How's this for a pre wedding experience?
Outgoing Hong Kong flight delayed.
Get on and experience plane electrical failure.
Heating stuck on to point of almost fainting.
Arrive at destination late.
Luggage lost which included wedding rings and clothes.
Terrible attitude, completely ignorant with no apology.
Luggage shows up 24 hours later, still no apology.
Hotel, which was booked via airline has full blown construction going on, there's a jack hammer above our head all day. Huge crane outside the window! Nightmare!!!!
Return flight delayed.
Asked if they could give us an upgrade considering their poor service so far - snubbed!
Arrive back in London late.
Half of luggage lost, no apology.
Luggage turns up 3 days later at 11pm!
No apology, not interested - absolute joke of a company!
Never again in my life will i step foot onboard a BA flight!
I always use the BA site and only encountered a problem once when they took a payment twice due to a computer problem, which they did discover after a few weeks just where the money was and issued my refund.
When booking a flight and car it is easy, affordable if booked well in advance, and inflight food is always a plus due to the expensive and awful food served at our airports.
Comfortable boarding, great seats, no extra charges, both hand and hold luggage allowed, no small print that other airlines use to confuse as to whether you are allowed hand or hold luggage.
Last flight was on airmiles so not that representative of my usual class of travel, however, the service in business was absolutely excellent and for the price I paid it was great value.
I don't make international flights, but sometimes fly from Scotland to London, and BA easily do the best job of it - often at better prices. I've never got a good deal on Ryanair, and EasyJet often aren't all that cheap either - but BA's fares are reasonable and include no hidden extras and no exorbitant and unavoidable charges. For a clear and honest price, you get a reserved seat, free hold baggage, complimentary snacks (although the quality of this has dropped of late) and decent staff.
Just generally a much more pleasant and less stressful business than flying with a bunch of supposedly-cheap cowboys. Ryanair makes me feel dirty, and they're often more expensive than a full-service airline, so don't be fooled by the ads.
BA Baracus wouldn't willingly fly so they usually drugged his milk! Hmmm, and these were his friends? Anyway, I bet he would have flown if British Airways had had a bigger footprint in the States in the 80's. In fact I bet he'd have a platinonium frequent flyer card or something!
I fly with BA (not Baracus) regularly but every now and again I give another airline a punt and always end up back with BA (the airline) filled to the brim with abject disappointment at the level of service of Easyjet or Air Berlin or (worst of all) Ryanair. BA (not Mr T or the 2nd rate Quentin (seriously!) 'Rampage' Jackson)) do indeed stand out from the crowd, bit more expensive maybe but you get what you pay for which is good 'ol fashioned, Britishness with still, a slight scent of imperialistic empirisism which let's face it, none of us are averse to.
Stewardesses aren't always as fit as they used to be but that's PC for you I guess.
Recently travelled economy to Dubrovnik in Croatia and whilst the flights were bang on time both ways, the stewards and the food were not. Early flights meant miserable cabin staff, the return in the afternoon was like being with a different airline. Mediocre meal going out and just a sandwich on the return. Glad I'm going with Croatia Airlines next time as their flights are consistently good. Sorry BA despite your recent PR exercise on Sky in truth it's still not what you expect from Britain's premier airline.
I fly to California from Heathrow twice a year for visits home and BA consistently provides the best flights. I did miss a return flight landing at the new Terminal 5 by a couple of days and that was pure luck.
But every airline has their good and bad days and I would recommend BA at any time.
have recently flown with BA - on time, pleasant enough service, food was crappy, but then it was short flight so it didn't matter.
What I found really useful though was their Blackberry app that allowed me to check-in using my smartphone and then to use my phone as a boarding card. A small thing but made checking in for the rerun journey really simple as I didn't have access to a printer whilst away (who does?).
Lufthansa have had something like this for a while - glad to see BA catching up.
We were very pleased with the service we received from BA, much better than expectations having followed recent years interuptions/disputes. The in flight food was the best we have received from any airline. We will deffinitely fly BA again
Jeg har tidligere haft problemer med at checke in online (hvor jeg istdet måtte haste til lufthavnen), men for nyligt gik det endnu værre - jeg blev checket ind, men fik ikke mit boarding pass. Jeg bad om at få en mail, og gemme en pdf, men ingen af delene skete.
Derfor kom jeg heller ikke med mit fly. Det er ret skidt, når man ikke kan komme med den rejse man har betalt for...
British Airways ikke-fungerende online service betød altså en nat i lufthavnen, samt 50 Euro ekstra for at ændre min rejse.
Terminal 5 was easy to get through although lots of walking to get to the gate!
Old bird on the way over, but didn't spoil the trip!
Good Customer service both there and back, well done BA, you've lifted your game...
Much newer plane on the way back
Gli inglesi sanno fare le cose per bene,
con la british, anche in economica, per i voli transatlantici ogni viaggiatore ha il suo schermo personale con ampia mediateca allegata. L'unico contro è che non si fanno più le buone vecchie chiaccherate da aereo!
Il pasto è gustoso, anche se forse potrebbero elargire qualche snack in più durante il viaggio.
Le tariffe convenienti.
Since our last flight with British Airways we have flown with several other airlines but this thursday are flyng to Tampa in the US of A with good old BA.
The service is always excellent the cabin attendants cannot do enough for the passengers and the flights are usually on time. Following our last flight with US Airways I was compelled to email their head office as I was unsure whether we had actually landed under our own power or had been shot down---this situation has never arisen on one of our flights with BA-----keep up the good work!
We usually fly with a US based carrier from Gatwick as they are generally cheaper on non direct flights to the USA but this time, as we had three grandchildren in tow, we paid the extra for a direct flight to Orlando with BA. They do everything very well as you would expect with the bonus of flying on a Boeing 777 a very capable and comfortable aircraft. The choice of curry both outbound and inbound was an unexpected delight, a refreshing change from the usual beef or chicken sir. Flights on time, service adequate and entertainment very good for a 9 hour flight.
The only complaint we could make about BA is their cabin staff striking which has now affected us twice 9although the second time we got longer to stay in Italy so it isn't all bad). However we always choose to fly BA - even over Qantas (as we are Australian). We find BA has a better safety record, even though it feels pretty much like a no frills airline these days you know what you are getting, their prices are largely pretty reasonable and their customer service is better than other comparable airlines. They always cater for my Coeliac diet with no fuss. You just know what you get with BA.
My fiance and I flew British Airways from Sofia Bulgaria to Heathrow airport, London where we were connecting to another flight to fly back home.
First of all the amount of time it took and the manner in which the desks were being open for check in was outrageous. They were being open less than 2 hours before departure and clients were all lined up in a huge line waiting for check in while every one of the staff including management were outside smoking and chatting on mobile phones for over 30 minutes. Same time and even later flights on Austrian and Lufthansa airlines were all checked in and done at least 30 min before British Airlines desks even opened.
My fiance and I were already checked in online and had our seats. We just needed to check in my bag and get boarding passes because we were not able to print them in our hotel. We had endured the most disrespectful and outrageous service I have ever received on any airline or airport.
We were told that since our flight was running late by FIFTEEN minutes they could not let my fiance fly since he would not catch his connecting flight in London. He was told that he requires a visa in order to CONNECT in London airport and also needs to purchase ANOTHER later ticket to fly out from London. Long story short they let us fly but only after a back and forth arguing with staff and 2 supervisors for OVER HOUR AND A HALF, calls to immigration, and after making us purchase another later ticket to fly out of London. The ticket went to waste because even though our flight was delayed by 45 min we still had enough time to transfer to our originally purchased connecting flight in London (which the BA supervisor in Sofia was claiming would be impossible).
I filed a formal complaint with BA over a week ago, but as of yet have not received ANY response from them.
Having flown many different airlines this is by far the most unacceptable service I have ever received.
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