Have spent months and months accumulating points to spend. Also, spent £ & £s to accrue a Companion voucher through American Express.
This said, now trying to spend the points. The BA.com site makes it incredibly difficult to find what you can spend it on, then spend it!
How difficult can this be? There are limited flights you can use either points or companion vouchers on. It would be helpful to know which they are to start with rather than using the hit and miss technique.
It seems from a customer point of view, starting from a point of frustration rather than anticipation is not a good thing. I want to enjoy BA but I always seem to start from a position of "why do I use this company?"
It could and should be so much better. I am rapidly approaching the end of my tether and will step outside and find someone that appreciates me rather than tolerates me.
Get your act together BA or lose loyal customers (well this one anyway).
To reply as a company, please log in to your business account.