British Dog reviews

British Dog reviews

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appalling

No goods came, no phone calls returned no e mails answered.
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DO NOT BUY FROM THIS COMPANY

Still waiting for a refund, response or communication back after 3 weeks. They are cowboys and will be reported to trading standards shortly. Phone lines are un manned and emails not responded to. Do not use.
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DO NOT USE THIS COMPANY!

I bought an electric collar. It arrived, I set it up and it did not work. The company will not respond to me to let me know what to I or give me any assistance. This was bought about 5 weeks ago now, I have emailed them at least once a week and had no response. Now I'm £90 out if pocket with a non functioning E collar at home. AVOID BUYING FROM THIS COMPANY AT ALL COSTS
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poor expereince not recommended

we were recommended to use this company by a friend and reviews of their products seemed good. we therefore made the mistake of ordering a training collar.

several weeks later no collar has arrived. the company do not respond to email, do not answer their phone and do not respond to phone messages. I have given up trying to contact them and am trying to get my money back via paypal.

I am writing this review as they emailed me asking for feedback!! I definitely would not recommend them.
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BEYOND A JOKE

This company is a disgrace. Same as everyone else, bought an item, money has been taken, no item. I have reported them to my bank and trading standards, along with as many links to other reviews site that all say te exact same thing. terrible company.
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DO NOT BUY FROM THIS COMPANY.

I ordered a collar on the 19,10,12.. On the 22,10,12. They took my money of £162 out of my bank . I had a email on the 12,11,12 inquiring if I had received my collar. I still haven't received it . All the phone calls I have made and emails sent have been ignored . I have just heard they have gone into liquidation .I am going to be looking further into getting my money back .I have just been on their site and seen they are still selling the same items at a reduced price .I would avoid them like the plague .They will just rob you .
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NO PRODUCT RECEIVED -DO NOT DEAL WITH THIS COMPANY

Really annoyed with British Dog. Bought a collar back in October and never received it - kept e-mailing/leaving messages . The order details said "pending shipment" 10 days ago, this changed to shipped - on the day I ordered it in October. I received a mail asking me if I was happy with my purchase. Since then, I've e-mailed constantly, left messages every day and no replies from them. Just glad its only £13.99

AVOID THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Absolutely terrible. Money gone and no product!

We bought an ecollar a month ago and still have not received it, despite the money being taken out of our account. There's no way of contacting them as the phones are 'busy' and there's no reply to numerous emails. Have raised a dispute with our bank now, hope to get the £130 back that way.
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liquidation pending avoid like the plague!!!!

A friend still has not received her collar and the company inner wolf is in the process of liquidation. 162 quid down no reply to email or phone message. Spread the word and don't buy from this company. Look under London gazette for liquidation article.
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Really impressed and LOVE the product!

I bought a control collar from British Dog a couple of years ago, because it was the only option left open to me to control my Border Collie. He was a rescue, and my second Collie, so I am used to the breed - but he is a nightmare of a dog, much as I love him! Despite training classes, agility classes, and the fact that I go out on walks armed with toys, balls to chase, treats, etc, he would only behave when he wanted to. If he saw a tractor, horse, car, bike, or anything else that might be fun to chase, he was off after it and it didn't matter what I did to try get him back. In the end, he was in danger of causing a serious accident, or injury to a horse/rider, and I was absolutely at the end of my tether with him. It was either buy one of these collars, or call Border Collie Rescue! I phoned British Dog, with some reservations, and had a really helpful chat with a lovely guy who told me exactly how to use the collar and what to expect from it. He assured me that if I had any problems, British Dog would be there for me to advise and assist. The product arrived extremely quickly. It is of exceptionally high quality and in two years of being used daily, and covered in mud, sand, sea water, river water, and all manner of other yucky and squelchy things that dogs like to paddle in on walks, it has continued to work perfectly (touch wood!). Just as British Dog said, I saw immediate results with the collar and my Collie is now beautifully behaved, attracting favourable comments from everyone we meet because he is such a Good Boy. I got a beautiful Springador pup four years ago. She is absolutely perfect and adorable, but likes hunting pheasants. I had a scare one day, when she was in 'pheasant hunting zone' and strayed too near a road. I lost a pup on the road years ago, and it brought the whole horror of it all straight back to me. So, I immediately ordered another collar for her and it has given me tremendous peace of mind. I haven't actually needed to use the control much, since my Springador is beautifully behaved anyway, but it is good to know it is there if I need it. I have been so impressed with British Dog, both with the service provided and the superb quality of their products. I don't think I could find better anywhere. Lots of dog-owning friends ask me about the collar and I have recommended it, and British Dog as a company, to a great many people. I would like to thank them for saving my Collie's life, and MY sanity!
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sent product back but no refund yet - no response to emails and cannot get through on phone.

I have brought 4 products over all that have been fine but on sending one item back un opened/not used has been impossible to get hold of them and get refund sorted.
seems like others have been having the same problem. otherwise company was fine and products we have brought have been fine.
until this last experience they would have had 5 stars from me - if i get a response soon i may review my rating?!
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Fenton!!!!!!!

Delivery & price for Sportdog collar fine. Rechargeable collar battery died after 2weeks. Response to my numerous attempts to contact BD by phone, email and through website. Guess?
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Do NOT buy form this company!!

I've still not received the ordered collor from this company, and they do not reply to my e-mails. I will ask the credit card company too raise a dispute.
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no collar after 3 weeks!!!! Dont use this company

Ordered a collar 3+ weeks ago, paid for 1st class delivery, still no collar, have rung them MANY times (5+) and left messages, plus em3 emails and still no reply. I am now contacting my credit card company to raise a dispute. My advice - pay a bit more and actually get the product you order, this company is a total shambles.
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Product not delivered...

After over a week the collar I ordered is still not delivered, so I tried ringing them... no answer... tried emailing... no reply... tried facebooking... no reply... tried the parent company "Inner Wolf"... all the same... Steer well clear of either company.

PS NOTE: the company is going into liquidation: http://www.london-gazette.co.uk/issues/60321/notices/1702392/recent=10;category=corp-insolvency-winding-up-creditors;subcategory=meetings-creditors
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Still no collar

I ordered a pet safe big dog collar 15 days ago still not arrived, I've tried calling just get an answer machine saying your operators are too busy to take my call and emails are unanswered!? What is goin on??..... They have now gone into liquidation but still taking orders. I've still not received my collar after a month and a half. And don't think there is any chance of getting my money bk!!! Steer clear £150 Down the drain!!!!
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led light

the light for the collar is nice and bright and i can see it very well in the dark. But it is very difficult to turn on and off, it is very very stiff. The other problem i have is the back kept coming off and in fact i lost it twice. I then had to tie it on with string which thank goodness i did as i have completely lost the back now. At £15 it was quite expensive and it should not have these problems and i should not have to of tied the light onto the dogs collar
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Excellent company to deal with.

We bought the Petsafe 350 collar after much soul searching and trying every other tip and supposed remedy for our Terrier, Lexi. She is a rescue dog and is so sweet and obedient in every way, except at returning to us when off the lead! Forget 1&1/2 hours away, 5 hours is her record! She hadn't disappeared, was "working" a wild patch of long grass, bushes and brambles about half a mile long, between a railway line and a canal. There was no way she was returning until she was ready. She knows no fear and when on a "hunt" has no idea in her head except chasing down her prey. Roads, railway lines, cattle grids thorn hedges she goes through them all with no regards for her personal safety.

We'd heard all the scare stories about stimulation collars and wouldn't touch them. However there was nothing else left, apart from a lifetime of walks on a lead. Cruelty itself for such a life loving dog. So we looked up the information on British Dog, checked out the reviews and so many sounded like Lexi so we went for it. Three days after placing my order the collar arrived as promised.

I WISH I'D SENT FOR IT EARLIER! What a fantastic pice of kit. We also got the training DVD, although it's American it is useful if starting from scratch with training yourself and the dog to use a stimulation collar.

I amended the training for Lexi because her obedience on the lead is faultless. I cut a length of rope to about 10 metres and clipped this onto her harness. She also wore her normal collar and the Petsafe one at the same time. I started recall training holding the rope and just followed the guidance on the DVD as to when to administer the stimulation. Honestly, within three doses of the stimulation, on the next to lowest setting, she got the idea she should come back. Within another two or three she responded to the audible warning sound only. After just 3 training sessions of 30-45 minutes she was coming back at only my command. Amazing results. Within the week I'd shortened the rope to 5 metres and let go of it, so it was trailing behind her. (Something to get hold of if she didn't return!) I needn't have bothered! By week three she was walking without a rope at all, responding to my call, or a dog whistle. I brought that in during week 2 and she picked it up straight away.

Now walks with her are great. She can run free, chase stuff, or sniff the hedges to her hearts content. the difference is she is under my control. I virtually never have to use the stimulation, only if she really gets the "red mist"! I only have to give an audible warning tone and she is instantly obedient. Infact for the last three weeks she wears the collar and the control stays in my pocket and the dog whistle or my voice is sufficient.

If you are a responsible dog owner and love your dog then there is no problem with these collars. It could be used to inflict severe pain on your dog, but then again so could your boot, a stick or just the lead. Don't be put off by the scaremongers. Most haven't used a collar and are repeating myths about "electricuting the dog".

If the difference is between the dog lying bleeding and dying at the side of the road or a tingling sensation for 1/200th of a second there is no contest, buy the collar from British Dog!
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Lurcher reformed

I am very happy with the "Petsafe 350". We have a 5yr old Lurcher called Sam (Whippet/ Bedlington Terrier cross) he fitted that profile of knowing his commands but choosing to ignore them if it does not suit him. In the past 2yrs since we inherited Sam from my daughter he has gone chasing off across fields in pursuit of rabbits or birds or anything that offers him sport totally ignoring our calls & dog whistles. We have been left waiting for up to one & half hours until he decides to return shame faced & exhausted. Who knows where he has been & what he has been up to in that time? As a result he was spending most of his walks on an extending lead while our Border Terrier, Amy, walked with us off her lead and showing off to Sam.

We reluctantly decided to give the Petsafe a go. Our reluctance was that we heard people say these collars are unkind on dogs and we feared it would make an already nervous Sam even worse.

We have had the collar for a week know and we are absolutely delighted and amazed with the results. After the first couple of times of training with him on a training lead we felt confident enough to let him off his lead on a proper walk. At the end of this first week Sam is a transformed character who enjoys his walks off the lead with Amy. He comes galloping back for treat or fuss when called. We find that 99% of the time we are just using the audible recall button.

He genuinely looks a happier more relaxed dog. I am sure he has a smile on his face. We are enjoying our walks with him as he has become a pleasure to take out rather than a nightmare.

Thanks for the Petsafe it certainly worked for us & Sam.

Phil Dewey
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Fast,efficient,service,

Stopped my head aches in a couple days!!!!!

British Dog Details

About this company

British Dog supply the UK's leading range of dog training equipment, types of electronic remote dog trainers, electric dog collars, invisible radio dog fences, electric radio dog fences or spray and static shock collars to stop dogs barking. From Petsafe, DT systems, Dog Trace and SportDog, we are not committed to just one brand allowing us to offer objective advice across the range.

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British Dog is ranked 88 out of 89 in the category

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