they refuse to do the necessary repairs insisting on doing things like flushing your system instead. This costs nearly £1,000. They said to me that if only one radiator was not working after the flush then I would not have to pay. This was a lie. They did the flush, none of the radiators worked. When I refused to pay they took me to court and sued me for the money Not only that they have registered it as a county court judgement which has affected my credit rating. Do not be fooled these people rip you off.
I have a Homecare contract with BG and recently I called them out as my heating was not operating correctly. Engineer came and said that the main pump impellers were blocked an dirty which was affecting its output. This resulted in the boiler never really shutting off whilst the radiators did not get beyond slightly warm. As a result and under the contract he fitted advised and fitted a new pump and in addition to this he fitted a magnetic filter which I paid for.
Some of the radiators in the house have been in place since 1988 and I suggested that the system might benefit from the eight old rads being replaced. He agreed and quoted for the work which I agreed with an arrangements were made to install a week or so later.
On the day of installation the engineer stated that new radiator valves had not been included in the quotation even though most had no caps and all were displaying signs of previous leakage and calcification. My assumption was that replacement of the rads included valves but in any event I would have expected him to at least offer the valve replacement in the main quote as a child could see that they were beyond repair and should not be married up to new rads.
On top of that the engineer that came to fit the new rads had no valves on the van. Furthermore he said that it would be inadvisable to fit the rads unless the system was entirely flushed clean first.
Needless to say but engineer departed without fitting the rads.
Three very long and tedious calls to BG Customer Services got me nowhere but I was visited that event by the area service manager. He agreed with me on the following points, the radiator valves were in very poor state, the engineer that fitted the pump and filter should have advised a system flush before fitting either as they will both now be clogged and will be causing the pump to vibrate loudly and heating to run cool. He said he would report back to me the next day.
Next day. Great news. They will include the valves in the original quote and charge me 450.00 for the system flush. Not so good news. I have been bumped back to January 2014.
Now I am left with cool rads, noisy new pump, clogged new pump, clogged new filter all of which will get worse by next year.
Appealed to their better nature but to no avail even though all this work is outside of the contract an payable.
Cancelled Homecare and will cancel BG as gas supplier. Local plumber coming this Saturday to complete the work at half the price.
I really don't know who teaches this company customer care tricks.
Update. I have just spoken to area service manager again. He says that BG engineers have a directive not to book system flushes at this time of year as it is specialist and time consuming whilst the winter demands are on them.
Understandable but this piece of info now turns my accusation of ineptitude to one of blatant dishonesty. The engineer knew full well that the system was clogged and still quoted for an immediate fit of new rads knowing that it would not be possible to perform a system flush. It follows that he also knew full well that my problems would return soon after fitting the rads. Shame on you BG
I have Homecare 200, which I pay around £28 a month for. In previous years they have been quite reliable (I have been with them around 7 or 8 years), but I recently received a letter asking me to book my annual boiler service. I have been busy for the last couple of weeks but made a point of booking it tonight. First I tried to book online. it said there were no appointments available in my area. I then tried phoning - the first option was an automated system, which I selected. After going through the system, again I was informed that there were no appointments available and that I was being transferred to an advisor, who told me (after asking if there were any parking restrictions outside my property and if there were any dogs on the property) that the first available appointment is Saturday 25th January (it is 27th November today) - I said that the service was rubbish and was told they provide a good service but are busy doing repairs this time of year. I said I wasn't interested in other customers and that I wanted what I paid for. I checked the time of the appointment and was told it will be between 8am & 1pm. I pointed out that they advertise 2-hour slots - he said 2 hour slots only apply to online bookings and only when available. I said that once my service was done I would being closing my account. I won't be dealing with this company again and will use a local engineer in future.
This is a letter I have just sent to BG which I think is self explantory:
I have a full Home Care agreement with you covering Central Heating, Home Electrical Cover and Plumbing and Drains cover. I paid nearly £750 for this last year, so I expect good service. To be fair, until last week that is what I got.
However your performance since then has been so staggeringly inept as to make me wonder whether you have contracted your services out to the same company who were supposed to provide the security at the Olympics. The only difference is I can’t ask the army to step in.
On Friday November 15th my Washing machine stopped working. I phoned up your help line and was informed that I was in luck – an engineer would be able to come out that afternoon. Excellent service I thought, so I came home from work and waited. And waited. Nobody turned up. I phoned up the next morning and was told an engineer would be able to get to us the following Wednesday. Note there was no apology for your ineptness, and no hint that I should be moved up the waiting list as my call out was more urgent as you had:
a) Not turned up when you said you would and
b) Not had the common decency to phone up and tell me you weren’t coming.
So last Wednesday (20th November) I took the morning off work and quite unbelievably a) and b) were repeated.
I phoned up to complain and was dealt with by Olivia ( I think) who was very apologetic and told me that I could expect an engineer to call on Friday morning. She also said she would mark the call as ‘Do Not Cancel’ ( This of course begs the question as to how they are normally classified - my money is on ‘Cancel if you want, why should we give a toss, we’ve got the suckers money’).
Well Friday morning arrived and I took my third ½ day off and sure enough a) and b) happened for a THIRD time. I have to say at least you are consistent. Perhaps Olivia needs a button saying ‘No, really, don’t Cancel this one as the customer is really going to be very angry indeed’.
So to recap, in one week, you have made 3 appointments to come to our assistance as per our agreement. On all 3 occasions you have failed to honour your part of this financial contract, and have massively compounded this negligence by not bothering to phone me. To my mind this is a clear case of breach of contract and I therefore would like to claim:
a) A full refund of my annual payment of £750.
b) Compensation for the 1 ½ days work I have had to take as annual leave
Please respond quickly as I intend to take you to the small claims court for breach of contract if I am not fully compensated.
My father in law died recently. Upon receipt of each bill as it has come in I have been contacting the relevant company to inform them of his death. Each company has responded in a timely and courteous manner. Not the case with British Gas. On the original call to the department laughingly called "Customer Services" I waited for 25 minutes to be answered only to be referred to another department with no apology and even expression of sympathy for the purpose of the call. I then dialled the number given to me for the Probate department and waited another 28 minutes for a response. This is not good service (given that I am making an attempt to give them money) and I count myself fortunate that I am not one of their customers nor would ever want to be.
I wish I knew this site before buying gadget insurance from British gas and by reading these all true views would never make this mistake . it is 2 weeks that we don't have washing machine and still waiting for British gas engineer to come back and fix it . Don't waste your money with this company . Customer care is rubbish and after waiting the whole day for engineer they won't come without even informing you . Service is not good and they have to come back again and again . Don't trust this company .
Joined British Gas Homecare and had a problem with my boiler in my flat. Had 7 appointments to my flat for a various BS engineers to fix a problem. Either the engineer didn't turn up for the numerous appointments or the engineer arrived at the wrong time, but didn't have the part and had to arrange another visit! Or he broke something else on his visit. My wife and I had to take days off work for this 'service'. We took so many days off from work sitting in the flat, waiting for an engineer to NOT turn up, that we weren't able to go on a holiday. Very unhappy - eventually I came to the end of my tether and cancelled the HomeCare. We never were able to get any refund on the service that we had experienced. After the nasty experience we got a local engineer to come around and fix the problem the next day - should have done this in the first place. A very expensive and unpleasant experience.
Don't believe the slick adverts and marketing. British Gas have the worst customer service in a company I have very come across. I will never use British Gas for anything again.
After dealing with a sudden death,somebody I cared about very much,it was understandable that i was emotional.I still dealt with cancelling services the next day after finding the deceased and kept my feelings to myself.Yet when British Gas answered. the man on the other end could not understand my English language as he himself was not english he kept asking me to repeat myself which was distressing.After explaining my reason for phoning,the man asked me many questions not really listening to me,he then refused to terminate the gas account until he could speak to the customer,for which I angrily told him,have you been listened to anything I have just said he is dead?Surely in this situation which many would find difficult to deal with,they should 1.have somebody that can calmly and caringly discuss this with you.2actually listen rather than have a robotic speech as we are human beings each with our individual story.I would never use B.Gas again,in fact I am many others changed supplier after this.
I booked an annual gas service, an email from them had 23rd Sept 13 wrong date. They sent me another email with 23rd Oct 13. They phoned me on 22nd Oct to inform me that the engineers are not available as they are on emergency call. I took time off work on both occasions and it was total waste of time. They cannot accommodate an appointment when I have a day off work.
My boiler service last year was awful as the engineer left the boiler pressure low and I had to call out another engineer to rectify the fault.
I have been with British gas for almost 35 years.
Had the full homecare cover and paid for visit within a certain time scale, they turned up very late and never even paid that part of my subscription back, the engineer was grumpy and left skid marks on my floor. They fitted a new part which failed after about 10 months, I had left by then and the new heating engineer said they had fitted a very cheap part, which he wouldn't have used. They also condemned a boiler of a friend of mine and told him he would need a new boiler, he got a second opinion and the new engineer repaired his boiler and said it was a repair easily made and that the boiler was OK otherwise. What a company, is all I can say.
We moved into our new home in June. We have called them every month since then asking them to send us bills. They say there is a glitch in their system and that it should be fixed soon. Meanwhile, we have no customer number, no idea how much they will charge us...and someday (who knows when?) we will get a large bill for over five months of "service". I baked an entire pumpkin pie while I was on hold waiting to speak to their representatives. I even made and rolled out the crust! We've contacted them over a half a dozen times and they keep sending bills "to the occupier" that threaten to have our meter taken with a warrant. We've tried setting up direct debit, we've asked them so many times for our bill. If a company can't send out bills and statements...then they must certainly be incompetent across the board. They sent us a letter telling us the prices were going up by over 10 percent...but they can't tell us how much we owe them? Shocking!
Your leg is a little sore, so you go to the doctor. He has a look, nods, and tells you that everything is fine. You go home, relieved. A few days later, he phones you and tells you that in fact, your leg needs to be operated on. There’s a problem with it that can’t be solved using medication. Shocked, you question the decision. Yes, he’s sure – you need an operation. You’re not convinced, but reluctantly you listen to the advice, and you head into surgery. A few days later he phones you again… it seems he’s made a mistake. Your leg was fine, and didn’t need to be operated on. He’s sorry, and to show just how sorry he is, he says that he’ll send you a cheque for a few pounds. He hopes that this will be satisfactory. Sounds unbelievable? Maybe, although this is how I was treated by British Gas. Luckily, it didn’t involve any body parts – it was only my boiler, and electrics.
In 2012, unfortunately, my boiler was “diagnosed” by British Gas as condemned, and after replacing it, British Gas let me know that their call centre had made a mistake. Interestingly enough, I’d just taken out an insurance policy with them, which included my boiler. Even more interestingly, my first service mentioned nothing about my boiler being condemned. In fact, it only found two issues, which were easily solvable, and for a significantly smaller amount of money. So what, I hear you ask. Well, after condemning my boiler (just after I took out insurance), they also condemned my electrics (covered in the same insurance policy). They condemned my electrics, after investigating a blown fuse, by telling my tenants that if they touched anything, they would be electrocuted. A nice message to deliver, when there are small children in the house. More interesting than all of that, is that a few weeks prior, I was living in the house, with a working boiler, and working electrics. No shocks, no electrocution, no lack of heating… all of it… working. Doesn’t it seem odd – they’ve just insured my boiler and electrics, and now they’re telling me to replace both, at my own cost of course. Seems awfully convenient from where I’m standing! Their excuse for the boiler – the plumber that replaced it should have known better, and should have gone against what British Gas had said. They’ve deftly avoided the electrics issue.
After a year of battling with British Gas, receiving little understanding, empathy, or in fact any sincere acceptance of responsibility on their part, I’ve exhausted negotiations. I am no longer able to discuss, on a reasonable level, how appalling their service is, how badly they treat customers, and how their actions have expensive consequences, which I have had to pay for. They have now reverted to illogical, absurd explanations and given that I’ve spent a year fighting with them, I have no energy left to try and decipher their condescending, patronizing, and arrogant posturing. I spent £1650 because of their mistake, and the original compensation offered was a meager £30. That’s what I’m worth to them. The phone calls I’ve made cost more than that. I’m now up to a whopping £180 after the year of explaining and fighting.
I can’t change the world, I’m not able to rally troops, and I clearly can’t get big business to see my side. That said though, I will be damned if I let British Gas push me around like my money isn’t worth anything, and like I don’t mean anything because I’m one of millions. My voice should still count! So, my plea to all other British Gas customers is this: if they have in any way cost you money that you shouldn’t have spent, speak up. Please. If this is a constant and consistent behavior, in spite of fines being issued, appalling customer service figures, and a general unease when people speak their name, we need to do something to shine a light. Maybe they won’t listen to me, but they might listen to 10 or 100 or 1000. We pay for them, so they should provide the service.
I used to be with this company for many years and then noticed my bills had doubled all of a sudden. I sat down with pen and paper and worked out my bills from my readings and found out they were ripping me off. I contacted their "customer support (haha) " dept only to be called a liar. I then switched suppliers am now my bills have halved each month and I have built up hundred of pounds of credit for the winter. Proof enough for me!!! They also get staff to post phoney reviews and compliments on here and on Facebook to try and make themselves look better!!!!
Please remember you can be tracked on other social network sites you idiots!
British gas! We are NOT stupid
Poor customer care, atrocious service ... has now taken 7 visits to fix a simple fault on a dishwasher, and I'm not even sure that they've fixed it now.
As for appointments out of the last 7 visits booked for an 8:00 - 13:00 only one of those has turned up before 12:40.
Engineer constantly on the phone and all have been rude bar one guy that had come from wales.
The service that they offer, even though I pay over £500 per year is extremely poor. They will spend the first 30 minutes debating on whether they will work on the appliance. The next 30 minutes telling you they have no stock parts for even the most basic fix and the next 30 minutes packing up ready to so to the next poor sap who's signed up for their appalling service.
If I could rate lower I would.
I live in Edinburgh and have a very old gas boiler the Engineers Paul Reed and Nick Fowler
there was a third but so sorry cant remember his name, have been excellent from start to finish well mannered, polite and extremely professional . From booking appointment for visit from Engineer at their call centre their Customer Care as far as I am concerned is
I won't bore you with the full details as it's a long and dull story.
I was with BG on a set monthly amount for my gas and moved home - transferring my service and also using them for electricity this time around too.
Before moving, I called to get the home move set in motion and give my meter readings - I was told that i was £150 in credit - great!
After the move, i received a final bill for the previous property - £390 so I called to query as I was told I was actually in credit?? The person I spoke to could not work out why i had been billed this as he too could see I should be in credit - he said he would query and call me back the next day BUT he never.
I waited a few more days then called them, waited 25 mins in queue and gave up - tried again 2 days later and gave up again (calling from mobile - really expensive).
A couple of days after this, I received a letter from a debt collection agency stating I had 7 days to pay THEM not British Gas. I tried to call BG again but too long-a wait so I emailed.
Had a call back from complaints dept who admitted that I was promised a call but this was not made. The bill was explained to me and the person i spoke to previously had got it wrong so I did owe the £390. I opted to pay this over a couple of payments as it was quite large. After admitting that I was not called and this lead to the debt collection, this was recalled (no apology though - made to feel he was doing ME the favour).
I couldn't make the first payment on this bill as it would take a few days to transfer back to them from debt agency but was promised a call back to arrange this once transferred back to them BUT again this was not done and once again it went back to the debt collection agency -because they failed to call me again.
Finally, I have been able to setup the payments to clear the bill. I have also moved both my gas and electricity to EDF in hope of better service.
We moved into a flat with meters that you had to use prepayment cards with. We were only used to paying for all of our bills by direct debit each month for convenience . We were able to change our meters over without charge by moving to British Gas. Gas meter was a bit of a problem because it is owned by another company, but Stephanie was brilliant in sorting everything out and calling me to update me on proceedings until finally it was all sorted and we are now paying both Gas and Electric by D/D which is a great relief as I am disabled and my husband would worry if we had to pay by these card things and ever run out etc.
Thanks Steph .. x
When I booked my annual boiler service in June the best date they could offer was 17th September which I had to settle for. I was impressed when I received a letter a week ago reminding me and then yesterday I even got a text reminder. Great service until today when I get a phonecall from them saying they are cancelling my appointed as they are too busy doing emergency jobs in my area. The best date available now is 11th November.....not good enough.
I'm glad I cancelled with british gas, they tried charging me excess on my washer door when I called them out. I have switched companies and now with the chilly warranty shop. I highly recommend if your having problems with appliance cover contact them. They will break it all down for you and give you a good quote
Homecare - booked engineer to look at washer/dryer - bearing gone in drum. Called Monday 9/9 - Earliest date was Friday 13/9 between 12 and 6pm. - OK that'll have to do then, so I took an afternoon off work. No engineer. Phoned CS at 5.30 who allegedly called the engineer and then apologised about being more emergency calls than usual. A phone call would have been nice to update me - BG took my contact number at time of booking. Honestly it's just plain and simple communication and customer service that BG fail miserably on time and time again in every area and reading the other reviews on here makes me think twice about giving my money to them. Watching the adverts touting BG as a premium brand 'looking after your world' - it's a joke
Kay Pep found this review useful
If u submit several readings for different dates..the charge you for both from THEIR last bill payment..not latest readings.
Utter frauds.. they also do not charge what you use at the rates they claimed...Used Coop which was slightly less per unit and my bill was Half the price of British gas..
Total con artists. Still trying to claim a bill I already paid off installments months ago.
Incompetent....lying scum. I want to give O stars but cant. NEVER USE THIS COMPANY EVER.
We moved to British Gas towards the end of 2012 with a sceptical opinion of the company and their prices. We have dual fuel (gas and electricity) and our bills have gone down quite a bit. We've found it easy to register for online billing and we submit our meter readings by text message. Recently they sent us a smart meter which hooks up to the electricity meter and tells us how much electricity we use at any time of the day and how much we are paying. It works....the kids are now switching the lights off, etc, in order to see the smiley face on the meter! This was a free service. Cannot recommend them highly enough and wanted to say so because it isn't often where I have come across such excellent customer service from an energy company before now.
Trying to tell them about an electric meter that has been damaged by a tenent who has by passed the meter. Been passed from one department to another to another to get an answere machine that does not even tell they are closed.
Spent several hrs and still have not got anyware. Would not trust this company with my washing let alone gas and electric
I am changing my review from 1 star to 3. It was a disappointing experience, but - with a little encouragement - BG made good their errors with a fair settlement. They agreed to recompense me according to their promise "the price we quote is the price you pay - guaranteed" Not everybody would.
Simon Carter found this review useful
Had a service and required a part which I was told would take a week - that was 7 weeks ago.
Having spoken to Br Gas for 1 hour today they have told me I now need another appointment to ensure we need that part before they order the part again, even though my paperwork (which they have a copy of) states the part number required.
Hopeless and incompetent and a waste of everyones time.
Simon Carter found this review useful
So, I'm not one to usually go overboard on the exclamation marks, but if one person alone decides not to go with British Gas, whether their Homecare and electrical appliance cover (as reviewed here) or otherwise, well....
So my house (which is rented to a lovely family) is (soon to be was) covered by British Gas Homecare 300 and kitchen Electrical Appliance cover for the Fridge freezer, washing machine and cooker.
The problem started when the new tenant moved in, stating that the fridge wasn't very cold near the top. Not a problem I said, here's the number for the BG cover, if you arrange a time for an engineer to call it will be easily sorted, at no cost to you.
Sounds straightforward! However...
First visit - the engineer calls, takes a brief look over the fridge, tells them to defrost the freezer (it didn't need defrosting) and states its all fixed, thanks. Leaves. Nope, it wasn't fixed, and the food that the tenants bought based on his diagnosis was promptly ruined. Fantastic.
Second visit - the engineer calls again, takes a look over the fridge and states that it needs turning down via the temp controls on the front. Again, states its fixed. Again, it is not fixed. Tenant again buys food, food is again ruined.
Third visit - the engineer at this point decides that it needs a new fan and orders part.
Fourth visit - engineer turns up to fit new fan, again says problem is fixed. Leaves. Problem is still not fixed and again my tenants food is ruined.
Fifth visit - the engineer finally diagnoses a gas leak in the fridge and writes it off, saying it needs to be replaced completely. This now leaves my tenants with no way of keeping any fresh or frozen food. Not ideal with a family and young daughter.
I ring British Gas to find out what the process is, turns out they will contribute 30% to the cost of a new Fridge Freezer but its via VOUCHERS and I have to use their supplier.
I call the product replacement team to be told the cost of an equivalent spec fridge freezer is £900 (having only paid £450 for original one I find this ludicrous). I tell them not a chance, they'll need to find me something within a lower price range.
I should mention that at this point, the current fridge freezer is within an alcove of certain dimensions, which would make things a little harder, but any standing fridge freezer will essentially fit as long as its not super tall.
They called me back later in the day to say they couldn't find a suitable fridge freezer due to the dimensions required but they have referred it to a technical team, which could take up to 5 days. Remember - my tenant still has no fridge freezer at this point...
I advise my tenants to purchase a temporary fridge freezer, which they do - this can be used as a spare in future when BG eventually pull their finger out.
I am still awaiting a call back from both the product replacement team and the customer relations team as I have opened an official complaint and expecting compensation in the very least for my tenants and more towards the cost of the replacement fridge freezer.
This has been going on for nearly six weeks now, and my tenants have been without a working fridge freezer for this long.
Once this whole matter is closed, I will be cancelling the cover as its absolutely, shockingly bad customer service.
- Tenanted house
- British Gas Homecare 300 and Kitchen appliance cover
- Pay approximately £45 a month for this
- Fridge Freezer both not keeping a low temperature
- Engineers fail to diagnose problem several times and advise tenants its fixed
- Tenants lose more than £300 of fresh and frozen food over the course of this whole debacle
- Fridge Freezer is finally diagnosed as having gas leak and written off
- BG product replacement is via vouchers and to 30% of the cost
- BG fail to find replacement product and refer to technical team
- Problem still unresolved after nearly six weeks and tenant has been without working fridge freezer for this time
So as you can see, its not worth it. Take and spend your money elsewhere - I would rate them zero stars if I could.
My Boiler was serviced on 26th March 2013 by a really good engineer from British gas. All of the valves on my radiators are faulty I cannot bleed the radiators so they need replacing I am covered for this with my Homecare policy for my heating. He ordered the valves . In July I contacted British gas to see where these are I received a reply with a complaint form even though I wasn't complaining. I heard nothing further from The depot at Stockport which is my local one, I emailed British gas again and haven't even had a response , are they just waiting for me to get fed up and not bother even though I am paying £21.23p every month for a service I am not receiving, I have pointed out to them that they are not keeping to there part of the contract but no response. I am now emailing firstname.lastname@example.org who has assured watchdog following there investigations into British Gas that he will deal personally with complaints about homecare service. I really hope that he will deal with this.
This company made millions of Profit this year! Guess how? By sending you false meter readings and estimates and they asking you to pay the bill, I paid numerous bills out of trust only to find out one day that all the bills were estimate and miles away from actual meter reading. my advise DO NOT USE THEM AND IF YOU DO ALWAYS READ YOUR METER, rubbish customer service refused any refund after stealing my money so before you use them check why regulator ofcom fined them for CHEATING there customers! COMPLETE FRAUD!
First of all it takes AGES to get through a customer care operator. I was trying to book my gas and electricity meters to be replaced, but by mystery only the gas has been booked. Very rude operators as well. Highly disappointed. I will change supplier as soon as possible.
British Gas has a dedicated team for executors, administrators when a customer dies. Having recently used it I was very pleased with the service, efficiency and empathy. This was in sharp contrast to the service from nPower
Laurence Lowne found this review useful
British Gas have relentlessly pursued me for a £29.99 Carbon Monoxide alarm that was paid for in full within 2 weeks of billing. Despite acknowledging that they had received payment they admitted a breakdown in their system, resulting in letters from their Solicitors & thinly veiled threats. Emails I sent were conveniently lost and promised replies never received. Customer Service staff were patronising, threatening & seemed to enjoy goading me. One, whose name I have recorded, even told me to send him a letter from my Doctor proving that the Solicitors' letters had caused me distress. The GOOD NEWS: I checked today and there is no penalty for cancelling my Homecare cover with them, which I have now done. I'm just hoping they don't mess this up.
I moved into a flat on a 6 month lease almost 2 years ago, immediately I set up a direct debit for just under £50 per month (I should stipulate it was a small 1 bedroom flat with a single occupant) which I was advised should be adequate. After the six months was up I phoned and gave them my final reading, cancelled the direct debit and confirmed with my letting agents the final readings (I also have the check in readings) I sat down with my bills, worked out how much I had payed versus how much I used and it transpired they owed me a few pounds, they can have it I thought, it's only a few quid. 2 months later I receive a letter demanding £250! Surely a mistake I thought as I cheerily punched it british gas' number, I gave them the serial number of my meter to be informed they had their information wrong and that the bill they had sent me was for the meter that went to the larger 2 bed flat upstairs and that I shouldn't worry, they may send me a couple more bills until they had sorted the problem out but I needn't worry as it would be sorted and I could ignore them. I'm still receiving letters to this day from debt collectors seeking this debt and saying that they are going to take me to court. I'm not the kind of person that's intimidated by such threats that I know will never transpire but it makes me furious that they can run a business in this kind of way and I wonder how many people pay up just because they're scared. It makes me sick. I pray one of these days they will actually back up these threats and take me to court because I can prove I don't owe them money and it will make them look extremely stupid.
I was sent a bill for my Gas because I changed supplier there is only two of us that live in the house, we had a bill for one months gas £800 I had to argue with them, then I had a threatening call from India telling me I have to pay the bill today or he was sending it to debt collectors very rude person that I could not understand. How dare they do this without sorting the problem with a wrong bill even wrong meter readings. I have paid the bill in full
I pay for my gas at £10 per week via standing order. I am a disabled pensioner in very poor health and suffering from depression. Because British Gas claims not to have the "facility" to have standing orders [despite telling me they receive my money], they keep harassing me by saying my bill is overdue, both online in an email and post as well! They also send me letters saying they have rescinded my payment plan? Then they send letters demanding payment in full, when I don't respond [as sick of phoning them to explain all the time], they ring me up. First thing they do is ask stupid questions, remember THEY called ME, so I get asked for my address, my date of birth and this is the stupidest of all, my home telephone number!!!!!!!!
I am fed up with them and once I have cleared my bill with them and am back in credit again [as I usually am] I am going to change suppliers, I will NOT be bullied, despite it making me ill. All they want is to put up my payments and be even more in credit so they can earn interest on MY money and then have more to give the share holders [well done Mrs Thatcher your crap legacy rolls on!!!]
I top up my gas with online topup from British gas , well I did , then I caught a new laptop and guess what my top up no longer worked. . Rang "help" line , spoke to the rudest woman who sighed heavily and spoke to me like I was a 3 year old , her solution downgrade my per installed software to IE9 32 bit only , to see if that works , when will you get your site working with uptodate browsers answer 2014 maybe, this is a billion filler ( French) company !!! Good news I switched to EDF , well don for pissing off yet another customer ,
I have reported broken down toilet but unfortunately has not fix yet took 4 weeks still i have to wait for part to deliver by supplier
British Gas - are they the rudest worst company in the world ? they must be close, They pray on the fears of the vulnerable, Treat there customers with suspicion and contempt, I would rather do business with Gazprom than these gangsters (BTW even the name is a misnoma - owned by French called British) - they are really up there with Casino Banks
This is already a few years old situation but I am still so much annoyed!!
Asked to pay the £60 or so we owed the following month they said no, no help, they did give us wrong account info so calculation were a bit of a mess for us that's why the debt. To cut the story short we then formally complained and then had a manager-call and £10 goodwill gesture because of their wrong info, too little too late since we did discover that if we barely used the gas we were charges too much (may sound convenient if you use a lot but we weren't!). Too bad!
We then paid balance and swathed to a different provider but British Gas continued to call us for several days with those so-hated recorded messages reminding us to pay what we had already paid!
No way that if you use little gas for whatever reason you are overcharged!!!
I hate this company with all this news of the profits they making and yet still putting bloody prices up and the manager director says we need to put prices up yeah right !!! to pay your bloody wages and the other cronnies . This is one greedy B******** of a company like all the rest and the poxy government cannot see it because they not in the real world . we looking after your world yous say more like other way round the customers are getting ripped off and they looking after your world . .
To reply as a company, please sign up here.