I find it hard to believe that BA, supposedly Britain's Premier Airline has fallen into the 'on-line' trap.
My Wife and I booked a "holiday of a life-time" to Bermuda, with on-line check-in. On arrival at Gatwick we checked our boarding cards on the "fast check-in" - we were nearly thirty rows apart and at different sides of the aircraft. "Hello" - we booked, paid for, and received tickets in the "Mr & Mrs category" - doesn't that indicate to someone, somewhere that we just might be: Married; Travelling together; to the Same destination - we live at the same address and have the same surname; Oh, and we might just want to sit together??
Please don't rely on computerised check-in. It would be nice to receive a special welcome, a personal service, and at least the decency to sit together given all the facts? BA "must try harder"
I dont think its BA's fault, but Terminal 5 is a joke (and thats where all BA flights go from.) I always have delays every time i fly with BA, and i NEVER get this with lufthansa (terminal 1).
Also BA seem to have loads of staff, but not nice extras like newspapers etc (sometimes they have but most times not). Only choose BA when they are significantly cheaper, otherwise i choose other airlines.
Beware if you have to cancel a flight and your original credit card has been cancelled. No online refund is possible nor do they respond positively to emails - you are stuck with an 0844 premium rate number (executive club members as well!) which allows the call to connect, keeps you on the line while they make some money out of you and then says they are very busy...please call back later! Not good enough BA - I have less trouble with Ryanair.
We recently flew with BA to the USA, I have to say I was quite disappointed with the standard of service and the quality of the plane. The staff at the check in desk were very friendly and helpful but the crew on board the flight were quite rude and abrupt in the way they spoke to passengers, I also thought it was very rude whilst they were serving drinks and food that the crew members continued to have their personal conversations in french instead of concentrating on what they were doing. When we requested drinks we were told we would be seen in a minute and then proceeded to wait over 20 minutes, after requesting again we waiting a further 20 minutes, ending up going to the galley and seeing the crew for a third time.
The screens were tiny on a so called 'new' plane compared to other airlines and the remote on my seat looked like it had not been cleaned since the plane went into service.
If BA feels this is world class service I think they need to take a very close look at the opposition as they are getting trounced by the likes of Virgin, Qatar, Oman, Malaysian to name a few.
I only flew Ba on this occasion to get my Air Miles as American Airlines did not fly direct, but I wish I had flown with United as their service really is world class.
We booked BA for our honeymoon to Tuscany September 2011, for BA we had to travel from Gatwick rather than our nearby Stansted - but we thought the service and flight would exceed that of a low cost carrier at Stansted.
We were wrong, we excidetly turned up to check in - a very grump lady said "everyone say's they're on honeymoon just to get an upgrade - we don't do that" - oh we thought, not even a congratulations? Wecloming customer service nil point. We were excited - we'd just got married the day before!
So we continue on to the flight, and is it my imagination or is there no leg room and is everything in the aircraft a bit tired?!? We arrive at our destination.
The return is where it really took a turn for the worse, we were bumped onto a substitute low cost carrier (for the same price as our BA flights!!!!) served cheap nasty orange juice and the worst nuts I've ever tasted.
Perhaps it's my fault, I really expected better - I'd always put BA in a difference league but they are now obviously positioning themselves as a low cost, no frills carrier.
We've just booked a Villa in Tuscany again this summer, but we're saving our money on flights, and travelling with a low cost carrier. and Budapest for our Anniversary - we'll it won't be BA!
First of all BA is not cheap but may be the one of the most expensive airline. One of the Worst Customer Service - Bunch of Liars working there. Either British Airways has a policy to lie to their customers (or they encourage Customer Service to say whatever to boost the sales) or they let it happened on purpose.
Unfortunately I and my wife have been flying BA for last 10 years (due to the reason my in-laws lives in Newcastle, UK and no other lines has a connecting flight beside BA plus since my wife is Britisher she want to be loyal to BA)
But enough is enough, I am done with the worst airline that monopolized their customer and lie to them with no extended.
When I booked my last trip they told me that I can change my wife’s ticket 24 hours before flight for $25 When? I called them to change her tickets first they put me on hold forever then hanged up on me. After several attempts they told me its not $25 it is now $275.00 after going back and forth talking to several robotic human being I was told I cant even do that and have to change my ticket too. When I asked them to let me talk to the supervisor, agent name Gloria XX from Florida center refused to let me talk to the supervisor and when I insisted she put me on hold and disappeared for forever.
They treat people like dirt!!!!!!!!!!!
Kasper found this review useful
Having recently retired from a job which entailed flying to many destinations, I have used quite a few airlines in the past few years. Very few of my journeys were with British Airways as I did not get the choice. However, when it comes to personal travel, I would not look further than B.A. They have, on every occasion, met and exceeded my expectations, with comfort, attentive crews and punctuality. On the ground they are at least as good as other airlines and thier lounges are excellent.
To me this makes my travel more fun and less tedious and no other airline I have used can match the B. A. experience.
Premium price with very poor service.
The frequent flyer programme will change for no reason so it is harder for you to get lounge access... Then when you speak to their customer services (if you can get through) will agree they have done wrong but not contact you again.
Every time I fly on BA the service is what you expect from an airline, unfortunately many others do not deliver the promise.
With BA the price you see is the price you pay with none of the extra charges for everything, like a hold bag or a cup of coffee, where you end up paying more for less and you arrive at or near your intended destination and not 50 miles away.
Always seems to be a problem when we fly BA.This time we had to cancel a trip to Bari because they changed the flight times by 9 hours and we would miss our connecting regional flight, have an unneccessary London hotel on way out and have to book a hotel for our new London landing time of 22.30. No flexibility from BA on complaining.
Then on next trip arrived at Gatwick fto find our Glasgow flight had been cancelled at short notice.
Try Ryanair and then see how good BA really is!
Preseat reservation, lounges at T5 to die for, help when you need it at either end of the journey, nice sandwich and cuppa on the way, loyalty miles, Heathrow. No-brainer.
We recently used BA for flights and the whole thing went great, from booking the flights online to checking in and reserving seats 24 hours before flying. The new BA Gatwick North terminal was also quick and easy to use, especially as we had already checked in online, and we just tagged and left our bags and went through. The return journey was also efficient, and the flight crew did their jobs well, and made the flight more than bearable.
Probably one of the best airlines I've ever flown with. Out of all the airlines which I've flown on BA is defiantly the best, they look after you they’ve got integrity (more than I can say for some other cheaper airlines) they understand that it's the start of your holiday and you need to be looked after. I always try to get an upgrade to business class so at least you can then use their lounge, which really helps if you've got a family.
They are defiantly worth four stars.
We were flying LGW ro GVA for annual ski gang excursion. Whlist EZY were a few quiet 'less expensive' we not only saved monday by BA meow relaxed package policy; but the whole flying presence was a joy. Loads of space. Decent Breakfast not fights boarding - and less than £30 expensive
Well what do you expect from the world renowned UK Flag Carrier.
Arrived at terminal 5 Heathrow, early flight, 0700. Checked in, went to gate. Got in bus. Drove out to the stand, got on plane, sat down, took off, bang on time, arrived bang on time at Berlin Tegel. Food... well it's a plane, either you get a bag of nuts or you get a pile of soggy chicken (as far as I'm concerned or am willing to pay for)
So food... ok, drinks... fine (Coca Cola is pretty standard every where lol.)
Landing was nice, but every single one is different so don't go saying 'BA make really nice landings' - it's not always the case.
Well worth that little bit extra you pay...
For where I live, much better than say Ryanair or Easyjet.
And they don't plonk you down in the middle of nowhere, which is always nice :)
I fly with British airway a lot, all over the world for my job. British Airways is a company who really know how to take care of you!! I've just recently been to Barcelona for work and the trip was great, British Airways are great at making you feel welcome and relaxed, even though I hate flying
Glimrende hjemmeside til bestilling og opfølgning. Og glimrende service før, under og efter flyveturen.
Men hvor det dog irriterer mig og mine, at heller ikke British Airways kan finde ud af bare fra start at fortælle os hvad rejsen koster. I stedet annoncerer man med én pris, og når det kommer til betaling, er prisen med tillæg steget. Fortæl os dog nu bare, hvad skidtet koster, fra starten af.
Ordered the flights to America and back cheaper than any other companies, including Virgin at very last minute. Thought it was a bit outrageous that they're now asking for £25.00 in order to reserve the seat you want, however we were allocated window seats so that didn't matter.
Once we got to the airport this morning the flight was delayed by an hour, however we didn't mind walking around the duty free and getting something to eat in order to waste some time. The service on the plane was also great, with drinks regularly brought round and great food.
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