Britishairways reviews

Britishairways reviews

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Poor customer service and experience

Hi,

I just wanted to bring to BAs attention the inconvenience customers have to face when a flight booking is done from ba.com and the flight is being operated by American Airlines.
I had a flight for my parents on 17th April(Booking ref number 3P4AQX). On the airport, I went to the BA terminal and they asked me to go to the American Airlines terminal. Then I went to the AA terminal, they asked me for an American Airlines Booking Ref Number. I said, I only have the BA Book. Ref. num. since the Itinerary that BA provided me when I reserved my flight only had that. They said I need to go another AA terminal in that case, so I had to go to a 3rd desk after walking almost 20 mins with my parents. Over there they asked me the same question as to what is the AA Ref. num. I said I dont have it on my Itinerary. To that they asked me to go to the British Airways Terminal and get it from them. I informed them that I had initially gone to the BA terminal and they asked me to go to the AA terminal. To that the Customer Service Rep. said she cannot do anything and I need to understand her problem in a very rude manner. I said, i dont have a separate AA Ref Number, she kept arguing with me and I kept saying that I have spend the last 45 mins only going from one terminal to the other. Finally she did something and found my reservation and said I am all good to go. I did not say anything and left. However it was absolutely inconvenient for me to keep talking to her for 30 mins and trying to convince her that I came back from the BA terminal. Had I listened to her and gone to the BA terminal again, I would have wasted more time, would not have found anything(since she already had it on her system) and probably my parents would have missed the flight.
Someone needs to address such issues at british airways either by providing other airlines booking ref number as well or letting their partners know that they cannot send travellers back to the BA gate to get additional information they need.

-Gopal Nayak
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Saftey first?

Have always enjoyed flying with British Airways, they have very dedicated staff and the service on board has always been brilliant. Always a hard job keeping up with Tony's high standards! Turns out however that BA are flying 747-400s in a dangerous condition. Having to report them to the CAA for flying an aircraft from Singapore to Heathrow with a fault that meant that that the entire cockpit instrumentation could have blacked out. only became aware of this when the captain told me after the event (when our QM2 flight was cancelled in January due to a failure to carry out an essential and critical repair in Singapore). Their call centre staff are also brilliant but their investigations unit is either moronic or deceitful. want to check this BA? read case review 12106626. Want to discuss it BA, call me. You have my number.
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Dont Fly with BA if You Have Ski Equipment

We flew from LHR to Boston with out ski-ing equipment. For 1 ski bag and 1 boot bag we were charged £244 excess baggage. This is a rip off. I contacted their customer services team 3 times as they didn't get back to me when they said they would. I wanted to speak to a manager but the customer services guy said he would not put me through to his manager !!! I then asked for the name of the BA CEO as I wanted to write to him but was told that there was no point writing to him as he would just send my letter back to customer services. Apparently Virgin do not charge extra for your ski equipment bags. We will be taking our custom to them from now on.
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SHOCKING AIRLINE AND NON EXISTENT CUSTOMER SERVICE

IF YOU ARE LOOKING FOR AN AIRLINE WHOM REWARD THERE CUSTOMERS FOR LOYALTY FORGET BRITISH AIRWAYS. THEIR AVIOS POINTS ARE USLESS AND CUSTOMER SERVICE ARE JUST NOT INTEREST. WE NOW FLY WITH EMIRATES AND SINGAPORE AIRLINES WHOM NOT ONLY REWARD THERE CUSTOMERS BUT THERE PLANES AND INFLIGHT SERVICES ARE FAR SUPERIOR!
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Horrible experience

I had a connection flight from LA to Berlin. flight to London was with a different company.

When I landed in London there was heavy fog and they told me the flight will be delayed which is fine.

After 3 hours we boarded the plane. The pilots were there and all the passengers. After 30 minutes they sent us back to the terminal because the crew did not show up.

While we were waiting for the crew to show up we heard that several random flights (within and outside of europe) were cancelled. This was not due to the fog because other BA flights were taking off as well as all flights by other companies. at 18:30 they told us the flight was cancelled and that we should go to a specific gate to rebook our flights and pick up our luggage.

We waited in line for 1.5 hours only to realize the line was to hand us a paper with general information about rebooking flights and hotel vouchers.
at 20:00 I decided to go to where flights are being rebooked only to find out 20 other flights were already in line with the same issue. the counters were to be closed in 1 hour with no way to get a new flight booked or a voucher to a hotel.

with no assistance what-so-ever from any BA representative I ended up purchasing a flight with a different air line (I had a flight to Israel the next day in the morning which I had no way to catch so I booked one directly to Israel).

Once I landed in Israel the news stated that BA cancelled random flights due to technical issues with their computers.

When I approached BA customer service they said it was due to the weather and they are now offering me 100 euro voucher to use with BA instead of reimbursing me for any of the 3 flights I booked!!!

I am still fighting this and I will get my money back.


NEVER EVER FLY WITH THEM!
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Provided wrong information on the phone that costed me a fortune in excessive baggage

Before my flight back from Asia I called the BA customer relations to find out about the excessive baggage fees. I was told that as far as it did not exceed 32 kg and their maximum dimensions it would have costed only £40. Surprise surprise when I was at the check in to board on my return flight back to the UK I had to pay £250. I reported the case to customer service on the 17th of November, got a response on the 6th of december to send a receipt and to notify me my case would be passed on to the refunds department. Never heard a response despite sending a letter recorded delivery on the 30th of December.
My conclusion is BA takes the money and has no respect or care for its clients
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THEY ARE JUST THE WORST, DON'T DO IT. JUST DON'T DO IT!

THEIR CUSTOMER RELATIONS IS NONEXISTENT. HAD A FLIGHT FROM JFK TO ORY THAT KEPT GETTING CANCELLED. STAYED IN NY FOR AN EXTRA WEEK CAUSE OF THEM AND ENDED UP BEING TERMINATED FROM MY JOB. ONE OF THE RE-BOOKED/CANCELLED FLIGHTS I TRIED GETTING ON THE SECOND TIME, WAS CANCELLED AND WASN'T NOTIFIED AT ALL RESULTING IN ME PAYING A ROUNDTRIP CAB FARE THAT I STILL NEED TO BE REIMBURSE FOR BUT NOOOOO BRITISH AIRWAYS HAS REMAINED SILENT, IGNORING ALL OF MY EMAILS. THIS AIRLINE JUST NEEDS TO GO OUT OF BUSINESS THESE PEOPLE ARE RIDICULOUS.
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NO CONCERN, NO REPLY, NO SERVICE

We have flown many times with BA to Australia, India, USA etc, we are going on a special holiday in February 2014, a cruise with family and friends. We booked our flights with BA early in July 2013 that's 7 months in advance because my wife and I are in our 60's and need certain seats for medical reasons. Recently I went on the web site to update the personal information and saw a note on our booking saying our seats had been changed. No email, No phone call we only found out because we went on the web site. I phoned the Executive club customer services and spoke to a Customer service person who told me the aircraft had changed, he could not explain why we had been moved to a different part of the aircraft despit being the first people to book, after 48 minutes he said he would sort something and then prompltly cut me off. I know I was cut off because I immediately got the continuous tone. I phoned again and after almost an hour and being transferred no one was interested in helping me. I sent an email to customer services, they gave me a reference number and promised to reply that was over 2 weeks ago, I have sent 2 reminders but NO REPLY. after many years of travelling with BA we will not fly with them again.
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Horrible service!

I was trying to book award travel. Online site for BA is horrible. To get agent on the phone one has to endure endless, I mean endless up to 60 min wait. When someone picked the line, they were angry, shouting, disrespectful, argumentative, ignorant. I tried this five times, three times they hang up on me, once I was even connected to the supervisor, not that it changed anything.
There is no option to use all partner airlines on line, representatives don't even bother to check it. With all BA aggravated taxes and fees, unacceptable service, rudeness, it's cheaper to buy tickets with any major carrier and enjoy your vacation!
Stay away from them! No reason to get yelled at while getting them business!
Unacceptable!
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TREAT YOUR ELDERLY "DISABLED" with respect

Dear British airways,

You need to treat your elderly disabled with respect. London heathrow is where the problem was when my mom flew from BwI to heathrow we confirmed at BwI for a wheelchair but once she arrived at Heathrow, she waited over 2 and a half hours for a wheelchair. I am not sure what it is but the weelchair system sucks with british airways at London Heathrow. The hostesses there at the airline were telling my mom who also spoke very little english to take the stairs. Really british airways. I am taking my complaint with you to the TOP. Our elderly and disabled that need your assistance with wheelchair should be a priority not tossed in a corner and disrespected and waiting???
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Was blatantly lied to by customer relations

I contacted BA customer relations online enquiring about getting a refund for a flight I was forced to miss. After weeks without receiving a reply, I decided to call in. I had to wait for 30min on the line before being able to talk to anyone. Eventually, a representative agreed I should've been able to board the flight and said I would get a refund.
Weeks later I received a reply to my first email (now almost a month after I'd written it) saying that there was nothing they could do, without any acknowledgement to my phone conversation. When I replied saying this meant I had been blatantly lied to on the phone, they just said they hoped I'd fly with them again.
I will certainly not fly this airline again. The whole experience has been extremely frustrating and their actions are disrespectful and unprofessional. Regardless of whether I deserved a refund or not, lying to a customer is unacceptable.
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Upgraded to Business Class

Our flight was delayed afterboarding and the air con was leaking on me. I told the cabin crew who promptly moved me to Business Class free of charge : )
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Don't Bother with them, spend a little more money with another world class airline!

I would just like to point out BRITISH AIRWAYS has some of the worst customer services I have experienced, I thought this is what they were supposed to be good at.... I would appreciate someone from British Airways sorting out my problem!, I have been waiting ages to get a problem resolved, quite disgusted in your behavior, I have been through the proper channels, you are now leaving me no choice.....
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Worst customer service I've ever experienced

After dozens of business and first class flights, I will never fly BA again. There is no sense of customer service. Retrieving my suit coat has been a 2 month nightmare and I've found almost every "customer service" employee to be unresponsive, rude, and totally uninterested in providing any service whatsoever. While riding on a $7500 business class fare, the attendant took my suit coat and I haven't seen it since. No suit coat, no apology, no responses to calls or emails. Pathetic.
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Helt igennem en fantastisk tur

Nu har jeg fløjet med British airways 4 gange de sidste 2 måneder, og det har været perfekt alle gangene. Lige fra check-in til landing og det er ikke noget jeg ser ret ofte. I københavn hvor min rejse startede havde jeg 4 kilo overvægt, men det betød ikke det store og jeg fik lov at fortsætte. På turen til London blev der serveret 2 wraps på en tur der kun tager 1½ time. På den lange tur over atlanten var underholdningen helt i top. Servicen var perfekt og generelt var det en af de bedste flyoplevelser jeg har haft. Selv maden var af god kvalitet og jeg vil helt klart anbefale at flyve med British airways. De er mit foretrukne valg næste gang, om jeg så skal have en mellemlanding i london.
Prisen er også i den gode ende og ingen skjulte gebyrer.
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Bad (if I use another word, I get reported) and greedy

Looks like this airline is always the first to raise airfares and other fees, cut services, apply restrictions and do all sorts of bad things to their customers. It's pathetic!
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Nicest service ever!!!

Thankyou to the very helpful flight attendant who helped my grandmother in her flight from New York to London! You sound like a saint!
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God service om bord - Dejligt med god benplads.

Vi har altid problemer med for lidt benplads,da både min søn og jeg er høje med lange ben, så vi ender altid med at købe sæder med ekstra benplads.
Men dette er ikke nødvendigt med British Airways, super lækre fly og rigtig god service !
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Love the Sevice but do not ask anything at Glasgow Airport

Love flying B.A I fly out off Glasgow Airport a lot they are the rudeds people you can meet.
It does not matter how many times you tell B.A they do northing a tall at Glasgow.

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www.britishairways.com Details

About this company

Book flights to London and New York with British Airways. BA, the full service airline, offer low airfares and hotels in holiday destinations around the world.

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Britishairways is ranked 316 out of 327 in the category

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