Recently travelled economy to Dubrovnik in Croatia and whilst the flights were bang on time both ways, the stewards and the food were not. Early flights meant miserable cabin staff, the return in the afternoon was like being with a different airline. Mediocre meal going out and just a sandwich on the return. Glad I'm going with Croatia Airlines next time as their flights are consistently good. Sorry BA despite your recent PR exercise on Sky in truth it's still not what you expect from Britain's premier airline.
I fly to California from Heathrow twice a year for visits home and BA consistently provides the best flights. I did miss a return flight landing at the new Terminal 5 by a couple of days and that was pure luck.
But every airline has their good and bad days and I would recommend BA at any time.
have recently flown with BA - on time, pleasant enough service, food was crappy, but then it was short flight so it didn't matter.
What I found really useful though was their Blackberry app that allowed me to check-in using my smartphone and then to use my phone as a boarding card. A small thing but made checking in for the rerun journey really simple as I didn't have access to a printer whilst away (who does?).
Lufthansa have had something like this for a while - glad to see BA catching up.
We were very pleased with the service we received from BA, much better than expectations having followed recent years interuptions/disputes. The in flight food was the best we have received from any airline. We will deffinitely fly BA again
Jeg har tidligere haft problemer med at checke in online (hvor jeg istdet måtte haste til lufthavnen), men for nyligt gik det endnu værre - jeg blev checket ind, men fik ikke mit boarding pass. Jeg bad om at få en mail, og gemme en pdf, men ingen af delene skete.
Derfor kom jeg heller ikke med mit fly. Det er ret skidt, når man ikke kan komme med den rejse man har betalt for...
British Airways ikke-fungerende online service betød altså en nat i lufthavnen, samt 50 Euro ekstra for at ændre min rejse.
Terminal 5 was easy to get through although lots of walking to get to the gate!
Old bird on the way over, but didn't spoil the trip!
Good Customer service both there and back, well done BA, you've lifted your game...
Much newer plane on the way back
Gli inglesi sanno fare le cose per bene,
con la british, anche in economica, per i voli transatlantici ogni viaggiatore ha il suo schermo personale con ampia mediateca allegata. L'unico contro è che non si fanno più le buone vecchie chiaccherate da aereo!
Il pasto è gustoso, anche se forse potrebbero elargire qualche snack in più durante il viaggio.
Le tariffe convenienti.
Since our last flight with British Airways we have flown with several other airlines but this thursday are flyng to Tampa in the US of A with good old BA.
The service is always excellent the cabin attendants cannot do enough for the passengers and the flights are usually on time. Following our last flight with US Airways I was compelled to email their head office as I was unsure whether we had actually landed under our own power or had been shot down---this situation has never arisen on one of our flights with BA-----keep up the good work!
We usually fly with a US based carrier from Gatwick as they are generally cheaper on non direct flights to the USA but this time, as we had three grandchildren in tow, we paid the extra for a direct flight to Orlando with BA. They do everything very well as you would expect with the bonus of flying on a Boeing 777 a very capable and comfortable aircraft. The choice of curry both outbound and inbound was an unexpected delight, a refreshing change from the usual beef or chicken sir. Flights on time, service adequate and entertainment very good for a 9 hour flight.
The only complaint we could make about BA is their cabin staff striking which has now affected us twice 9although the second time we got longer to stay in Italy so it isn't all bad). However we always choose to fly BA - even over Qantas (as we are Australian). We find BA has a better safety record, even though it feels pretty much like a no frills airline these days you know what you are getting, their prices are largely pretty reasonable and their customer service is better than other comparable airlines. They always cater for my Coeliac diet with no fuss. You just know what you get with BA.
My fiance and I flew British Airways from Sofia Bulgaria to Heathrow airport, London where we were connecting to another flight to fly back home.
First of all the amount of time it took and the manner in which the desks were being open for check in was outrageous. They were being open less than 2 hours before departure and clients were all lined up in a huge line waiting for check in while every one of the staff including management were outside smoking and chatting on mobile phones for over 30 minutes. Same time and even later flights on Austrian and Lufthansa airlines were all checked in and done at least 30 min before British Airlines desks even opened.
My fiance and I were already checked in online and had our seats. We just needed to check in my bag and get boarding passes because we were not able to print them in our hotel. We had endured the most disrespectful and outrageous service I have ever received on any airline or airport.
We were told that since our flight was running late by FIFTEEN minutes they could not let my fiance fly since he would not catch his connecting flight in London. He was told that he requires a visa in order to CONNECT in London airport and also needs to purchase ANOTHER later ticket to fly out from London. Long story short they let us fly but only after a back and forth arguing with staff and 2 supervisors for OVER HOUR AND A HALF, calls to immigration, and after making us purchase another later ticket to fly out of London. The ticket went to waste because even though our flight was delayed by 45 min we still had enough time to transfer to our originally purchased connecting flight in London (which the BA supervisor in Sofia was claiming would be impossible).
I filed a formal complaint with BA over a week ago, but as of yet have not received ANY response from them.
Having flown many different airlines this is by far the most unacceptable service I have ever received.
This is a travel website that simply "works" . Navigation seems easy, booking is clear and straightforward and you have an excellent summary of your booking. Managing that booking at a later date is also easy. Unlike many others you know what you get full pricing info very early in the process
I flew BA first class from LHR to BKK and it was probably one of the highlights of my life. Of course, I paid several thousand of pounds for the pleasure. Meantime, back in reality, I fly up and down the country 3 times a month and I never ever use BA. Why? Well, they're usually the most expensive, have unhelpful domestic schedules and they don't fly from all of Britain's 8 largest airports anymore!
Checking in at Lagos airport the other day, I was told by the BA ground staff that I had been DOWNGRADED from Business class to COUCH. It took one and a half hour to negotiate the proper seat ordered and the start of a night flight was filled with adrenaline. In the future, I hope BA familiarizes itself with the more common concept of UPGRADES when they discover one particular class is full...
Had an 11 hour direct flight from Heathrow London UK to Rio de Janeiro in Brazil. I was very pleased with the quality of service and the willingness of the flight attendence to help you with anything or get you refreshments. There was a large choice of films to watch that were currently in the cinemas and there was no extra charge to watch them, or you could choose from an archive of older films to watch too. 2 meals were supplied and were of very good quality. The aircraft was clean and the seats were comfortable. When I think about it It was an exellent experience but it was expensive, I paid £888 return. You can get to Rio for around £500-£600 return with other airlines, but I do not know if you would be as comfortable or would get a direct flight. I guess you pay for quality and convinience with BA. I would definately recommend them.
Just flew to & back from Faro (Portugal) with BA and, once again, they provided a great flight. Coming home we actually took off a little early and landed 30 mins earlier than expected - how's that for efficiency. Staff very pleasant and helpful and they're one of the few companies that still give you free refreshments - well done!
Although British Airways are slightly more expensive than some airlines, I think they are worth every penny of the ticket. Not only do they actually get me to an airport somewhere conveniently close to where I am wanting to go (unlike other airlines - London Oxford Airport, anyone?), but they also let me take my guitar with me when I am going down towards London for a gig. For this reason alone I would travel with ba every time.
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