After booking flights via Last Minute, I had to phone BA also for advice regarding the flight. I have to say I have used BA many times beforehand and their professionalism does make the (usually higher) costs more worthwhile. It would help if their prices were a little more competitive and had a higher range of European destinations other than from London., but I suppose they know they will always get regular custom.
The Customer Service Assistant was very courteous and helpful. I realise that its easy to complain but felt that their good service should also be noted.
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