The bin is fine and all as stated. Ordered/paid for on line and then I received a call a couple of days later to say it was out of stock and none expected for at least two weeks. No offer of part or full postage refund, however it arrived about a week earlier than I expected but still outside of the delivery time frame. The phone call was a nice touch over receiving an email however.
Decided I'd had enough of black bags and as our council didn't provide an alternative, I decided to look at purchasing a wheelie bin. Looked at a number of internet sites and liked what I saw on the British bins site. The prices were very good, communication was good and delivery was excellent.
Website said I would receive my order of 2 grit bins in 5 working days. Did not receive so phoned on sixth working day and was told this timescale did not apply to grit bins ; rather I would have to wait a further 7-8 working days, Miraculously however I received an email only a couple of hours later stating my order had been processed and then immediately after another one stating my order had been despatched!. I was left with the distinct impression my original order had been overlooked for whatever reason. The bins arrived 2 days later.
Both bins locked ; however once in the locked position the keys could not be taken out! The locks therefore are useless.
It was refreshing to deal with a company that cares what its customers think of it. We bought a bin - a rare purchase - the key was not attached. not only was one dispatched with an hour of notifiying the company but they even ring to apologise and speak with us. - great service. 'we even bought another one' Need a bin - use these guys.
Delivery arrived quite quickly but the product was damaged. Customer Services did respond quickly - although due to the fact that they have no replacement in stock in will be a few weeks before I receive it.