I use British Airways every year, for a minimum of a return flight home in India, and absolutely love their service.
One of the main reasons for using them is the direct flight from heathrow to my city, which runs at very good timing which helps me maximise the 5.5 hour difference between the two destinations.
The other reason is the affordability and the fact that the food served on britis airways is so much better than Emirates which would be my other option to go home and the wine selection on the free bar on board is fantastic!
The BA club is a great bargain as I manage to get enough points for a return ticket anywhere in Europe with the points that I get with the flight home.
Completely recommend BA
LHR- Vancouver. Out Sept 19 2011, Ret. October 3 2011.
Remembering many working years long-haul, these flights gave the impression of an airline in trouble. Baulking at Business Class fares, the so-called World Traveller accommodation was almost claustrophobic, with poor menus, slightly offhand cabin crews, and a six hour delay leaving Vancouver on return. Very disappointing.
As compensation, ground staff in Vancouver and LHR were excellent - affable and efficient.
This is the only airline I have ever seen that actually charges you a fee to pre-reserve seats. I have contacted their Customer Service twice and certainly hope they will do the right thing. Additionally their website clearly indicates the following statement:
"PRICES ARE ROUND TRIP, AND INCLUDE ALL TAXES, FEES AND CHARGES.WHAT YOU SEE IS WHAT YOU PAY" - well this is clearly not the case! Giving them a chance to rectify this as well discontinue this unethical practice. How petty.
Arrogant, expensive, poor frequent flyer program, even the lounges are deteriorating in many airports.
With all the choice we have, I am flying my family less on BA than ever before.
Once I was a BA Platinum Card holder, but I could never reasonably use any of the frequent flyer miles because of severe limitations on available dates. Plus the terrible policy of charging inflated taxes and surcharges on any "free flight." Avios is a con. I can fly for less on other airlines than if I use my hard earned points to go on BA!
This company is dead if they don't fix their poor customer orientation and stop having strikes.
I have never had any major problems with British Airways. 9 out of 10 times I have gotten great service.
But what I like best about BA is their frequent flyer program, and the main reason why this is my favorite airline. A lot of airlines will delete your miles when they're two years old. BA does not delete miles, as long as your account is used at least once every two years if I remember correctly. Meaning you can save up miles for that expensive first class trip you have been wanting to go on, even if you don't fly much.
I do like BA.com but sometimes find it frustrating at the long windedness of some of the procedures you have to go through to make a booking or simple search. Would be great to get up a load of prices and flight they are available from after a few simple steps so you can make a choice. Having said that its a darn sight easier than a lot of booking systems I've seen
I flew BA from Copenhagen via London Heathrow to Baltimore and back (economy class). To be honest I had not very good experience with European airlines but this time travelling with BA was a very pleasant experience indeed. Cabin crew were helpful, confident and proud of their jobs, and really tried to make the journey as comfortable as possible. Also, despite the infamous British culinary level, I had some of the best airline meals this time (English desert is always delicious though : )
Have to say that I am very disappointed in BA. Their sale has just started and despite good seat availability (I phoned their reservations to double check) their 'sale' prices are MORE expensive than they were two weeks ago!
So by waiting for the BA sale, the same flights are going to cost me nearly £50 per seat MORE!
I am so annoyed with BA. I feel that I've been misled, I have always thought sale prices should be cheaper not more expensive.
Normally BA are ok, except of course, you cannot count on them due to endless strikes.
This time I tried to use their website and after i had verified my transaction with my bank code it said the transaction could not be completed and did not state a reason. My partner had completed a transaction for the return flight literally at the same time as I had, and when I went back in to rebook, the flight was more expensive. Although cynical, I could suspect that this is a calculated move by the company to take more money from passagers.
Flying from Manchester to New York held on tarmac for 7 hours 10am to 5pm with no food finally told we are not going to fly at all, we were then told that after we leave the plane we will receive an A4 sheet with all our choices (1st lie) all it contained was an emergency telephone number which you rang at your own expense eventually it was answered to be told that their was nothing he could do and we should go to the BA desk in the airport which fortunately I had already done.
We were very fortunate in that we had the last 2 seats on an Air France flight from Paris to New York the next morning, our details wer taken and we were told that accommodation and taxis had been arranged in Paris for us (2nd lie) arriving in Paris with no euros at 10pm una ble to leave the arrivals area no accommodation had been arranged, why the pretence ?.
Absolute rubbish, no customer service, make you feel like you are inconveniencing them not the other way around, Anything But B A (ABBA).
Flown with BA several times. Last one was a return from Heathrow to Amsterdam Dec 2011 for GBP 98. Easy checkin online, chose seat online (no extra cost). Seamless & stress free process thru Terminal 5. A little extra cost than a low-cost airline such as easyJet/Ryanair but a tube ride to Heathrow much cheaper than a train to Stansted. Also I could check-in a 23kg bag for no extra cost & drinks/sandwich included. Friendly cabin crew & the pilot was very informative telling us about the football stadiums we could see as we circled London en route back to Heathrow! Classic!
How's this for a pre wedding experience?
Outgoing Hong Kong flight delayed.
Get on and experience plane electrical failure.
Heating stuck on to point of almost fainting.
Arrive at destination late.
Luggage lost which included wedding rings and clothes.
Terrible attitude, completely ignorant with no apology.
Luggage shows up 24 hours later, still no apology.
Hotel, which was booked via airline has full blown construction going on, there's a jack hammer above our head all day. Huge crane outside the window! Nightmare!!!!
Return flight delayed.
Asked if they could give us an upgrade considering their poor service so far - snubbed!
Arrive back in London late.
Half of luggage lost, no apology.
Luggage turns up 3 days later at 11pm!
No apology, not interested - absolute joke of a company!
Never again in my life will i step foot onboard a BA flight!
I always use the BA site and only encountered a problem once when they took a payment twice due to a computer problem, which they did discover after a few weeks just where the money was and issued my refund.
When booking a flight and car it is easy, affordable if booked well in advance, and inflight food is always a plus due to the expensive and awful food served at our airports.
Comfortable boarding, great seats, no extra charges, both hand and hold luggage allowed, no small print that other airlines use to confuse as to whether you are allowed hand or hold luggage.
Last flight was on airmiles so not that representative of my usual class of travel, however, the service in business was absolutely excellent and for the price I paid it was great value.
I don't make international flights, but sometimes fly from Scotland to London, and BA easily do the best job of it - often at better prices. I've never got a good deal on Ryanair, and EasyJet often aren't all that cheap either - but BA's fares are reasonable and include no hidden extras and no exorbitant and unavoidable charges. For a clear and honest price, you get a reserved seat, free hold baggage, complimentary snacks (although the quality of this has dropped of late) and decent staff.
Just generally a much more pleasant and less stressful business than flying with a bunch of supposedly-cheap cowboys. Ryanair makes me feel dirty, and they're often more expensive than a full-service airline, so don't be fooled by the ads.
BA Baracus wouldn't willingly fly so they usually drugged his milk! Hmmm, and these were his friends? Anyway, I bet he would have flown if British Airways had had a bigger footprint in the States in the 80's. In fact I bet he'd have a platinonium frequent flyer card or something!
I fly with BA (not Baracus) regularly but every now and again I give another airline a punt and always end up back with BA (the airline) filled to the brim with abject disappointment at the level of service of Easyjet or Air Berlin or (worst of all) Ryanair. BA (not Mr T or the 2nd rate Quentin (seriously!) 'Rampage' Jackson)) do indeed stand out from the crowd, bit more expensive maybe but you get what you pay for which is good 'ol fashioned, Britishness with still, a slight scent of imperialistic empirisism which let's face it, none of us are averse to.
Stewardesses aren't always as fit as they used to be but that's PC for you I guess.
Recently travelled economy to Dubrovnik in Croatia and whilst the flights were bang on time both ways, the stewards and the food were not. Early flights meant miserable cabin staff, the return in the afternoon was like being with a different airline. Mediocre meal going out and just a sandwich on the return. Glad I'm going with Croatia Airlines next time as their flights are consistently good. Sorry BA despite your recent PR exercise on Sky in truth it's still not what you expect from Britain's premier airline.
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