash had broken - 2 different excuses! Have emailed and called since we got back and not got anywhere with regards to a refund. We have booked for August for 17 nights and we will be cancelling this as they cannot be trusted. Customer Service for this company doesn't exist and it's disgusting that they can get away with it judging by other reviews. I have now put it into the hands of my credit card issuer. There are plenty of other bona fide parking facilities and services in Gatwick so go elsewhere.
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40 minute wait to get car back - and rude !!

The whole point of Meet and Greet is to reduce the delay and inconvenience when returning from holiday and yet this company seems incapable of providing this service. Having rung the number provided as instructed as soon as we picked up our baggage, we were instructed to wait on the third floor of Carpark 6. Following a delay of 40 minutes and a number of further calls to the number which were treated in a dismissive manner (at one point when I stated that the delay was unacceptable, their representative actually hung up on me.)The excuse given for the delay of ‘It’s busy’ is simply not acceptable and if they cannot provide the service which they advertise “There may be a wait of 15-20 minutes” then they shouldn't be in this business - Be warned - Don't use them
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Not very honest

I try to book my parking one day but it did not go through (I did not received a reference number or an e-mail) so the next day I try again and it was successful. When I received the credit card statement I was charged twice. I called the company and VISA and finally I received a refund minus 10 pounds! The 10 pounds were for service charges!! I am not sure which service. I also think that as the mistakes happen not for my fault I should not have to pay any service charges. I phoned few times and I was told they will look into it and they would have called me within the day. They never called back.
The service itself was slow. The person who picked up the car were not sure where He was and where He was going but He came to pick up the car within a reasonable time frame (30' delay).
I read few negative comment in the past regarding this company and I will not use it again.
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where's my spare wheel gone????

On time pick up and drop off,but hey!! where's my spare tyre gone??? DEFFO there on drop off!! Was told it had never happend before and his staff would never do such a thing.Well someone has took it in their care.Will not take any response ability for the theft of my wheel!!.They say it's on their compound with CCTV,SAID THEY LOOKED ON THE CCTV BUT FOUND NOTHING!! 2 weeks of cctv and they looked in a couple of hours mmmm!!.Wonder if it goes straight on the compound or is it parked on some ind est for a day or two before.FUMING!!!!!!!
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Exemplary Service

Gatwick is not my favourite airport but these guys are doing their best to attract business. Good price and service. Recommend
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DO NOT USE - IF YOU DO, DO NOT BOOK CAR WASH

We used this service returning on 16th October. The meet and greet aspect of the service was very good. However, we booked for a car wash to be done before it was returned. It was dark when the car was dropped back to us but it was obvious straight away that the car wash had not been done. The driver was not going to say anything to us until we pointed it out to him. He then said that ours and one other car had come back to them without the wash being done. He apologised and said he would pay for the fee to exit the car park (which he did). He also said he would arrange for an immediate refund on to our credit card of the car wash price. After a week I checked and no refund had appeared. I have been chasing this refund ever since. I have even spoken to the owner twice who says he will arrange an immediate refund and ring me back to confirm. Every time I speak to someone they all say they will arrange the refund or it has already been done, every time nothing happens. I gave them a last chance to sort this and was promised yet again it would be sorted and someone would ring me with proof it had been carried out. Surprise, surprise nothing happened. Now put in the hands of credit card company. Would never recommend them to anyone as they are a totally unprofessional outfit, especially when even the owner cannot keep a promise to you. We have previously used Ace Meet and Greet Service and they were fantastic and would highly recommend them over this shower. You pay a tiny bit more but it is worth it to make sure you get the service that you want.
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DO NOT USE THIS COMPANY WARNING!!!!!!!!!!!!!!!!!!!!!!!

ON SEPT 28TH 2013 MY CAR WAS DELIVERED BACK TO CAR PARK 6 THE THE DRIVER FOR BRITANNIA SEEMED VERY ANXIOUS TO GET AWAY ONCE HE HAD GIVEN ME MY EXIT TICKET HE WAS GONE WITHOUT CHECKING AROUND THE CAR.SOMEBODY TOLD ME THAT AT THE GROUND FLOOR HE NEARLY KNOCKED SOMEONE OVER RACING TO GET OUT.AS I WAS GETTING INTO MY CAR SOMEBODY SHOUTED OVER THAT MY TYRE WAS COMPLETELY FLAT..END RESULT HAD TO HAVE A NEW TYRE AS IT HAD BEEN DRIVEN ON AND BLOWN AROUND THE RIM.BRITTANIA WANT NOTHING TO DO WITH IT THEY SAY IT WAS OK WHEN HE LEFT IT THERE...MMMM.I WAS STUCK THERE FOR 2 1/2 HOURS..AGAIN DO NOT USE THIS BUNCH OF AMATEURS
Britannia Airport Parking Ltd

Reply from Britannia Airport Parking Ltd

Mr Sutherlands original email:

Hello
Ref to details below..Car delivered back with puncture on sat 28th sept at 5.45pm..
I have had my car checked this morning and after inspection have been told that the car had been driven on the puncture and tyre cannot be repaired as the wall of the tyre is damaged and can be visably seen.
I will ask the tyre fitter to explain this in an email and will forward this on with the full cost of the tyre.

Your driver as expected should have checked the car with me when returned, this was not done and he made a fast exit knowing he had driven on a flat tyre.

Please acknowledge this e mail asap

your sincerely
Dennis Sutherland
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Our reply:

Dear Mr Sutherland,

Thank you for your email regarding your tyre.

I am sorry to inform you that Britannia Airport Parking do not accept any responsibility for damage to tyres due to punctures. Please refer to our Terms and Conditions for further clarification.

I have now spoken to the driver who delivered your vehicle. He has confirmed that the tyre pressure was indeed low when he delivered the vehicle but there were no signs of any damage to the tyre. The photographs that he sent me do not seem to show any damage either.

For your information, please note (and with all due respect to the tyre fitter) that a report from somebody who has a financial interest in the outcome is hardly an independent and unbiased assessment of the condion of the tyre.

We value as a customer and will always endeavour to provide you with a professional and efficient service but despite this there are things beyond our control for which we can not be reasonably held responsible - and I am afraid a tyre puncture is one of them.

If you would like to discuss this further, please do not hesitate to contact me.

Kind regards

Irshad Khan
Britannia Airport Parking

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Mr Sutherland's reply:

Your all liars,the tyre was flat , he drove it to the car park flat I will blacken your name on the internet and on facebook I will make it a crusade and I will do everything to make things very difficult for you to gain new customers .Your company is a disgrace.The tyre had been blown around the outside where he had driven on it.I will forward this e mail to my solicitor with the pictures so expect to hear from me again..I don't need the money this is all about being fair and you certainly have not been that....
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don't go cheap

Second time I used them and gave benefit of doubt first time as they kept me waiting for my car after I called them when I collected baggage as requested.
Both times I waited nearly 30 mins so would have been quicker to get the shuttle bus to the long stay car park.
They are cheap, but pay £10 more elsewhere and get better service.
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Fantastic service - well recommended

Used this company for the first time and was very impressed. When we arrived at the airport our driver was already waiting even though we were a little early. Very polite and friendly - even helped us with our luggage. On our return, we called after we had collected our luggage we were expecting to wait a while for our car but again they were there waiting for us. Couldn't fault Britannia. Will definitely use them again when fly off for skiing in January.
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WORST MEET & GREET I HAVE EVER USED....UNRELIABLE, RUDE STAFF & FRAUDSTERS

Upon arrival at Gatwick North I was met by a rude man who did not even say hello...just greeted me with his hand out and saying 'keys'! He then proceeded to look around my car scribbling lines and symbols on a sheet of paper. He then thrust this at me and said 'sign'! I did this and he then walked to the driver side. My daughter and I took our cases from boot and after a quick discussion between ourselves as to whether that was all we had to do we started walking towards lift. My daughter happened to glance back and the rude man was writing on the paper again after I had already signed it. I immediately returned to him to question what he was changing and he had put a D in a circle pointing to the rear of my car. I questioned this and he said 'dent'. I asked him to show me where and he immediately said he haws wrong and scribbled it out. I asked him if I could have a copy of this sheet of paper as I did not want him making changes (especially incorrect ones) after I had left. He spoke extremely little English but used his hands to tell me to take a photo on my phone. I did this and he then handed me a very small piece of paper with return instructions which he should have given me in the first instance, but hadn't. This paper actually stated 'failure to present this receipt to our member of staff on return may cause unnecessary delays and extra charges' ......well lucky I went back then!

Upon our return at the ungodly hour of 3.15am we called them 5 times ( no answer) using both numbers given before getting through. Finally we got hold of someone who said they were coming straight away. They actually arrived 55 minutes and two more phone calls to them later. No apology and same non English speaking rude man. There were definite scuff marks on the rear of my car that were new and not there before. I pointed this out and he made out that he could not understand me! We finally gave up and left for home.

I will NEVER use this company again and would strongly advise anyone else to avoid them.
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Oh so very Poor!!!!!!!!!!!!!!!

Used the service - Paid for the top level car wash - worst ever wash that could have been done as seemed only to have dragged a dirty rag over the car and vacuumed over the inside, five jumpers and all the floor mats removed and never returned. Was promised when vehicle delivered that items would be returned the next day!!! Guess what never happened. Only plus point is that we only had to wait 20 minutes when dropped and delivered back and the drivers were nice enough.
Advice is pay a little more and get a worthy service that is out to take advantage!!!
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Disgraceful Service

WARNING DO NOT USE BRITANIA AIRPORT PARKING: We landed from at Gatwick at appox 8.40pm and called Britania Parking to pick up our car and they told us it would not start, We had meet and Greet and they came and picked us up in a car that we just fitted into. we arrived at the compound where the car was parked and found it with no power at all, i called the AA and they came out and examied the car and told us they britania parking had left the ignition on and that it had drained the battery, we left there compound at 12.15am they acted like they did not care and denied they left the ignition on, I had to take the risk of driving back to swindon hoping we did not break down after getting some charge in the battery, would never use or reccomend them again, Disgracefull Service and we will be seeking compensation
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Terrible

We called in enough time (20 minutes before we arrived) to meet our car on our way home and it took Britannia an hour to arrive . It came about that another customers car was brought instead and Britannia made excuses about an accident between the terminals. We do not condone companies who lie whose service we have paid for. Neither the person in the control room took responsibility for this error nor did the driver. And nobody called us to tell us how late they would be. Having two young children waiting in the rain for our car which took an hour to be returned was disgraceful. There was no apology, no understanding. We will not use again and are looking for compensation. You pay peanuts.....
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Review by confirmed purchaser

Generally very good and would use again

Very good at meeting us at the airport to pick up our car, quick and efficient and then we were on our way leaving the car with the representative. Only gripe would be that when we returned we called the number as instructed whilst we were in baggage collection, but were told to ring again once we had actually got our luggage, which we did do. Unfortunately we were out of the airport and waiting in the freezing cold for around 10 to 15 minutes for them to bring the car. If only they had set out when we originally rang them and we would have been in a nice warm car as soon as we came out of the airport. Would use again but would tell them we already had our baggage to ensure they are outside waiting for us especially in winter.
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Review by confirmed purchaser

on time, great price. if the wait could be less than 20 min after call it would be perfect

on time, great price. if the wait could be less than 20 min after call it would be perfect
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Review by confirmed purchaser

Worth looking at if you don't want to mess around too much

Good value, the only thing is it can be a pain when dropping off as there are so many vehicles and other companies using the area at the same time. Returning was easier. I would use them again.
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Review by confirmed purchaser

Did exactly what we paid for

Couldn't fault the service, arrived on time at departure and arrival and would use again.
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Review by confirmed purchaser

Service was second to none.

I have used Britannia Airport Parking many times and have never had any problems, the car was collected and delivered within 10 minutes of us arriving.
The last time we used them we left a wallet in the car and did not notice until we had cleared passport control and customs, we phoned Britannia Airport Parking and they returned the wallet to passport control within 30 minutes without any qualms.
Impressed.
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Review by confirmed purchaser

VERY GOOD SERVICE.

First time we have used Britanniar,very pleased, the service could not be faulted,would use again if we ever fly from Gatwick.
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Review by confirmed purchaser

could not fault this company

Were met on time and when we realised a passport was missing we telephoned Britannia and they searched the car and were back with the passport within ten minutes ,it had fallen on the floor of the car .Amazing service and an amazing holiday thanks to Britannia.

Britannia Airport Parking Ltd Details

About this company

Visit Britannia Airport Parking

Contact information

Call us on: 01293344567
We live here: United Kingdom

Category

Britannia Airport Parking is ranked 36 out of 36 in the category

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