Tricky, untransparent tickets selling policy, incompetent customer service managers
Have had rather bad experience with buying tickets for flying by BA - they have hidden policy of selling most expensive tickets first so people who are coming to them in advance usually paying more then those came nearer the date of travel. By chance i catch them of doing so but all my attempts to discuss this issue with BA customer services failed due to absolute incompetence of their staff. My last e-mail message remains unaswered for a week now Used to fly a lot with BA in 90's but will try to avoid them now as much as i can !
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