Britishairways reviewed by

KĂžbenhavn, DK

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No service what so ever

The whole thing began when BA got delayed from London to Bangkok, this made me miss my connecting flight from Bangkok to Krabi. Later on I find that BA COULD have gotten me on a later flight, but they lacked the professionalism and pace to get it in order. Then, after 45 minutes of arguing, they finally gave me a hotelroom and a new ticket to Krabi the following morning at 8.00 am. This meant I had to get up at 5.00 am in order to get to the airport, as BA located me so far away - good job so far. Obviously, this is where I wrote BA the first time, on the 20th of June. This delay made me miss some of my friends bachelorparty and wedding - but BA doesnt care. Still no apology at all from their side.

Flying onwards to Sydney after a couple of days in Thailand for the wedding.

From the 24th of June I try to contact BA in order to change my travel home as I wanna leave for home a few days earlier. They promise to contact me and have both my mail and 3 different phonenumbers and are told they can call 24 hours a day as this is kind of important to me. Nothing happens at all, so I leave for home at the 6th of July. I tried to change the trip back home as I have a 10 hours delay in London, since BA already lost me almost 24 hours of my holiday, I kinda expect them to make up for it. So when landing in London, I ask for a accomodation room, as they stole precious time from my holiday and am yet to even get a simple apology. In London Heathrow, Margaret Lucey, BA 'service' team, tells me that because they have no records of me calling them and the fact that I did get a room after the missed connecting flight (remember 20+ hours missed from my holiday on that expense and I had to get up at 5 am) she doesnt believe BA owe me anything at all. I try to tell her that they ruined parts of my vacation and they promised to call back (the reply to my mail on the 20th was delivered on the 6th of July, awesome!) and that I wanted to change my flight home as I no longer needed my break in London (this was originally intended to surprise a friend living there, but i found out he was on holiday, thus the need to change).

All in all, BA gave me the worst possible 'service' I have ever experienced. I felt treated as a piece of dog leftover. They completely ignored all I had to say, delayed replies and when they think they make good service by making me get up at 5 am in the morning, they are dead wrong! The fact that it have been a struggle with them on all parts of this trip really make me not wanna suggest them to anyone else ever again - they simply didn't care at all.

Wish i could give 0 star, caus they never deserved any to begin with.


UPDATE; Now, more than 1 year after this experience, and after hiring lawyers, all of the sudden, BA is willing to pay what is rightfully mine in compensation. I think this shows how low they think of common people. The fact that I have to contact lawyers before they pay up, just show that they will go to long extends, even though they are in the wrong, to avoid compensate travellers. I withhold my 0 stars for this company.
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