Britishairways reviews

Britishairways reviews

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Terrible SERVICE at Orly Airport!!! Poorly trained staff!!!

The ground staffand especially the head of counter, who should be responsible for greeting customers, has shown an obvious incompetence, a lack of professionalism and manages relationships with unhappy customers with threats, abuse of power .. . unacceptable! It seems that these people have NO sense of custumers relationships and has no clue on managing their emotions. It is no longer acceptable that clients are treated with such contempt.
BRITISH AIRWAYS should carefully select their employees in France as they represent the compagny!
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no caring or understanding for a family with autistic children total rip off

We missed our flight back from Ibiza because our autistic son had managed to hurt his head on a light fitting in our apartment was totally distressed and upset .
Although we arrived 30 minutes before the flight was due to leave they refused boarding and was told to go to the ticket desk who frankly couldn't have cared a toss and just gave us the reservations telephone number. reservations were very helpful and managed to get us rebooked onto a later flight some 16 hours later but at a cost of some £800!! we could have gone club class with the price of the original flights and had a fee of some 30 euros each for the privalige of using their service.
insurance wouldn't pay out as he didn't need to go to hospital.
customer services back in the UK useless took months to reply and not even a refund of the admin fees having to use the telephone reservations when the ticket desk could have done it for nothing.....
I am avoiding them at all costs
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Always looses my luggage!

I used british airways 2 times and both times the lost my luggage in Heathrow! I will never use these retards again
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Extremely rude call centre operator

Called to change a flight at the last minute and the operator asked me why didn't call earlier in a rude way. I told them it is because their call centre was listed on their website as closed after 8pm and she said you should have called anyway and it would have diverted to their US call centre. What a joke! How am I supposed to know that after something is showing as closed that I should call anyway??!! Seriously.
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DISGUSTING!!!!!!

My father recently lost his wife unexpectedly which has proven to be a very difficult time. Originally my father booked two tickets for him and his wife to fly down to Marbella.

My sister and her fiancee were due to meet with my mother and father in Marbella the following day.

Due to my mum passing away my sister thought it would be nice idea to fly down to Marbella with my father so he is not by himself at this very difficult time.

When contacting BA I was told that my mothers ticket could be refunded however it was impossible to change the name on the ticket to my sisters details. WITH NO EXPLANATION GIVEN!!! My father originally paid £400 for my mother's ticket, to which he has received a full refund.

When ordering my sisters ticket, the price somehow managed to increase from £400 to £1100 which is an absolute disgrace. My father was not in a position to pay this amount of money which resulted in him flying by himself at this very difficult time.

MY FATHER IS NOW ALONE WITHOUT HIS FAMILY BECAUSE BRITISH AIRWAYS COULDN'T CHANGE ONE NAME ON A TICKET....I THOUGHT BRITISH AIRWAYS MOTTO IS TO FLY AND SERVE??

CLASSIC CASE OF COMPUTER SAYS NO!!! - HEARTLESS COMPANY!!

MY FATHER IS EVEN A GOLD CARD HOLDER!!!! - WHICH OBVIOUSLY DOENS'T COUNT FOR ANYTHING NOWADAYS!!!
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This time was not ok

As a frequent traveller I fly with many airlines, and most of the time service is good. However, this evening BA dissapointed me. I was a few minutes late for the 45 minutes before departure limit. Even tough I am a freqent traveller, fast track customer and with only carry on they would let me try to catch my flight. They even called it a no show = cancellation .... So they cancelled my return flight.

Now, my next week roundtrip will be with SAS ... loosing revenue is probably the only power that works.

The week after is still to be decided.
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Bad website and no help.

Have tried to book flight tickets from Copenhagen to Miami and rent car in Miami on the website for the past week. On completion of the purchase i get the same error "problems to confirm the booking". They claim just before payment that the check price and availability - but one get the impression that the tickets isn't available at all. Contacted BA via mail - but they just refer to the counter in Copenhagen airport.
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Ikke sidste gang

God service, god mad og god plads.
Det eneste lille bitte minus var at man ikke kan opgradere sin plads i flyet når man er i lufthavnen, det er stadig samme pris for opgradering selvom der er pladser.
Vi tog turen fra danmark hvor vi mellemlandede i london og fløj til LAX. Personalet var meget hjælpsomme. Vi blev forsinket i 2 timer på vej der hen da det sneede, men det kunne de ikke gøre for. Vi kom af sted og det var det vigtigste.
Da vi skulle mellemlande og flyet var forsinket fik vi et express papir så vi kunne kommer hurtigt til vores fly, british airways sørgede for at vi kunne nå flyet, det havde de godt styr på, tak.
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Ingen problemer

Jeg var sent på bestillingen og billetten var dyr, men dog billig blandt alternativer. Under bestillingen mindedes jeg ikke noget skjult gebyr eller andre fixfaxerier. Heller ikke under rejsen oplevede jeg problemer. På udrejsen havde jeg åbenbart fået en businessbillet og kunne derfor anvende loungen.

Jeg havde skift i Heathrow, - med terminalskift. Det er en noget af omstændig procedure. Man kan diskutere om det er British Airways problem. Det vil få mig til at overveje Heathrow og BA ved rejser med flyskift i fremtiden.
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Planes falling apart

Business class Heathrow to Bangkok. Flight delayed for maintenance by over an hour. BA refused to check bags through Bangkok to save us missing our connecting flight even though they could according to their computer. In sharp contrast to Eva Air who are happy to do this when we fly with them. Check in at terminal 3 utter chaos. Sent from pillar to post, the same check in dealing with lots of different flights.

The cabin layout is odd when compared to other airlines so staying together is essential. BA charge £60 per person per leg, £480 return for a family of 4 to ensure you sit together. On the BKK - LHR return we were separated. To be fair the ground staff at BKK pulled some strings and we were issued new seats just as we got to the gate.

The planes are absolutely falling apart. Trim panels are dented and falling off, flaps open everywhere. Only 2 working toilets on the 13 hour flight back - not nice!! The plane looked like it belonged in a scrap yard. I can only hope the mechanical bits are in better shape.

The most miserable flight attendant I have ever seen sitting at the top of the stairs into the upper deck of business class. She looked like she'd been out on the lash and it was 3am sitting on a pavement outside a night club. No interest at all in helping a well spoken young lad with a question about his entertainment system. To be fair the rest of the crew were fine, the captain positively chirpy. I would have sacked her on the spot.

Compared to the Asian airlines BA are in a different league (bad not good). The flat bed is better than Eva's angled seat and this flight was unusually the same price, hence our booking it but I wouldn't pay the usual premium required.

I pray it doesn't happen but I'm just waiting for disaster to strike with those falling apart planes.
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Fly the Flag :)

I enjoyed the flight, the service and the free snack ... check-in was friendly (a tad slow) but much better than some other airlines i have used recently.
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No refund - Bunch of Swindlers

I booked a Premium Economy ticket from New Delhi to Chicago on 10.10.2012 for travel on 16.10.2012 PNR no. 40QBPA). The ticket cost was INR112652 with a deduction of INR6000 for cancellation. On 11.10.2012 I asked BA to cancel the ticket. In spite of chasing them for a refund for the last SIX WEEKS I am yet to see the money. This airline consists of CROOKS who delay the refunds so that they can earn interest on customer funds. My only recourse is to go to Consumer Court and recover my money. BA is nothing but a group of swindlers.
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Terrible Customer Service - Will never fly with BA again.

Extra bag booked on inbound flight rather than outbound so had to pay for extra baggage twice. Promised refund at Gatwick by BA desk staff but told to email to action the repayment. Emailed only to be told refunds dealt with by phone, I was abroad so had difficulties with this. Dealt with 3 members of staff in total having to keep explaining the situation only for my refund to be refused! Flight was fine but on principle will never fly with BA again. For the sake of £40 they should have refunded me and apologised for their error.
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The company Lasminute.com could be

After booking flights via Last Minute, I had to phone BA also for advice regarding the flight. I have to say I have used BA many times beforehand and their professionalism does make the (usually higher) costs more worthwhile. It would help if their prices were a little more competitive and had a higher range of European destinations other than from London., but I suppose they know they will always get regular custom.

The Customer Service Assistant was very courteous and helpful. I realise that its easy to complain but felt that their good service should also be noted.
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Family split on long haul

Not a great start to a holiday with a 12 hour plus flight - family split up. It surely can't be that hard to allocate families together?
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On Jupiter and Mars

"Fly me to the moon", says the song and maybe one day they will....

My experience with British Airways is that they could not have been more professional. With them you feel assured of quality, safety, efficiency and that you will be looked after properly no matter what the circumstances. They are quite simply...
World Class and the best in that world.

...And they know how to make a good omelette!
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Tricky, untransparent tickets selling policy, incompetent customer service managers

Have had rather bad experience with buying tickets for flying by BA - they have hidden policy of selling most expensive tickets first so people who are coming to them in advance usually paying more then those came nearer the date of travel. By chance i catch them of doing so but all my attempts to discuss this issue with BA customer services failed due to absolute incompetence of their staff. My last e-mail message remains unaswered for a week now
Used to fly a lot with BA in 90's but will try to avoid them now as much as i can !
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Moving towards a 5 star airline

Ba is moving on in leaps and bounds. When they replace the 737 fleet at LGW I will be completely satisfied.
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BA website drives me distraction

Have spent months and months accumulating points to spend. Also, spent £ & £s to accrue a Companion voucher through American Express.

This said, now trying to spend the points. The BA.com site makes it incredibly difficult to find what you can spend it on, then spend it!

How difficult can this be? There are limited flights you can use either points or companion vouchers on. It would be helpful to know which they are to start with rather than using the hit and miss technique.

It seems from a customer point of view, starting from a point of frustration rather than anticipation is not a good thing. I want to enjoy BA but I always seem to start from a position of "why do I use this company?"

It could and should be so much better. I am rapidly approaching the end of my tether and will step outside and find someone that appreciates me rather than tolerates me.

Get your act together BA or lose loyal customers (well this one anyway).

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www.britishairways.com Details

About this company

Book flights to London and New York with British Airways. BA, the full service airline, offer low airfares and hotels in holiday destinations around the world.

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Britishairways is ranked 315 out of 327 in the category

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