Britishairways reviewed by

Walthamstow, GB

13 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Minor niggles to an otherwise good flight

We were supposed to start our journey at 6:30am on June 28th 2012 via Dutch KLM . It so happened Dutch KLM experienced had problems with the plane and we were re-booked for a direct flight with BA the same day at approximately 17:30 the afternoon .

I am an avid amateur videographer and so to make the best of a bad situation I wanted to take some video footage from Heathrow Terminal 5 from where we departed . I came to a place on the terminal where I wanted to film a suitcase going onto the weigh-in conveyor belt . It was then that a lady of the BA member of staff approached asking me to stop filming and delete the footage of the video I have taken . As it is a public place I questioned why she required me to stop taking video footage and invited her to look at the footage that I have been taking . The footage was just of a suitcase rolling on a conveyor belt with no people of members of staff in the footage and no personal identifying properties to the suitcase either .

She explained to me that BA staff had a right not to be filmed and that if I didn't delete the footage that she could get a member of security to come and explain it to me in a very threatening demeanor . I explained to her that as I wasn't filming BA staff and I have invited her to look at the footage and therefore didn't understand her concerns and that she was welcome to get to security to explain the concerns to me . The security personnel did arrive on the scene and after explaining to him why I do not understand her concerns he gave me a very valid security reason for not filming the footage that I wanted which was totally different from the way the BA staff lady explained to me . I therefore deleted the footage that the security personnel asked me to and invited him to have a look at other video footage that he might have thought was inappropriate . Even the security personnel asked the BA staff lady to have a look at the footage , to which she declined to .

I understand that terrorism is a real threat which need to be treated with a high level of security and after the security personnel did explain to me in a reasonable way why I couldn't film certain parts I understood the reasoning .

Where I think things could have gone better is if the BA staff lady was trained to explain in a professional and non confrontational manner what the concerns to security was . It came across that she was implying that if I don;t stop what I was doing , that she was going to put security on me like you would a dog on a robber . One expects a BA staff lady to have more customer relationship skills than the airport security staff and had she explained the concerns as well as he did , the situation would not have escalated to security level . Airport security have more important scenarios to attend to after all . Smart phones these days are almost all capable of taking video footage in a much more clandestine manner . Openly taking video footage on a tripod should have maybe let her think that this might have been a misdirected customer and should have changed her approach .

The flight itself was on time . However once we were on the runway almost about to lift-off we got an in flight announcement from the pilot informing us that the wrong cargo was loaded onto the plane and that the plane needed to return to Terminal 5 so that the cargo could be removed . This delayed the flight about an hour in total .

The rest of the flight was enjoyable and the aircrew was great .

Hopefully future encounters with BA will be better .
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