Great service, in the air

Having recently retired from a job which entailed flying to many destinations, I have used quite a few airlines in the past few years. Very few of my journeys were with British Airways as I did not get the choice. However, when it comes to personal travel, I would not look further than B.A. They have, on every occasion, met and exceeded my expectations, with comfort, attentive crews and punctuality. On the ground they are at least as good as other airlines and thier lounges are excellent.
To me this makes my travel more fun and less tedious and no other airline I have used can match the B. A. experience.

good service

100% service

Premium price Very poor service.

Premium price with very poor service.

The frequent flyer programme will change for no reason so it is harder for you to get lounge access... Then when you speak to their customer services (if you can get through) will agree they have done wrong but not contact you again.

Does what it says on the tin with no add ons

Every time I fly on BA the service is what you expect from an airline, unfortunately many others do not deliver the promise.
With BA the price you see is the price you pay with none of the extra charges for everything, like a hold bag or a cup of coffee, where you end up paying more for less and you arrive at or near your intended destination and not 50 miles away.

Flights delayed and flights cancelled

Always seems to be a problem when we fly BA.This time we had to cancel a trip to Bari because they changed the flight times by 9 hours and we would miss our connecting regional flight, have an unneccessary London hotel on way out and have to book a hotel for our new London landing time of 22.30. No flexibility from BA on complaining.

Then on next trip arrived at Gatwick fto find our Glasgow flight had been cancelled at short notice.

You want to complain about BA? . . . . .

Try Ryanair and then see how good BA really is!
Preseat reservation, lounges at T5 to die for, help when you need it at either end of the journey, nice sandwich and cuppa on the way, loyalty miles, Heathrow. No-brainer.

Nice flight

On time and in comfort

always slightly dissapointed

It's not that the whole experience is bad, it's just that after flying BA, I am always slightly dissapointed. The flight attendents were great, tho, on a flight in March to London.

Excellent!

Good old BA :) x

Recently used BA and they were great.

We recently used BA for flights and the whole thing went great, from booking the flights online to checking in and reserving seats 24 hours before flying. The new BA Gatwick North terminal was also quick and easy to use, especially as we had already checked in online, and we just tagged and left our bags and went through. The return journey was also efficient, and the flight crew did their jobs well, and made the flight more than bearable.
www.ottimagifts.com

Mixed

Good network and reliability. Badly let down by unfriendly cabin staff.

British Airways

Probably one of the best airlines I've ever flown with. Out of all the airlines which I've flown on BA is defiantly the best, they look after you they’ve got integrity (more than I can say for some other cheaper airlines) they understand that it's the start of your holiday and you need to be looked after. I always try to get an upgrade to business class so at least you can then use their lounge, which really helps if you've got a family.

They are defiantly worth four stars.

excellent service

the best experience and great service.

S0 worth the extra £30 odd quid

We were flying LGW ro GVA for annual ski gang excursion. Whlist EZY were a few quiet 'less expensive' we not only saved monday by BA meow relaxed package policy; but the whole flying presence was a joy. Loads of space. Decent Breakfast not fights boarding - and less than £30 expensive

Awesome Airline

Well what do you expect from the world renowned UK Flag Carrier.
Arrived at terminal 5 Heathrow, early flight, 0700. Checked in, went to gate. Got in bus. Drove out to the stand, got on plane, sat down, took off, bang on time, arrived bang on time at Berlin Tegel. Food... well it's a plane, either you get a bag of nuts or you get a pile of soggy chicken (as far as I'm concerned or am willing to pay for)
So food... ok, drinks... fine (Coca Cola is pretty standard every where lol.)
Landing was nice, but every single one is different so don't go saying 'BA make really nice landings' - it's not always the case.

Well worth that little bit extra you pay...
For where I live, much better than say Ryanair or Easyjet.
And they don't plonk you down in the middle of nowhere, which is always nice :)

British Airways

I fly with British airway a lot, all over the world for my job. British Airways is a company who really know how to take care of you!! I've just recently been to Barcelona for work and the trip was great, British Airways are great at making you feel welcome and relaxed, even though I hate flying

My favourite airline

I do have a frequent flyer card, but the service is amazing. I feel as though I am being treated as an important customer

Great service.

Easy to use website and I love the airline.

Fint, men..

Glimrende hjemmeside til bestilling og opfølgning. Og glimrende service før, under og efter flyveturen.

Men hvor det dog irriterer mig og mine, at heller ikke British Airways kan finde ud af bare fra start at fortælle os hvad rejsen koster. I stedet annoncerer man med én pris, og når det kommer til betaling, er prisen med tillæg steget. Fortæl os dog nu bare, hvad skidtet koster, fra starten af.

Good

Foods not too bad and flight was well organised and comftable

Reliable!

Reliable but high prices!

Not perfect but better than the budget airlines

Have given up on EasyJet and especially RyanAir. BA is about the same price anyway.
Flying to Scotland with BA is great, just never, ever use Heathrow. City Airport is a gem. 20 min check in.

excellent!!

really lives up to the name... the staffs were friendly, made us feel even more homely when returning. Food was great so was wine :) loved the service at airport as well.... very quick

Excellent website, very easy to use

I love using the BA website and executive club. All of my flights are easy to manage, and with the app, mobile boarding and the BA credit card, everything just seem to work seamlessly.

Simply the best!

Always a pleasure to travel with them. Professionals to the core.

Good experience

Always been good so far -

Cheapest with great service

Ordered the flights to America and back cheaper than any other companies, including Virgin at very last minute. Thought it was a bit outrageous that they're now asking for £25.00 in order to reserve the seat you want, however we were allocated window seats so that didn't matter.

Once we got to the airport this morning the flight was delayed by an hour, however we didn't mind walking around the duty free and getting something to eat in order to waste some time. The service on the plane was also great, with drinks regularly brought round and great food.

Very Good

Very Good - A1

Scott

snooty

I found the aircraft and food etc very nice. no problems there. My only gripe is with the staff. The females tend to be quiet snooty and dont do the airline any justice. The male staff generally seem ok. Very odd. Apart from that, everything else was fine.

Expensive

For some reason it is always more expensive to book via BA.com than with another website offering the same flight. BA does say that they would give you the difference if you find cheaper flights, but who wants to do all that hassle when I can book through the cheaper website straight away.

Very Dissappointed

Recently flew back with them from Cancun and upgraded at the airport. When we got to our seats we discovered the headrest on my seat was broken and just was hanging off the seat. Unfortunately I am tall and as such found it very uncomfortable to sleep on the night flight. I did mention it on the flight but nobody was bothered and when I came back raised it as an issue with there customer care department. I pointed out i paid for an upgrade which felt more like a downgrade. They offered me £50 in vouchers to use against my next flight which I refused and asked for a complete refund. They said no (Thanks Natasha) and felt they were being reasonable. Unfortunately I disagree with them so am going back to Virgin next time.

Superb

As Always, Superb Service, Superb Crew.

Not as good as they used to be.

From what I've heard about club and first class being great I can't comment but for economy class they just don't compare to other airlines like Virgin, Emirates or Singapore that are leaders across all 3 (or 4!) classes

Always use them!

Excellent staff, flights and prices however some of their policies can be improved! I had to pay £240 to change flights once!

Louis found this review useful

Uneventful!

Flight back from Germany was on time leaving and arrived about 15 minutes ahead of schedule. Perfect!

New Year Club Class offer

We took up BA's special offer on Club Class flights over the Christmas period and decided to fly to Las Vegas to see the New Year in.
Well it all started with a vist to their lounge at Heathrow in Terminal 5 - wow what a great experience - no wonder this has won a global award.
The flights, food, service etc both ways were exceptional. Only problem now is that we cannot face travelling Economy again.
The only poor part of the trip was that there was not a direct flight back home so we had to use BA's partner American Airlines for the first leg of the journey from Vegas to Chicago, supposedly First Class. Our treatment from them was sadly no way in the same class as BA. We found out after that AA had filed for bankruptcy and were not the least bit surprised

Louis found this review useful

Rubbish female cabin crew

I flew to the Maldives just after Christmas. The outbound flight was pretty good as the flight was good and the male cabin crew were attentive and polite.

I am giving a 1 star because of the following

This is not the case with the return flight, the female cabin crew was rude, impatient and unhelpful (I asked for hot water for a herbal tea bag, she told me to drink the bottled water). She disappeared for most of the flight and we were not served drinking water, I had to keep going to the rear of the plane (we were travelling economy plus) to get water for our party of 8 (there were 3 children). A note also came up on the screen saying there were snacks at the rear of the plane, but when I arrived there was a queue as they had not arrived.

Lunch was served within about an hour of taking off and dinner within an hour of landing, with an 8 hour gap between, bad timing BA.

I could not complain at the time (I would have written to the CEO) as I had not paid for the holiday and it would have been insulting and embarrassing to my sister.

The

good

Good helpfule

Excellent

Just flown back from Africa with a connection at Heathrow. Despite weather and delays BA did a great job of getting me home to Glasgow airport. Although my luggage was not able to make the Glasgow flight, it was delivered to my house within a few hours of my arrival home. I was kept up to date with what was happening via text. All staff very courteous and helpful.

Best costumer Services

The best airline. Very polite staff and excellent experiences.