I am glad to see that British Gas have had a satisfied customer who has recommended them. Unfortunately, several encounters with British Gas over the last 2 decades years have proved less than easy and successful.
The first encounter was to fit a new kitchen (from British Gas) - the completion of which was such poor workmanship that we made several approaches to customer services. A letter from my husband to the Telegraph to protest about British Gas getting a 5* rating (yes - it was a while ago ... 1992/3) when they offered such poor service. The letter was printed and then of courses we were fixed. However - 20 years later, we were to discover not all was fixed....the indestructible corian work top was neither corian nor indestructible. We gave up and got a complete refurb on the kitchen instead of a retirment cruise.
The last encounter was their house assistance - having paid around £50 per month for emergency etc cover for the last 8-9 years. We had a ceiling leak. They had no workmen to send. After 5 hours of trying (and our 11 phone calls to see what progress), British Gas then said you will have to get a local tradesman to do the work. We did. Homesense. A real muck up and took weeks to get the money back which was, in the end, labelled a goodwill gesture. We had all the pipes checked a relaid - bang went the plans for an alternative for the cruise.
I am glad that one British company is making a profit, but certainly their customer services and trade credibility does not add up to "the best" for me. NB we had an independant checker come to test our gas fires, one was condemned as giving out too much CO2. This was annually reviewed under the British Gas contract, but it appeared not to have been done.
If British Gas wish to come back to us on this long term overview, they are welcome......but not by phone - many many times we spoke to different people who were going to sort things out and when we tried to get back to them, no one knew who they were.
Take care if using British Gas and TAKE NOTES of all said and done.
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