Britishairways reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor On-line coordination

I find it hard to believe that BA, supposedly Britain's Premier Airline has fallen into the 'on-line' trap.
My Wife and I booked a "holiday of a life-time" to Bermuda, with on-line check-in. On arrival at Gatwick we checked our boarding cards on the "fast check-in" - we were nearly thirty rows apart and at different sides of the aircraft. "Hello" - we booked, paid for, and received tickets in the "Mr & Mrs category" - doesn't that indicate to someone, somewhere that we just might be: Married; Travelling together; to the Same destination - we live at the same address and have the same surname; Oh, and we might just want to sit together??
Please don't rely on computerised check-in. It would be nice to receive a special welcome, a personal service, and at least the decency to sit together given all the facts? BA "must try harder"
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