Britishgas reviewed by

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Take great care if Britsh Gas change your meters to 'smart meters' they don't stop the old readings!

If British Gas offer to change your meters to smart meters my advise would be - say NO.
I agreed to this on 21st September 2012, when I received an online bill on the 11th October I noticed they hadn't stopped the meter readings of the old meter, even though the engineer had left us with a copy of his paperwork with the old meter readings, instead it had gone round the clock to the new meter readings, resulting in VERY high bills, despite loads of phone calls and complaints they are unable to sort it out as their computer can't cope with this.They have tried, but that ended in them charging me at standard rate and not the websaver rate!
It is now in the hands of the Ombudsman, but they can not take up your complaint for the first 8 weeks, so if you ever have to phone British Gas start making notes of the names and dates you speak to them as all this has to be produced as evidance for the Ombudsman. They are the worst company I have ever had dealings with, some of their staff are downright rude and make things worse by blocking your online account so you can not print out your bills, and then send you emails telling you to view your latest bills on line and you can't. Hope the Ombudsman takes them to the cleaners!!
The most worrying thing is how many others have had their meters changed and not noticed the old meter reading haven't stopped, with the new meters starting at nil????
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