I found the aircraft and food etc very nice. no problems there. My only gripe is with the staff. The females tend to be quiet snooty and dont do the airline any justice. The male staff generally seem ok. Very odd. Apart from that, everything else was fine.
For some reason it is always more expensive to book via BA.com than with another website offering the same flight. BA does say that they would give you the difference if you find cheaper flights, but who wants to do all that hassle when I can book through the cheaper website straight away.
Recently flew back with them from Cancun and upgraded at the airport. When we got to our seats we discovered the headrest on my seat was broken and just was hanging off the seat. Unfortunately I am tall and as such found it very uncomfortable to sleep on the night flight. I did mention it on the flight but nobody was bothered and when I came back raised it as an issue with there customer care department. I pointed out i paid for an upgrade which felt more like a downgrade. They offered me £50 in vouchers to use against my next flight which I refused and asked for a complete refund. They said no (Thanks Natasha) and felt they were being reasonable. Unfortunately I disagree with them so am going back to Virgin next time.
From what I've heard about club and first class being great I can't comment but for economy class they just don't compare to other airlines like Virgin, Emirates or Singapore that are leaders across all 3 (or 4!) classes
We took up BA's special offer on Club Class flights over the Christmas period and decided to fly to Las Vegas to see the New Year in.
Well it all started with a vist to their lounge at Heathrow in Terminal 5 - wow what a great experience - no wonder this has won a global award.
The flights, food, service etc both ways were exceptional. Only problem now is that we cannot face travelling Economy again.
The only poor part of the trip was that there was not a direct flight back home so we had to use BA's partner American Airlines for the first leg of the journey from Vegas to Chicago, supposedly First Class. Our treatment from them was sadly no way in the same class as BA. We found out after that AA had filed for bankruptcy and were not the least bit surprised
Louis found this review useful
I flew to the Maldives just after Christmas. The outbound flight was pretty good as the flight was good and the male cabin crew were attentive and polite.
I am giving a 1 star because of the following
This is not the case with the return flight, the female cabin crew was rude, impatient and unhelpful (I asked for hot water for a herbal tea bag, she told me to drink the bottled water). She disappeared for most of the flight and we were not served drinking water, I had to keep going to the rear of the plane (we were travelling economy plus) to get water for our party of 8 (there were 3 children). A note also came up on the screen saying there were snacks at the rear of the plane, but when I arrived there was a queue as they had not arrived.
Lunch was served within about an hour of taking off and dinner within an hour of landing, with an 8 hour gap between, bad timing BA.
I could not complain at the time (I would have written to the CEO) as I had not paid for the holiday and it would have been insulting and embarrassing to my sister.
Just flown back from Africa with a connection at Heathrow. Despite weather and delays BA did a great job of getting me home to Glasgow airport. Although my luggage was not able to make the Glasgow flight, it was delivered to my house within a few hours of my arrival home. I was kept up to date with what was happening via text. All staff very courteous and helpful.
I use British Airways every year, for a minimum of a return flight home in India, and absolutely love their service.
One of the main reasons for using them is the direct flight from heathrow to my city, which runs at very good timing which helps me maximise the 5.5 hour difference between the two destinations.
The other reason is the affordability and the fact that the food served on britis airways is so much better than Emirates which would be my other option to go home and the wine selection on the free bar on board is fantastic!
The BA club is a great bargain as I manage to get enough points for a return ticket anywhere in Europe with the points that I get with the flight home.
Completely recommend BA
LHR- Vancouver. Out Sept 19 2011, Ret. October 3 2011.
Remembering many working years long-haul, these flights gave the impression of an airline in trouble. Baulking at Business Class fares, the so-called World Traveller accommodation was almost claustrophobic, with poor menus, slightly offhand cabin crews, and a six hour delay leaving Vancouver on return. Very disappointing.
As compensation, ground staff in Vancouver and LHR were excellent - affable and efficient.
This is the only airline I have ever seen that actually charges you a fee to pre-reserve seats. I have contacted their Customer Service twice and certainly hope they will do the right thing. Additionally their website clearly indicates the following statement:
"PRICES ARE ROUND TRIP, AND INCLUDE ALL TAXES, FEES AND CHARGES.WHAT YOU SEE IS WHAT YOU PAY" - well this is clearly not the case! Giving them a chance to rectify this as well discontinue this unethical practice. How petty.
Arrogant, expensive, poor frequent flyer program, even the lounges are deteriorating in many airports.
With all the choice we have, I am flying my family less on BA than ever before.
Once I was a BA Platinum Card holder, but I could never reasonably use any of the frequent flyer miles because of severe limitations on available dates. Plus the terrible policy of charging inflated taxes and surcharges on any "free flight." Avios is a con. I can fly for less on other airlines than if I use my hard earned points to go on BA!
This company is dead if they don't fix their poor customer orientation and stop having strikes.
I have never had any major problems with British Airways. 9 out of 10 times I have gotten great service.
But what I like best about BA is their frequent flyer program, and the main reason why this is my favorite airline. A lot of airlines will delete your miles when they're two years old. BA does not delete miles, as long as your account is used at least once every two years if I remember correctly. Meaning you can save up miles for that expensive first class trip you have been wanting to go on, even if you don't fly much.
I do like BA.com but sometimes find it frustrating at the long windedness of some of the procedures you have to go through to make a booking or simple search. Would be great to get up a load of prices and flight they are available from after a few simple steps so you can make a choice. Having said that its a darn sight easier than a lot of booking systems I've seen
I flew BA from Copenhagen via London Heathrow to Baltimore and back (economy class). To be honest I had not very good experience with European airlines but this time travelling with BA was a very pleasant experience indeed. Cabin crew were helpful, confident and proud of their jobs, and really tried to make the journey as comfortable as possible. Also, despite the infamous British culinary level, I had some of the best airline meals this time (English desert is always delicious though : )
Have to say that I am very disappointed in BA. Their sale has just started and despite good seat availability (I phoned their reservations to double check) their 'sale' prices are MORE expensive than they were two weeks ago!
So by waiting for the BA sale, the same flights are going to cost me nearly £50 per seat MORE!
I am so annoyed with BA. I feel that I've been misled, I have always thought sale prices should be cheaper not more expensive.
Normally BA are ok, except of course, you cannot count on them due to endless strikes.
This time I tried to use their website and after i had verified my transaction with my bank code it said the transaction could not be completed and did not state a reason. My partner had completed a transaction for the return flight literally at the same time as I had, and when I went back in to rebook, the flight was more expensive. Although cynical, I could suspect that this is a calculated move by the company to take more money from passagers.
Flying from Manchester to New York held on tarmac for 7 hours 10am to 5pm with no food finally told we are not going to fly at all, we were then told that after we leave the plane we will receive an A4 sheet with all our choices (1st lie) all it contained was an emergency telephone number which you rang at your own expense eventually it was answered to be told that their was nothing he could do and we should go to the BA desk in the airport which fortunately I had already done.
We were very fortunate in that we had the last 2 seats on an Air France flight from Paris to New York the next morning, our details wer taken and we were told that accommodation and taxis had been arranged in Paris for us (2nd lie) arriving in Paris with no euros at 10pm una ble to leave the arrivals area no accommodation had been arranged, why the pretence ?.
Absolute rubbish, no customer service, make you feel like you are inconveniencing them not the other way around, Anything But B A (ABBA).
Flown with BA several times. Last one was a return from Heathrow to Amsterdam Dec 2011 for GBP 98. Easy checkin online, chose seat online (no extra cost). Seamless & stress free process thru Terminal 5. A little extra cost than a low-cost airline such as easyJet/Ryanair but a tube ride to Heathrow much cheaper than a train to Stansted. Also I could check-in a 23kg bag for no extra cost & drinks/sandwich included. Friendly cabin crew & the pilot was very informative telling us about the football stadiums we could see as we circled London en route back to Heathrow! Classic!
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