When we wanted to go on our honeymoon last year, 2011, we contacted BA by phone to make sure we had seats with lots of leg room as my husband is too tall to sit in a normal flight seat. The guy on the phone told us we cold purchase seats and we paid for seats in flights between Copenhagen and London, and London to Neward, and off couse home again.
We had not gotten the seats we paid for and when I wrote to BA with all flight details and told them what we have experienced.
THEY NEVER BOETHERD TO ANSWER !!!!!!
It's REALLY bad customer service and we will NEVER by plane tickets or anything else with BA
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