Britishgas reviewed by

Melbourne, US

3 Reviews

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Poor: Do not trust verbal assurances given over the phone

Two years ago I moved into a house that had British gas connected for both gas and elec. I wished to use my existing supplier from my old house so I rang them up to arrange for a change. I had already spoken to my existing supplier and filled in their paperwork and it was considered a formality once I had given last readings etc.

British Gas then contacted me and spun me a line that it would take several months to change which I considered outrageous but simply hardened my resolve to switch as soon as I could. When the time had elapsed I rang BG again and paid the balance up to my final meter reading for both gas and elec. The new utilities company then started charging me and I set up a direct debit.

Despite this I continued to receive bills from BG and I kept ringing them to say they were no longer the provider, and they kept on apologising and saying that it wouldnt happen again ... and then a few months later I would receive a reminder notice and I would go through the whole process again. Then one day I had a debt collector show up on my doorstep and frighten my pregnant wife. Once again I had to endure multiple phone calls and try and dig out documents that fortunately I had not thrown out to prove my case. It was only resolved when I moved out.
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