Good service and good staff, terrible food old aircrafts
A regular BA client for the past 8 years, I fly regularly between the UK and Italy. Happy with the service in general and the staff (both on phone and on location) a bit less so with the state of the aircrafts and the quality of the food.
The aircrafts used in internal and European flights are a bit too old, the seats are a bit uncomfortable and looking a bit too tired.
The food is terrible, cold dishes and horrific chutneys are disgraceful, haven't changed in taste for the past 8 years. Also would be nice to have some better in-flight entertainment and more interesting magazines to read.
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