Extremely rude call centre operator
Called to change a flight at the last minute and the operator asked me why didn't call earlier in a rude way. I told them it is because their call centre was listed on their website as closed after 8pm and she said you should have called anyway and it would have diverted to their US call centre. What a joke! How am I supposed to know that after something is showing as closed that I should call anyway??!! Seriously.