Reply from British Corner Shop
[REPLY]
- Reviews (1,338)
- Mr Carl East
- 1 Review
Great Opportunity and Service
Placed an order with the company and everything was received in a timely fashion. Was extremely delighted with the available products that I could order. Will certainly order from this company again!
- Katrina Griffiths
- 1 Review
Unbelievable service, impecable packing and speedy speedy delivery - what more could you want!
As I sit here at my desk in St Lucia contemplating an afternoon's work whilst munching a Cadbury's fudge bar, I am reflecting on the impeccable service that brought this delicious treat to me. It was the first time I have used British Corner Shop and I have found every aspect of their service to be excellent. There are a lot of things that are hard to get here in St Lucia which are available on your website making it a go to place for the little things that are a reminder of home. The other challenge out here is getting things delivered quickly and on this I can't fault the service, the order was here within 7 days. I am already spreading the word to other expats here on the island! Thank you for making my day today!
Reply from British Corner Shop
Thank you so much for the glowing review, we're very happy we can help you enjoy your favourite treats from home in St Lucia!
We'd also like to thank you for spreading the word to other expats on the island, it is very much appreciated!
Kind Regards
The BCS team
- Mr JINZI ZHENG
- 1 Review
Unacceptable
Waited for two weeks for adequate stock. And told some of them were out of stock after delivered two weeks after purchase. Where is rest of the postal cost then if some of them are never delivered.
Reply from British Corner Shop
We'd like to apologise for the problems you have experienced with your order. Over the last few weeks manufacturers have started to restrict the number of baby milk products that can be bought at any one time. This has meant that our own stock levels have been reduced. These restrictions came in very suddenly, which has unfortunately affected some customer’s orders.
In regards to the shipping cost, this has been altered to reflect the reduction in products that were sent to you.
The situation regarding baby milk is an unusual one, and we hope it will not stop you using our service again in the future.
Kind Regards
The BCS team
- Mr Anthony Evans
- 1 Review
half price delivery to Italy!!!
Wow it's even better now with the half price delivery charge, and it arrives when they say it will. Yes, I would fully recommend them to any expat living in Italy.
- Mr Michael Nixon
- 1 Review
Great to get UK products, shame some were damaged
Really appreciate being able to get some UK products, especially non-allergy washing items, but unforunately when I got home the delivery company had put the box of 28 bottles on its side despite lots of arrows showing which way round it should go. I haven't check all the bottles as yet, but at least 4 of them had leaked a little - not a complete disaster, but rather messy!
Reply from British Corner Shop
Many thanks for the review, and we're sorry to hear some of your bottles had leaked. A member of our customer services team will look into this for you and will be in contact shortly.
Kind Regards,
The BCS team
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- June Seymour
- Saint-Laurent-De-La-Salle, GB
- 1 Review
The easy way to have what foods you want
I refuse to give up on some of my favourite foods from home and your online shop is just about the easiest way I've found to get them. To be able to order what I want, when I want is just like being at home and popping down to the shops.
Thank you
- Mr Andrea Bellodi Ansaloni
- 1 Review
nice items, good packaging, fast shipping - very nice!
nice items, good packaging, fast shipping - very nice!
- Ms Elizabeth Scott
- 1 Review
Great shopping experience
I had a large order with the British Corner Shop. It was filled promptly, completely and shipped in a timely fashion. The products were packed really well and all were in good condition on arrival. I will use this company again and I would certainly recommend them.
Reply from British Corner Shop
Thank you for leaving such a positive review, and we're very pleased you're so happy with our service.
Your kind comments reagrding packing will be passed on to our warehouse team.
Kind Regards
The BCS team
- Mr Peter Bonsey
- 1 Review
This is a little bit of Pomgolia when I am far away.
It doesn't matter how old you are there are always little things that remind me of England. Often I wish I could....now I can, even down to the beer. (No pun intended.) The variety of products and brands is so wide that my twice a year stockpile is there when the urge hits.
BCS serves me well.
I love them.
Reply from British Corner Shop
Thank you for taking the time to leave a review, and we're very happy to be able to provide you with your favourite products from the UK.
We hope you enjoy your latest order!
Kind Regards
The BCS team
- Ms Deborah Smolinske
- 1 Review
Fair prices, fast shipping, great selection, best of Britain all in one place!
Britain is one of my favorite places to visit, and I've been there so many times I've nearly lost count. Every time I visit, I always fill my suitcases with my favorite British food items, and I always struggle to get it all home again. And I can never get the crisps and Tuc crackers home without ending up with bags of squished inedible crumbs. Now that I've discovered the British Corner Shop, I don't have to do that anymore. I can get all the crisps, flapjacks, sandwich spreads, and other fun items that I can't get here in the U.S., conveniently shipped right to my door in about a week. The best part is the flat-rate shipping. The boxes are huge and hold tons of goodies. And the crisps and crackers aren't ruined! I will be back again and again and again!
Reply from British Corner Shop
Thank you for your review and it's great to hear you're happy with our service!
We only recently changed the shipping tariff to the U.S to a flat rate of £29.99, so it is great for us to receive feedback from customers about this.
We hope you enjoy your British goodies!
Kind Regards
The BCS team
- Mr STEPHEN ROBINSON
- 1 Review
Excellent service & delivery.
Sensible to check prices because although most are more than reasonable a very few products can be overly expensive but I guess that can be said if any mail order company. The thing I especially liked about BCC is they listen to customers requests and will add individual products you might ask for very quickly indeed.
Packing was absolutely perfect with every individual item separately bubble wrapped and having seen how that is done, I now wouldn't even hesitate to order products in glass jars etc.
Delivery was reasonably priced and very prompt and overall, I'd say this company offer a VERY good service indeed. :)
Reply from British Corner Shop
Thank you very much for the kind review, it's great for us to get feedback from customers about the elements of our service which they find particularly useful.
Your positive comments regarding the packing of your order will be passed on to our warehouse team.
Kind Regards
The BCS team
- Mr John Stewart
- 1 Review
Prompt Service
This was my first purchase. Albeit a fairly simple order, everything arrived promptly and well packaged.
- Mr Lawrence Cullen
- 1 Review
British Corner Shop Your «:W:»*«:O:»*«:N:»*«:D:»*«:E:»*«:R:»*«:F:»*«:U:»*«:L:»
EXCELLENT wee place to shop for the back home "GOODIES"
Great prices ...Great selection...and best of all...Great shipping rate!
I received my order in 6 business days Niagara Falls Canada.
British Corner Shop in a word!
‹(•¿•)›((..P..))((..E..))((..R..))((..F..))((..E..))((..C..))((..T..))‹(•¿•)›
Larry
((THANKS !!))
Reply from British Corner Shop
Thank you for providing us with such a positive review. We're so pleased you're happy with our service and our shipping rate; we have recently re-structured our rate to the U.S and Canada so your feedback is gratefully received!
Kind Regards
The BCS team
- Mrs pauline dewey
- 1 Review
shop at british corner shop is brilliant
service at british corner shop is the best and most of all honest
Reply from British Corner Shop
Thank you for leaving such a kind review; your comments are very much appreciated!
Kind Regards
The BCS team
- Mrs Dou Shan
- 1 Review
Good
The milk powder tastes good.The speed of shipment is very quick.But the price is a little high.
- Ms Annri Namiki
- 1 Review
Simple, smooth, speedy, satisfying.
Great way to get a taste of home. So quick & easy! Wish shipping was a little cheaper as would like to order on a regular basis.
- D Dierickx
- 1 Review
Everything went fine, shipping abroad maybe a bit expensive.
Everything went fine, shipping abroad maybe a bit expensive.
Reply from British Corner Shop
Many thanks for your review and we're pleased you received your order with no problems.
We are constantly working on reducing both our shipping and product prices; for example, currently if you spend over £100 on products your shipping rate to Belgium reduces from £9.99 to £4.99 (for up to 30kgs).
We are continuing to work on providing our customers with the best possible value for money, so please keep an eye out for further improvements on price.
Kind Regards
The BCS team
- Ms xiaowen xu
- 1 Review
- Su Wiles on behalf of Tina Graham
- 2 Reviews
Good selection,speedy delivery & even better postage prices
I find the selection available very wide. Since they've reduced the postage costs to Greece I am more than ever tempted to place orders. As the Easter in Greece is in May this year I was able to get some real bargains for the kids over here! Keep up the good work.
Reply from British Corner Shop
Thank you for your positive comments regarding our service, it is very much appreciated.
We hope the kids enjoy their Easter treats!
Kind Regards
The BCS team
- Mr David Choy
- 1 Review
Just what i wanted
Was desparate for real bovril(with beef extract like it should have, not some mangy yeast substitute which they now sell in Australia) and this was the only place i could get it sent to me easily. Fast, efficient service (though admittedly my items havent arrived yet)
- Mrs Carmen Rezek
- 1 Review
Perfect
All thinks are perfect. Very quickly and nice,
thank you very much from Germany
- Miss victoria vettese
- 1 Review
Fantastic service
My daughter was so please to receive her food items in one peace it was a total surprise thank you E vettese
- Mrs sue Byrne
- 1 Review
great stuff
got the package that was packed really well ,no leaks or breaks to USA .Everything was within eat by dates and no mistakes made .Prices are good too
- Mr William Maclean
- 1 Review
I am really impressed
Easy to order and know what you are paying. The delivery was also great, a tracking system that updates you on where your order is, delivery home to your front door, excellent choice of food and drink to a reasonable price. It felt like Xmas day when the parcel arrived, have been missing my favourites from home for a long time.
Reply from British Corner Shop
Thank you for taking the time to provide us with your feedback, and we're very pleased to be able to supply you with your favourite foods from home.
We hope you enjoy your order!
Kind Regards
The BCS team
- Henk Corvers
- 's-Hertogenbosch, NL
- 3 Reviews
Excellent shop
Fast delivery to the Netherlands. All items well packed. Excellent shop.
- Dr Peter Brotherton
- 1 Review
This Corner shop could be next door.
Aways there when I need to replenish my store of sauces which don't seem to be available anywhere else in this country.
- Ms Marisa Rapacioli
- 1 Review
Wherever you are, British Corner Shop is just a clic away!
This time all the goods were okay, the boxes of Thorntons fresh and presentable. I would have liked to have ordered some "fresh goods" but I suppose the length of the journey is too long.
Is Parcel Force much quicker ? Asking this because it costs more.
Reply from British Corner Shop
Many thanks for your review; we are restricted to sending our chilled range to countries within a two day delivery time, and delivery to Italy takes longer than this no matter which courier you choose. However, we are currently performing further testing in this area, and hope that in the near future we will be able to make the range available to more European countries.
If you have any further questions please don't hesitate to contact our customer services team on +44 (0) 1454 228870 or email customerservices@britishcornershop.co.uk.
Kind Regards
The BCS team
- Patricia M Smith
- 2 Reviews
Jasper is a Happy doggy, now he has his favourite Bones
Have been trying for ages to find, my dogs favourite doggy bones, thanks to you all, he now has some. Tilly
- Mary Merlan
- 1 Review
Awful
I was drawn in by the idea of easily getting English products that I miss living here in Paris, also, I am gluten intolerant and so I got some gluten free bread and breadcakes (which are pretty impossible to track down here), paying the extraordinary postage costs for so little just to try it out.
I ordered a while ago, and have waited patiently. However, over the last week I have repeatedly been told by the courier service they would arrive at a certain time for them not to bother. I have waited in the house all day for two days now, and they expect me to wait again tomorrow. I have had to talk them out of leaving the parcel at random shops down my street while I've been at work before learning that they hadn't actually gone to my neighbourhood anyway. I have spoken with them calmly repeatedly while they denigrated me for being English among more general slurring and swearing. Just now, after waiting all day, the courier finally picked up the phone to tell me he was on his way, I call him back multiple times, he picks up 3 hours later and he tells me he finished work at 5 and will come tomorrow.
It has been a horrible experience, and should they not show up again tomorrow I will be requesting a full refund. Completely unacceptable.
Reply from British Corner Shop
Thank you for your review, and we're sorry to hear you're having problems with the delivery of your order.
We agree that the service you have received from your courier is completely unacceptable and we will be contacting them about this immediately.
A member of our customer services team will be in contact as soon as possible to give you an up-date on the whereabouts of your parcel.
In the meantime we'd like to apologise on their behalf for the inconvenience this has caused you.
Kind Regards
The BCS team
- Mr FENG HSIANG HUNG
- 1 Review
process time and delivery time, so slow.
slow, slow, delivery. taking 10 days still not received.even charge big on delivery. disappoint. compare to my other order from euro. normaly only taking 4 working days.
Reply from British Corner Shop
We're sorry to hear that your parcel has still not arrived. Within our shipping information we say that it can take between 7-12 working days for orders to be delivered outside of Europe; however from your tracking details we can see that your parcel has been held up at the international hub.
A member of our customer services will look into this for you today, and will be in contact shortly with an up-date for you.
Kind Regards
The BCS team
- Mrs Sandra Evans
- 1 Review
Fantastic speedy, no hassle, ordering and delivery.
I received my order within 2 weeks of ordering. Everything arrived and all items were delivered free of breakages.
I was not in when the parcels were delivered but the deliveryman left a note as to where they were and all I had to do was unpack and put away.
Very many thanks
- Mr Dmitriy Badika
- 1 Review
- Mr david finglas
- 1 Review
I would recommend this company to anyone
Hello i just wanted to thank you for my recent order considering i live in Dublin it arrived with in a couple of days and brilliantly packaged look forward to placing my next order.
Thanks
Dave
Reply from British Corner Shop
You're welcome, and we're happy to be of service!
Kind Regards
The BCS Team
- Mr david clark
- 1 Review
FANTASTIC VALUE
Hi there we found B.C.S as we live here in france, and still like our english TEA brown sauce and my son loves crumpets ect.
We found it was very good value for money and will surtanly use them again in the future.
- Mr A V
- 1 Review
I recieved exactly what I ordered
I got what I asked for can't say fairer than that especialy as I was having trouble obtaining the products from supermarkets.
- Mrs Nichola Throup
- 1 Review
The British Corner Shop isn't Tescos - it's better!
The nice warm feeling of knowing I can get British products whenever I desire, is thanks to you. You are truly appreciated. Highly professional and totally trust-worthy.
Reply from British Corner Shop
Thank you for the great review, it is fantastic to hear that our service is so appreciated.
We hope you enjoy your order!
Kind Regards
The BCS Team
- Mrs ROSALIND GIDDINGS
- 1 Review
Easy peasy with a tiny pimple.
BSC web page is fairly easy to navigate and paying is super easy. Fast and efficient delivery. No dents in the box and everything was packed well and safely. Shame about the slip-up in the order. Orange juice turned out to be Orang and Mango. Got an extra tin of beans though! :)
- Ms LORETTA LEMON
- 1 Review
real satisfaction
great bright website and so simple to use and efficient service
i definitely will use it again and recommend it
- Gemma Phillips
- 1 Review
Amazing selection, service, delivery - all 5 star
This was my first order with British Corner Shop. I ordered $150 worth of products plus delivery charge to the USA came to just under $200. The prices for goods are very good, the selection is outstanding. Delivery was super fast and when it arrived I was very impressed at how it was packaged. Everything was bubble wrapped (I had alot of jars) my bread had been placed in a box within the box so it wouldn't get crushed in transit. Every item had a long date on it as I was stocking up my cupboards with treats for when the home sickness kicks in as well as things I just can't get in the USA. One item was unavailable so they had replaced it with an extra item from my list so I was happy. Although I will not run out of things for a few months I am already starting a new cart with more things. Can't wait for my next delivery!!
- Mr John Redrupp
- 1 Review
Do what you promise in your advertising
Their telephone contact is very good. My initial call from me, placed an order, gave full delivery details, along with a credit card number .
They did send me details of the customer name they had given me etc. After that ............SILENCE:
The general advertising by the company specifically points out their rapid delivery. After 10 days without hearing from the company, I sent them a "where is my order " e-mail.
I received a rapid response, with the assurance the order would be expedited, but with no reason for the delay.
I responded with a longer, indignant e-mail, in which I acknowledged that I had received theirlast e-mail, but after a few days, had still not heared anything.
I then sent a longer e-mail demanding the reason for the delay.
This was responed to by a supervisor who apologised for the order delay due to the internal ordering system. this was the first proffesional answer I had received.
The ordered product arrived at my home 8 days later. Total time elapsed from my order placing until delivery about 3 weeks.
She did apologise for the delay and offered a 10% discount off my next order
Reply from British Corner Shop
We are extremely sorry about your order and how long it took to dispatch.
We have looked into this for you, and have found that it was due to an internal error on our part when processing the order. This subsequently resulted in your parcel being dispatched much later than expected. It is very unusual for this to happen and we hope it hasn't put you off ordering with us again. A member of customer service will be back in contact with you regarding this.
Regards
BCS Team
British Corner Shop Details
Excellent Customer Service
You can always contact us by phone or email, during office hours. Customer service is at the heart of what we do, and 7 out of 10 customers come back and order from us again.
Fully Tracked Delivery
We have embedded customer support with our courier, and you can track the progress of your order through your account page on the British Corner Shop website.
About the Company
British Corner Shop is the online supermarket for Expats. We deliver British food to your door anywhere in the world. Established since 1999, BCS has a long history of supplying British expatriates with their favourite food from home. Last year, British Corner Shop exported to 127 countries, and serves Expats, British Forces and Brits living and working abroad as well as anyone else who cannot get hold of British food locally where they are.
Visit British Corner Shop
Contact information
BS37 9XD Bristol
United Kingdom
Category
British Corner Shop is ranked 2 out of 17 in the category Categories Food & Beverage Supermarket
