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10 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shocking Customer Service - I WILL NEVER BE A CUSTOMER OF THEIRS AGAIN

I joined British Gas (Online Saver tariff with Energy Smart) through their website and was pleased at how easy the process had been.

That was where any pleasure of dealing with British Gas stopped and the pain began.

A British Gas employee came to take my Economy 7 meter readings and managed to get the day and night figures mixed up. So, my monthly bill (variable direct debit) arrives and I am told that I owe £5,500 - not happy as I am sure you can imagine.

It took weeks of telephone calls and letters to get the issue resolved with no word of an apology from British Gas, who intact blamed me for their mistake.

To make matters worse, this issue kept reoccurring throughout my 12 month contract and in-fact only stopped after British Gas cancelled my account and created a new one.

The service from British Gas is terrible, the customer support staff are rude and they have no idea how to deal with customers. To top it all, British Gas shirk all responsibility for accurately calculating bills and leave it up to the customer to tell them whether they are getting it right.

I have since left British Gas and will NEVER EVER return.

BE WARNED - THEY ARE TRULY SHOCKING!!!!!!!!!!!!!!!!
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