Britishgas reviewed by

Birmingham, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor poor poor customer service.

British Gas have emailed me in November and December demanding payment for an incorrect bill generated by their customer services getting my meter readings wrong.

On two separate occasions I have spoke to someone who has stated they will sort the problem out and I have subsequently found out twice that it has not been resolved.

Some of the customer service representatives simply parrot their response, I had used the supply and simply did not pay enough. They would not consider that it is practically impossible for a couple to use 6000 units of electricity in the space of 1 month, nor consider using the previous occupants end reading to compare to my start reading.

This issue is still ongoing and their customer service team have failed to resolve the issue, causing a waste of my time and unnecessary stress. Avoid this company at all costs.
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