God og service mindet

God mad og service, og okay pris

This time was not ok

As a frequent traveller I fly with many airlines, and most of the time service is good. However, this evening BA dissapointed me. I was a few minutes late for the 45 minutes before departure limit. Even tough I am a freqent traveller, fast track customer and with only carry on they would let me try to catch my flight. They even called it a no show = cancellation .... So they cancelled my return flight.

Now, my next week roundtrip will be with SAS ... loosing revenue is probably the only power that works.

The week after is still to be decided.

Bad website and no help.

Have tried to book flight tickets from Copenhagen to Miami and rent car in Miami on the website for the past week. On completion of the purchase i get the same error "problems to confirm the booking". They claim just before payment that the check price and availability - but one get the impression that the tickets isn't available at all. Contacted BA via mail - but they just refer to the counter in Copenhagen airport.

Ikke sidste gang

God service, god mad og god plads.
Det eneste lille bitte minus var at man ikke kan opgradere sin plads i flyet når man er i lufthavnen, det er stadig samme pris for opgradering selvom der er pladser.
Vi tog turen fra danmark hvor vi mellemlandede i london og fløj til LAX. Personalet var meget hjælpsomme. Vi blev forsinket i 2 timer på vej der hen da det sneede, men det kunne de ikke gøre for. Vi kom af sted og det var det vigtigste.
Da vi skulle mellemlande og flyet var forsinket fik vi et express papir så vi kunne kommer hurtigt til vores fly, british airways sørgede for at vi kunne nå flyet, det havde de godt styr på, tak.

Joachim Krüger Bodholdt found this review useful

Ingen problemer

Jeg var sent på bestillingen og billetten var dyr, men dog billig blandt alternativer. Under bestillingen mindedes jeg ikke noget skjult gebyr eller andre fixfaxerier. Heller ikke under rejsen oplevede jeg problemer. På udrejsen havde jeg åbenbart fået en businessbillet og kunne derfor anvende loungen.

Jeg havde skift i Heathrow, - med terminalskift. Det er en noget af omstændig procedure. Man kan diskutere om det er British Airways problem. Det vil få mig til at overveje Heathrow og BA ved rejser med flyskift i fremtiden.

Planes falling apart

Business class Heathrow to Bangkok. Flight delayed for maintenance by over an hour. BA refused to check bags through Bangkok to save us missing our connecting flight even though they could according to their computer. In sharp contrast to Eva Air who are happy to do this when we fly with them. Check in at terminal 3 utter chaos. Sent from pillar to post, the same check in dealing with lots of different flights.

The cabin layout is odd when compared to other airlines so staying together is essential. BA charge £60 per person per leg, £480 return for a family of 4 to ensure you sit together. On the BKK - LHR return we were separated. To be fair the ground staff at BKK pulled some strings and we were issued new seats just as we got to the gate.

The planes are absolutely falling apart. Trim panels are dented and falling off, flaps open everywhere. Only 2 working toilets on the 13 hour flight back - not nice!! The plane looked like it belonged in a scrap yard. I can only hope the mechanical bits are in better shape.

The most miserable flight attendant I have ever seen sitting at the top of the stairs into the upper deck of business class. She looked like she'd been out on the lash and it was 3am sitting on a pavement outside a night club. No interest at all in helping a well spoken young lad with a question about his entertainment system. To be fair the rest of the crew were fine, the captain positively chirpy. I would have sacked her on the spot.

Compared to the Asian airlines BA are in a different league (bad not good). The flat bed is better than Eva's angled seat and this flight was unusually the same price, hence our booking it but I wouldn't pay the usual premium required.

I pray it doesn't happen but I'm just waiting for disaster to strike with those falling apart planes.

Fly the Flag :)

I enjoyed the flight, the service and the free snack ... check-in was friendly (a tad slow) but much better than some other airlines i have used recently.

No refund - Bunch of Swindlers

I booked a Premium Economy ticket from New Delhi to Chicago on 10.10.2012 for travel on 16.10.2012 PNR no. 40QBPA). The ticket cost was INR112652 with a deduction of INR6000 for cancellation. On 11.10.2012 I asked BA to cancel the ticket. In spite of chasing them for a refund for the last SIX WEEKS I am yet to see the money. This airline consists of CROOKS who delay the refunds so that they can earn interest on customer funds. My only recourse is to go to Consumer Court and recover my money. BA is nothing but a group of swindlers.

Terrible Customer Service - Will never fly with BA again.

Extra bag booked on inbound flight rather than outbound so had to pay for extra baggage twice. Promised refund at Gatwick by BA desk staff but told to email to action the repayment. Emailed only to be told refunds dealt with by phone, I was abroad so had difficulties with this. Dealt with 3 members of staff in total having to keep explaining the situation only for my refund to be refused! Flight was fine but on principle will never fly with BA again. For the sake of £40 they should have refunded me and apologised for their error.

The company Lasminute.com could be

After booking flights via Last Minute, I had to phone BA also for advice regarding the flight. I have to say I have used BA many times beforehand and their professionalism does make the (usually higher) costs more worthwhile. It would help if their prices were a little more competitive and had a higher range of European destinations other than from London., but I suppose they know they will always get regular custom.

The Customer Service Assistant was very courteous and helpful. I realise that its easy to complain but felt that their good service should also be noted.

Family split on long haul

Not a great start to a holiday with a 12 hour plus flight - family split up. It surely can't be that hard to allocate families together?

On Jupiter and Mars

"Fly me to the moon", says the song and maybe one day they will....

My experience with British Airways is that they could not have been more professional. With them you feel assured of quality, safety, efficiency and that you will be looked after properly no matter what the circumstances. They are quite simply...
World Class and the best in that world.

...And they know how to make a good omelette!

Tricky, untransparent tickets selling policy, incompetent customer service managers

Have had rather bad experience with buying tickets for flying by BA - they have hidden policy of selling most expensive tickets first so people who are coming to them in advance usually paying more then those came nearer the date of travel. By chance i catch them of doing so but all my attempts to discuss this issue with BA customer services failed due to absolute incompetence of their staff. My last e-mail message remains unaswered for a week now
Used to fly a lot with BA in 90's but will try to avoid them now as much as i can !

Moving towards a 5 star airline

Ba is moving on in leaps and bounds. When they replace the 737 fleet at LGW I will be completely satisfied.

Eggs Benedict found this review useful

BA website drives me distraction

Have spent months and months accumulating points to spend. Also, spent £ & £s to accrue a Companion voucher through American Express.

This said, now trying to spend the points. The BA.com site makes it incredibly difficult to find what you can spend it on, then spend it!

How difficult can this be? There are limited flights you can use either points or companion vouchers on. It would be helpful to know which they are to start with rather than using the hit and miss technique.

It seems from a customer point of view, starting from a point of frustration rather than anticipation is not a good thing. I want to enjoy BA but I always seem to start from a position of "why do I use this company?"

It could and should be so much better. I am rapidly approaching the end of my tether and will step outside and find someone that appreciates me rather than tolerates me.

Get your act together BA or lose loyal customers (well this one anyway).

Lots of destinations, good service, fair prices.

I like flying BA because they're reliable. I normally travel from London to the US and there are flights from AA and BA that serve the same destinations, I always try to take the BA flight because it's sooo much better.

The best

You can always trust British Airways. Of all the airlines they are still the best - you know what to expect when you arrive onboard a British Airways flight!

No service what so ever

The whole thing began when BA got delayed from London to Bangkok, this made me miss my connecting flight from Bangkok to Krabi. Later on I find that BA COULD have gotten me on a later flight, but they lacked the professionalism and pace to get it in order. Then, after 45 minutes of arguing, they finally gave me a hotelroom and a new ticket to Krabi the following morning at 8.00 am. This meant I had to get up at 5.00 am in order to get to the airport, as BA located me so far away - good job so far. Obviously, this is where I wrote BA the first time, on the 20th of June. This delay made me miss some of my friends bachelorparty and wedding - but BA doesnt care. Still no apology at all from their side.

Flying onwards to Sydney after a couple of days in Thailand for the wedding.

From the 24th of June I try to contact BA in order to change my travel home as I wanna leave for home a few days earlier. They promise to contact me and have both my mail and 3 different phonenumbers and are told they can call 24 hours a day as this is kind of important to me. Nothing happens at all, so I leave for home at the 6th of July. I tried to change the trip back home as I have a 10 hours delay in London, since BA already lost me almost 24 hours of my holiday, I kinda expect them to make up for it. So when landing in London, I ask for a accomodation room, as they stole precious time from my holiday and am yet to even get a simple apology. In London Heathrow, Margaret Lucey, BA 'service' team, tells me that because they have no records of me calling them and the fact that I did get a room after the missed connecting flight (remember 20+ hours missed from my holiday on that expense and I had to get up at 5 am) she doesnt believe BA owe me anything at all. I try to tell her that they ruined parts of my vacation and they promised to call back (the reply to my mail on the 20th was delivered on the 6th of July, awesome!) and that I wanted to change my flight home as I no longer needed my break in London (this was originally intended to surprise a friend living there, but i found out he was on holiday, thus the need to change).

All in all, BA gave me the worst possible 'service' I have ever experienced. I felt treated as a piece of dog leftover. They completely ignored all I had to say, delayed replies and when they think they make good service by making me get up at 5 am in the morning, they are dead wrong! The fact that it have been a struggle with them on all parts of this trip really make me not wanna suggest them to anyone else ever again - they simply didn't care at all.

Wish i could give 0 star, caus they never deserved any to begin with.

Booked Honeymoon with BA

I fly BA on a regular basis (usually European flights between UK and Germany) and haven't had a bad experience with them.
So we decided to book our honeymoon with them as well. Not just flight, but package with flight and hotel.
Good a great deal for 11 nights New York in a brilliant central hotel.

Well done.

quality

quality at the right price

Excellent all round

Flew to Calgary in February with BA and have nothing bad to say! Everything was on time, ground staff and cabin crew went beyond the call of duty to assist and the general hospitality on board was brilliant. Made the 10 hour flight, excuse the pun, fly by! Definitely recommended and I will be using BA again in the future!

FAB!

My partner just flew with BA, booking was easy and the flights to and from were on time. While on board, was given nice food and well taken care of.

Minor niggles to an otherwise good flight

We were supposed to start our journey at 6:30am on June 28th 2012 via Dutch KLM . It so happened Dutch KLM experienced had problems with the plane and we were re-booked for a direct flight with BA the same day at approximately 17:30 the afternoon .

I am an avid amateur videographer and so to make the best of a bad situation I wanted to take some video footage from Heathrow Terminal 5 from where we departed . I came to a place on the terminal where I wanted to film a suitcase going onto the weigh-in conveyor belt . It was then that a lady of the BA member of staff approached asking me to stop filming and delete the footage of the video I have taken . As it is a public place I questioned why she required me to stop taking video footage and invited her to look at the footage that I have been taking . The footage was just of a suitcase rolling on a conveyor belt with no people of members of staff in the footage and no personal identifying properties to the suitcase either .

She explained to me that BA staff had a right not to be filmed and that if I didn't delete the footage that she could get a member of security to come and explain it to me in a very threatening demeanor . I explained to her that as I wasn't filming BA staff and I have invited her to look at the footage and therefore didn't understand her concerns and that she was welcome to get to security to explain the concerns to me . The security personnel did arrive on the scene and after explaining to him why I do not understand her concerns he gave me a very valid security reason for not filming the footage that I wanted which was totally different from the way the BA staff lady explained to me . I therefore deleted the footage that the security personnel asked me to and invited him to have a look at other video footage that he might have thought was inappropriate . Even the security personnel asked the BA staff lady to have a look at the footage , to which she declined to .

I understand that terrorism is a real threat which need to be treated with a high level of security and after the security personnel did explain to me in a reasonable way why I couldn't film certain parts I understood the reasoning .

Where I think things could have gone better is if the BA staff lady was trained to explain in a professional and non confrontational manner what the concerns to security was . It came across that she was implying that if I don;t stop what I was doing , that she was going to put security on me like you would a dog on a robber . One expects a BA staff lady to have more customer relationship skills than the airport security staff and had she explained the concerns as well as he did , the situation would not have escalated to security level . Airport security have more important scenarios to attend to after all . Smart phones these days are almost all capable of taking video footage in a much more clandestine manner . Openly taking video footage on a tripod should have maybe let her think that this might have been a misdirected customer and should have changed her approach .

The flight itself was on time . However once we were on the runway almost about to lift-off we got an in flight announcement from the pilot informing us that the wrong cargo was loaded onto the plane and that the plane needed to return to Terminal 5 so that the cargo could be removed . This delayed the flight about an hour in total .

The rest of the flight was enjoyable and the aircrew was great .

Hopefully future encounters with BA will be better .

Eggs Benedict found this review useful

sometimes they forget to give you a free meal in short flights

apart from that all of the rest is good, but if you have been waiting quite long queuing to leave them your big luggage, and everything else, you do need a little meal

Really bad experience

When we wanted to go on our honeymoon last year, 2011, we contacted BA by phone to make sure we had seats with lots of leg room as my husband is too tall to sit in a normal flight seat.
The guy on the phone told us we cold purchase seats and we paid for seats in flights between Copenhagen and London, and London to Neward, and off couse home again.

We had not gotten the seats we paid for and when I wrote to BA with all flight details and told them what we have experienced.

THEY NEVER BOETHERD TO ANSWER !!!!!!

It's REALLY bad customer service and we will NEVER by plane tickets or anything else with BA

best

this is my best airline as it is the only one i use each time I travel. Brilliant service.

Good airline

Have just flown return to Los Angeles from Heathrow and they provided a very good service. Only let down by the poor standard of food served for breakfast prior to landing. Otherwise would recommend them as a company to fly with.

Poor On-line coordination

I find it hard to believe that BA, supposedly Britain's Premier Airline has fallen into the 'on-line' trap.
My Wife and I booked a "holiday of a life-time" to Bermuda, with on-line check-in. On arrival at Gatwick we checked our boarding cards on the "fast check-in" - we were nearly thirty rows apart and at different sides of the aircraft. "Hello" - we booked, paid for, and received tickets in the "Mr & Mrs category" - doesn't that indicate to someone, somewhere that we just might be: Married; Travelling together; to the Same destination - we live at the same address and have the same surname; Oh, and we might just want to sit together??
Please don't rely on computerised check-in. It would be nice to receive a special welcome, a personal service, and at least the decency to sit together given all the facts? BA "must try harder"

Always have problems...

I dont think its BA's fault, but Terminal 5 is a joke (and thats where all BA flights go from.) I always have delays every time i fly with BA, and i NEVER get this with lufthansa (terminal 1).

Also BA seem to have loads of staff, but not nice extras like newspapers etc (sometimes they have but most times not). Only choose BA when they are significantly cheaper, otherwise i choose other airlines.

great staff but

why do passengers have to be treated as/worse than cattle, get real and give us some room, we pay enough for it

Appalling call centre customer service experience

Beware if you have to cancel a flight and your original credit card has been cancelled. No online refund is possible nor do they respond positively to emails - you are stuck with an 0844 premium rate number (executive club members as well!) which allows the call to connect, keeps you on the line while they make some money out of you and then says they are very busy...please call back later! Not good enough BA - I have less trouble with Ryanair.

Poor planes and Snobbie crew

We recently flew with BA to the USA, I have to say I was quite disappointed with the standard of service and the quality of the plane. The staff at the check in desk were very friendly and helpful but the crew on board the flight were quite rude and abrupt in the way they spoke to passengers, I also thought it was very rude whilst they were serving drinks and food that the crew members continued to have their personal conversations in french instead of concentrating on what they were doing. When we requested drinks we were told we would be seen in a minute and then proceeded to wait over 20 minutes, after requesting again we waiting a further 20 minutes, ending up going to the galley and seeing the crew for a third time.
The screens were tiny on a so called 'new' plane compared to other airlines and the remote on my seat looked like it had not been cleaned since the plane went into service.
If BA feels this is world class service I think they need to take a very close look at the opposition as they are getting trounced by the likes of Virgin, Qatar, Oman, Malaysian to name a few.
I only flew Ba on this occasion to get my Air Miles as American Airlines did not fly direct, but I wish I had flown with United as their service really is world class.

Never again, sadly

We booked BA for our honeymoon to Tuscany September 2011, for BA we had to travel from Gatwick rather than our nearby Stansted - but we thought the service and flight would exceed that of a low cost carrier at Stansted.

We were wrong, we excidetly turned up to check in - a very grump lady said "everyone say's they're on honeymoon just to get an upgrade - we don't do that" - oh we thought, not even a congratulations? Wecloming customer service nil point. We were excited - we'd just got married the day before!

So we continue on to the flight, and is it my imagination or is there no leg room and is everything in the aircraft a bit tired?!? We arrive at our destination.

The return is where it really took a turn for the worse, we were bumped onto a substitute low cost carrier (for the same price as our BA flights!!!!) served cheap nasty orange juice and the worst nuts I've ever tasted.

Perhaps it's my fault, I really expected better - I'd always put BA in a difference league but they are now obviously positioning themselves as a low cost, no frills carrier.

We've just booked a Villa in Tuscany again this summer, but we're saving our money on flights, and travelling with a low cost carrier. and Budapest for our Anniversary - we'll it won't be BA!

My Favourite air line

Always give the same high level of service when ever you travel with them well done

One of the Worst Customer Service - Bunch of Liers

First of all BA is not cheap but may be the one of the most expensive airline. One of the Worst Customer Service - Bunch of Liars working there. Either British Airways has a policy to lie to their customers (or they encourage Customer Service to say whatever to boost the sales) or they let it happened on purpose.

Unfortunately I and my wife have been flying BA for last 10 years (due to the reason my in-laws lives in Newcastle, UK and no other lines has a connecting flight beside BA plus since my wife is Britisher she want to be loyal to BA)

But enough is enough, I am done with the worst airline that monopolized their customer and lie to them with no extended.

When I booked my last trip they told me that I can change my wife’s ticket 24 hours before flight for $25 When? I called them to change her tickets first they put me on hold forever then hanged up on me. After several attempts they told me its not $25 it is now $275.00 after going back and forth talking to several robotic human being I was told I cant even do that and have to change my ticket too. When I asked them to let me talk to the supervisor, agent name Gloria XX from Florida center refused to let me talk to the supervisor and when I insisted she put me on hold and disappeared for forever.

They treat people like dirt!!!!!!!!!!!

Kasper found this review useful

Low prices, but..

I've travelled many times with Ba, but seats are small and service on average. I had many problems with delayed baggage. But they are very kind and they will help you.

Excellent service with no problems

Web site very easy to use with a wealth of information. Booking section simple with a very good booking management page. Flights were pleasant with efficient and very courteous staff. Will use again.

the food is awful!

good flight bad food

Great service, in the air

Having recently retired from a job which entailed flying to many destinations, I have used quite a few airlines in the past few years. Very few of my journeys were with British Airways as I did not get the choice. However, when it comes to personal travel, I would not look further than B.A. They have, on every occasion, met and exceeded my expectations, with comfort, attentive crews and punctuality. On the ground they are at least as good as other airlines and thier lounges are excellent.
To me this makes my travel more fun and less tedious and no other airline I have used can match the B. A. experience.

good service

100% service