As a frequent traveller I fly with many airlines, and most of the time service is good. However, this evening BA dissapointed me. I was a few minutes late for the 45 minutes before departure limit. Even tough I am a freqent traveller, fast track customer and with only carry on they would let me try to catch my flight. They even called it a no show = cancellation .... So they cancelled my return flight.
Now, my next week roundtrip will be with SAS ... loosing revenue is probably the only power that works.
The week after is still to be decided.
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