I would just like to point out BRITISH AIRWAYS has some of the worst customer services I have experienced, I thought this is what they were supposed to be good at.... I would appreciate someone from British Airways sorting out my problem!, I have been waiting ages to get a problem resolved, quite disgusted in your behavior, I have been through the proper channels, you are now leaving me no choice.....
After dozens of business and first class flights, I will never fly BA again. There is no sense of customer service. Retrieving my suit coat has been a 2 month nightmare and I've found almost every "customer service" employee to be unresponsive, rude, and totally uninterested in providing any service whatsoever. While riding on a $7500 business class fare, the attendant took my suit coat and I haven't seen it since. No suit coat, no apology, no responses to calls or emails. Pathetic.
Nu har jeg fløjet med British airways 4 gange de sidste 2 måneder, og det har været perfekt alle gangene. Lige fra check-in til landing og det er ikke noget jeg ser ret ofte. I københavn hvor min rejse startede havde jeg 4 kilo overvægt, men det betød ikke det store og jeg fik lov at fortsætte. På turen til London blev der serveret 2 wraps på en tur der kun tager 1½ time. På den lange tur over atlanten var underholdningen helt i top. Servicen var perfekt og generelt var det en af de bedste flyoplevelser jeg har haft. Selv maden var af god kvalitet og jeg vil helt klart anbefale at flyve med British airways. De er mit foretrukne valg næste gang, om jeg så skal have en mellemlanding i london.
Prisen er også i den gode ende og ingen skjulte gebyrer.
Looks like this airline is always the first to raise airfares and other fees, cut services, apply restrictions and do all sorts of bad things to their customers. It's pathetic!
Vi har altid problemer med for lidt benplads,da både min søn og jeg er høje med lange ben, så vi ender altid med at købe sæder med ekstra benplads.
Men dette er ikke nødvendigt med British Airways, super lækre fly og rigtig god service !
Love flying B.A I fly out off Glasgow Airport a lot they are the rudeds people you can meet.
It does not matter how many times you tell B.A they do northing a tall at Glasgow.
For the 2nd time in 2 years, my family experienced a flight cancellation without any prior notification. This time it was my sister and her kids whom I dropped off at the airport after they had checked-in online, only to be told at the airport that their flight was cancelled and the earliest they could be rebooked on BA is 2 weeks later! After spending hours early in the morning at the airport they were re-routed on another airline which would depart after midnight. A full 24 hours was waisted, all 3 passengers were sleep deprived, what was supposed to be a day time journey turned into a night time journy, they didn't earn the nearly 19,000 Avios points they were supposed to earn and the whole experience was very stressful. Furthermore, they asked at the airport what to do about their onward local flights which they were now going to miss and were told to make their own arrangements and then request compensation from BA. BA customer service team (which is a centralised service centre based in India I believe) has clearly scripted replies which basically say we're sorry you suffered but it's not really our problem! Needless to say they refused to offer any compensation for additional costs of rescheduling the local flights at the last minute! They did surprisingly offer 15,000 Avios points "as a gesture of good will"! I'm not sure where the good will is when the points offered are less than the points they would have earned if they were allowed to fly their booked and checked-in for flights in the first place! As with my own experience of 2 years ago, the flight was canceled becuase in one direction there were not enough passengers booked to make it worthwhile to operate and therefore those passengers who had paid for their tickets were penalised as usual. As this has happened to our family twice in 2 years and I have heard of many similar cases I now know that this is a BA policy which should receive more publicity. It is very inconsiderate and the worst part is that they feel no shame! If they did then they would at least compensate their passengers for the additional financial burden if not for the inconvinience and stress caused. It is now very scary to book any of their lower fares because there is a possibility that that particular flight is not in demand and will be canceled!!!
The ground staffand especially the head of counter, who should be responsible for greeting customers, has shown an obvious incompetence, a lack of professionalism and manages relationships with unhappy customers with threats, abuse of power .. . unacceptable! It seems that these people have NO sense of custumers relationships and has no clue on managing their emotions. It is no longer acceptable that clients are treated with such contempt.
BRITISH AIRWAYS should carefully select their employees in France as they represent the compagny!
We missed our flight back from Ibiza because our autistic son had managed to hurt his head on a light fitting in our apartment was totally distressed and upset .
Although we arrived 30 minutes before the flight was due to leave they refused boarding and was told to go to the ticket desk who frankly couldn't have cared a toss and just gave us the reservations telephone number. reservations were very helpful and managed to get us rebooked onto a later flight some 16 hours later but at a cost of some £800!! we could have gone club class with the price of the original flights and had a fee of some 30 euros each for the privalige of using their service.
insurance wouldn't pay out as he didn't need to go to hospital.
customer services back in the UK useless took months to reply and not even a refund of the admin fees having to use the telephone reservations when the ticket desk could have done it for nothing.....
I am avoiding them at all costs
Called to change a flight at the last minute and the operator asked me why didn't call earlier in a rude way. I told them it is because their call centre was listed on their website as closed after 8pm and she said you should have called anyway and it would have diverted to their US call centre. What a joke! How am I supposed to know that after something is showing as closed that I should call anyway??!! Seriously.
My father recently lost his wife unexpectedly which has proven to be a very difficult time. Originally my father booked two tickets for him and his wife to fly down to Marbella.
My sister and her fiancee were due to meet with my mother and father in Marbella the following day.
Due to my mum passing away my sister thought it would be nice idea to fly down to Marbella with my father so he is not by himself at this very difficult time.
When contacting BA I was told that my mothers ticket could be refunded however it was impossible to change the name on the ticket to my sisters details. WITH NO EXPLANATION GIVEN!!! My father originally paid £400 for my mother's ticket, to which he has received a full refund.
When ordering my sisters ticket, the price somehow managed to increase from £400 to £1100 which is an absolute disgrace. My father was not in a position to pay this amount of money which resulted in him flying by himself at this very difficult time.
MY FATHER IS NOW ALONE WITHOUT HIS FAMILY BECAUSE BRITISH AIRWAYS COULDN'T CHANGE ONE NAME ON A TICKET....I THOUGHT BRITISH AIRWAYS MOTTO IS TO FLY AND SERVE??
CLASSIC CASE OF COMPUTER SAYS NO!!! - HEARTLESS COMPANY!!
MY FATHER IS EVEN A GOLD CARD HOLDER!!!! - WHICH OBVIOUSLY DOENS'T COUNT FOR ANYTHING NOWADAYS!!!
As a frequent traveller I fly with many airlines, and most of the time service is good. However, this evening BA dissapointed me. I was a few minutes late for the 45 minutes before departure limit. Even tough I am a freqent traveller, fast track customer and with only carry on they would let me try to catch my flight. They even called it a no show = cancellation .... So they cancelled my return flight.
Now, my next week roundtrip will be with SAS ... loosing revenue is probably the only power that works.
The week after is still to be decided.
Have tried to book flight tickets from Copenhagen to Miami and rent car in Miami on the website for the past week. On completion of the purchase i get the same error "problems to confirm the booking". They claim just before payment that the check price and availability - but one get the impression that the tickets isn't available at all. Contacted BA via mail - but they just refer to the counter in Copenhagen airport.
God service, god mad og god plads.
Det eneste lille bitte minus var at man ikke kan opgradere sin plads i flyet når man er i lufthavnen, det er stadig samme pris for opgradering selvom der er pladser.
Vi tog turen fra danmark hvor vi mellemlandede i london og fløj til LAX. Personalet var meget hjælpsomme. Vi blev forsinket i 2 timer på vej der hen da det sneede, men det kunne de ikke gøre for. Vi kom af sted og det var det vigtigste.
Da vi skulle mellemlande og flyet var forsinket fik vi et express papir så vi kunne kommer hurtigt til vores fly, british airways sørgede for at vi kunne nå flyet, det havde de godt styr på, tak.
Jeg var sent på bestillingen og billetten var dyr, men dog billig blandt alternativer. Under bestillingen mindedes jeg ikke noget skjult gebyr eller andre fixfaxerier. Heller ikke under rejsen oplevede jeg problemer. På udrejsen havde jeg åbenbart fået en businessbillet og kunne derfor anvende loungen.
Jeg havde skift i Heathrow, - med terminalskift. Det er en noget af omstændig procedure. Man kan diskutere om det er British Airways problem. Det vil få mig til at overveje Heathrow og BA ved rejser med flyskift i fremtiden.
Business class Heathrow to Bangkok. Flight delayed for maintenance by over an hour. BA refused to check bags through Bangkok to save us missing our connecting flight even though they could according to their computer. In sharp contrast to Eva Air who are happy to do this when we fly with them. Check in at terminal 3 utter chaos. Sent from pillar to post, the same check in dealing with lots of different flights.
The cabin layout is odd when compared to other airlines so staying together is essential. BA charge £60 per person per leg, £480 return for a family of 4 to ensure you sit together. On the BKK - LHR return we were separated. To be fair the ground staff at BKK pulled some strings and we were issued new seats just as we got to the gate.
The planes are absolutely falling apart. Trim panels are dented and falling off, flaps open everywhere. Only 2 working toilets on the 13 hour flight back - not nice!! The plane looked like it belonged in a scrap yard. I can only hope the mechanical bits are in better shape.
The most miserable flight attendant I have ever seen sitting at the top of the stairs into the upper deck of business class. She looked like she'd been out on the lash and it was 3am sitting on a pavement outside a night club. No interest at all in helping a well spoken young lad with a question about his entertainment system. To be fair the rest of the crew were fine, the captain positively chirpy. I would have sacked her on the spot.
Compared to the Asian airlines BA are in a different league (bad not good). The flat bed is better than Eva's angled seat and this flight was unusually the same price, hence our booking it but I wouldn't pay the usual premium required.
I pray it doesn't happen but I'm just waiting for disaster to strike with those falling apart planes.
I booked a Premium Economy ticket from New Delhi to Chicago on 10.10.2012 for travel on 16.10.2012 PNR no. 40QBPA). The ticket cost was INR112652 with a deduction of INR6000 for cancellation. On 11.10.2012 I asked BA to cancel the ticket. In spite of chasing them for a refund for the last SIX WEEKS I am yet to see the money. This airline consists of CROOKS who delay the refunds so that they can earn interest on customer funds. My only recourse is to go to Consumer Court and recover my money. BA is nothing but a group of swindlers.
Extra bag booked on inbound flight rather than outbound so had to pay for extra baggage twice. Promised refund at Gatwick by BA desk staff but told to email to action the repayment. Emailed only to be told refunds dealt with by phone, I was abroad so had difficulties with this. Dealt with 3 members of staff in total having to keep explaining the situation only for my refund to be refused! Flight was fine but on principle will never fly with BA again. For the sake of £40 they should have refunded me and apologised for their error.
After booking flights via Last Minute, I had to phone BA also for advice regarding the flight. I have to say I have used BA many times beforehand and their professionalism does make the (usually higher) costs more worthwhile. It would help if their prices were a little more competitive and had a higher range of European destinations other than from London., but I suppose they know they will always get regular custom.
The Customer Service Assistant was very courteous and helpful. I realise that its easy to complain but felt that their good service should also be noted.
"Fly me to the moon", says the song and maybe one day they will....
My experience with British Airways is that they could not have been more professional. With them you feel assured of quality, safety, efficiency and that you will be looked after properly no matter what the circumstances. They are quite simply...
World Class and the best in that world.
...And they know how to make a good omelette!
Have had rather bad experience with buying tickets for flying by BA - they have hidden policy of selling most expensive tickets first so people who are coming to them in advance usually paying more then those came nearer the date of travel. By chance i catch them of doing so but all my attempts to discuss this issue with BA customer services failed due to absolute incompetence of their staff. My last e-mail message remains unaswered for a week now
Used to fly a lot with BA in 90's but will try to avoid them now as much as i can !
Have spent months and months accumulating points to spend. Also, spent £ & £s to accrue a Companion voucher through American Express.
This said, now trying to spend the points. The BA.com site makes it incredibly difficult to find what you can spend it on, then spend it!
How difficult can this be? There are limited flights you can use either points or companion vouchers on. It would be helpful to know which they are to start with rather than using the hit and miss technique.
It seems from a customer point of view, starting from a point of frustration rather than anticipation is not a good thing. I want to enjoy BA but I always seem to start from a position of "why do I use this company?"
It could and should be so much better. I am rapidly approaching the end of my tether and will step outside and find someone that appreciates me rather than tolerates me.
Get your act together BA or lose loyal customers (well this one anyway).
I like flying BA because they're reliable. I normally travel from London to the US and there are flights from AA and BA that serve the same destinations, I always try to take the BA flight because it's sooo much better.
The whole thing began when BA got delayed from London to Bangkok, this made me miss my connecting flight from Bangkok to Krabi. Later on I find that BA COULD have gotten me on a later flight, but they lacked the professionalism and pace to get it in order. Then, after 45 minutes of arguing, they finally gave me a hotelroom and a new ticket to Krabi the following morning at 8.00 am. This meant I had to get up at 5.00 am in order to get to the airport, as BA located me so far away - good job so far. Obviously, this is where I wrote BA the first time, on the 20th of June. This delay made me miss some of my friends bachelorparty and wedding - but BA doesnt care. Still no apology at all from their side.
Flying onwards to Sydney after a couple of days in Thailand for the wedding.
From the 24th of June I try to contact BA in order to change my travel home as I wanna leave for home a few days earlier. They promise to contact me and have both my mail and 3 different phonenumbers and are told they can call 24 hours a day as this is kind of important to me. Nothing happens at all, so I leave for home at the 6th of July. I tried to change the trip back home as I have a 10 hours delay in London, since BA already lost me almost 24 hours of my holiday, I kinda expect them to make up for it. So when landing in London, I ask for a accomodation room, as they stole precious time from my holiday and am yet to even get a simple apology. In London Heathrow, Margaret Lucey, BA 'service' team, tells me that because they have no records of me calling them and the fact that I did get a room after the missed connecting flight (remember 20+ hours missed from my holiday on that expense and I had to get up at 5 am) she doesnt believe BA owe me anything at all. I try to tell her that they ruined parts of my vacation and they promised to call back (the reply to my mail on the 20th was delivered on the 6th of July, awesome!) and that I wanted to change my flight home as I no longer needed my break in London (this was originally intended to surprise a friend living there, but i found out he was on holiday, thus the need to change).
All in all, BA gave me the worst possible 'service' I have ever experienced. I felt treated as a piece of dog leftover. They completely ignored all I had to say, delayed replies and when they think they make good service by making me get up at 5 am in the morning, they are dead wrong! The fact that it have been a struggle with them on all parts of this trip really make me not wanna suggest them to anyone else ever again - they simply didn't care at all.
Wish i could give 0 star, caus they never deserved any to begin with.
UPDATE; Now, more than 1 year after this experience, and after hiring lawyers, all of the sudden, BA is willing to pay what is rightfully mine in compensation. I think this shows how low they think of common people. The fact that I have to contact lawyers before they pay up, just show that they will go to long extends, even though they are in the wrong, to avoid compensate travellers. I withhold my 0 stars for this company.
I fly BA on a regular basis (usually European flights between UK and Germany) and haven't had a bad experience with them.
So we decided to book our honeymoon with them as well. Not just flight, but package with flight and hotel.
Good a great deal for 11 nights New York in a brilliant central hotel.
Flew to Calgary in February with BA and have nothing bad to say! Everything was on time, ground staff and cabin crew went beyond the call of duty to assist and the general hospitality on board was brilliant. Made the 10 hour flight, excuse the pun, fly by! Definitely recommended and I will be using BA again in the future!
We were supposed to start our journey at 6:30am on June 28th 2012 via Dutch KLM . It so happened Dutch KLM experienced had problems with the plane and we were re-booked for a direct flight with BA the same day at approximately 17:30 the afternoon .
I am an avid amateur videographer and so to make the best of a bad situation I wanted to take some video footage from Heathrow Terminal 5 from where we departed . I came to a place on the terminal where I wanted to film a suitcase going onto the weigh-in conveyor belt . It was then that a lady of the BA member of staff approached asking me to stop filming and delete the footage of the video I have taken . As it is a public place I questioned why she required me to stop taking video footage and invited her to look at the footage that I have been taking . The footage was just of a suitcase rolling on a conveyor belt with no people of members of staff in the footage and no personal identifying properties to the suitcase either .
She explained to me that BA staff had a right not to be filmed and that if I didn't delete the footage that she could get a member of security to come and explain it to me in a very threatening demeanor . I explained to her that as I wasn't filming BA staff and I have invited her to look at the footage and therefore didn't understand her concerns and that she was welcome to get to security to explain the concerns to me . The security personnel did arrive on the scene and after explaining to him why I do not understand her concerns he gave me a very valid security reason for not filming the footage that I wanted which was totally different from the way the BA staff lady explained to me . I therefore deleted the footage that the security personnel asked me to and invited him to have a look at other video footage that he might have thought was inappropriate . Even the security personnel asked the BA staff lady to have a look at the footage , to which she declined to .
I understand that terrorism is a real threat which need to be treated with a high level of security and after the security personnel did explain to me in a reasonable way why I couldn't film certain parts I understood the reasoning .
Where I think things could have gone better is if the BA staff lady was trained to explain in a professional and non confrontational manner what the concerns to security was . It came across that she was implying that if I don;t stop what I was doing , that she was going to put security on me like you would a dog on a robber . One expects a BA staff lady to have more customer relationship skills than the airport security staff and had she explained the concerns as well as he did , the situation would not have escalated to security level . Airport security have more important scenarios to attend to after all . Smart phones these days are almost all capable of taking video footage in a much more clandestine manner . Openly taking video footage on a tripod should have maybe let her think that this might have been a misdirected customer and should have changed her approach .
The flight itself was on time . However once we were on the runway almost about to lift-off we got an in flight announcement from the pilot informing us that the wrong cargo was loaded onto the plane and that the plane needed to return to Terminal 5 so that the cargo could be removed . This delayed the flight about an hour in total .
The rest of the flight was enjoyable and the aircrew was great .
Hopefully future encounters with BA will be better .
Eggs Benedict found this review useful
apart from that all of the rest is good, but if you have been waiting quite long queuing to leave them your big luggage, and everything else, you do need a little meal
When we wanted to go on our honeymoon last year, 2011, we contacted BA by phone to make sure we had seats with lots of leg room as my husband is too tall to sit in a normal flight seat.
The guy on the phone told us we cold purchase seats and we paid for seats in flights between Copenhagen and London, and London to Neward, and off couse home again.
We had not gotten the seats we paid for and when I wrote to BA with all flight details and told them what we have experienced.
THEY NEVER BOETHERD TO ANSWER !!!!!!
It's REALLY bad customer service and we will NEVER by plane tickets or anything else with BA
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