Having Homecare100 cover with an excess of 50.00 I was told this would be taken only if the repair was fixed.
When the engineer came out he filled the boiler becausse no water was in it (that should have been a give away to him) only for it all to disapear very quickly. bottom line was I had a pipe leak which did not come under homecare 100. The engineer could not repair and left. However british gas think because the engineer turned the water knob that results in a 50.00 charge, they took my money and 9 days later I'm still fighting to get it back. Ive repeatedly told them he did not fix the reapir, I have unlimited call outs, but they are not interested "!!!! DO NOT DEAL, THEY TAKE YOUR CARD DETAILS AND THEY DO USE THEM !! i was without water and heating for 6 days and overdrawn as well. Ive cancelled my monthly direct debit and will never ever use british gas for anything ever again. PLEASE PLEASE DO NOT USE THEM, THEY ARE VERY QUICK IN TAKING YOUR CARD DETAILS AND MONEY but very very poor in contacting you to discuss the issues - I wont give up until I get my money back, its THEFT by british gas
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