Appalling call centre customer service experience
Beware if you have to cancel a flight and your original credit card has been cancelled. No online refund is possible nor do they respond positively to emails - you are stuck with an 0844 premium rate number (executive club members as well!) which allows the call to connect, keeps you on the line while they make some money out of you and then says they are very busy...please call back later! Not good enough BA - I have less trouble with Ryanair.