Britishgas reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Didnt properly fix the leak they were paid in advance for and recorded it as a different job

Instead of dismantling some parts in the boiler to replace the "O" ring properly, it seems a temporary fix of sealant was applied. At the same time the pcb was replaced in the Worcester 24i combi . This happened in January 2010. Last autumn the pcb failed again and tenant also pointed out that there was still a leak. When I complained to British Gas, it appears the engineer had recorded a non-existent leak in the blow-off as the job rather than the more complicated replacement of the O ring. I paid initially for the leak and accepted advice to replace the pcb, total £275.99. I feel particularly cheated about the leak and not impressed by how long the pcb lasted. I have no legal recourse because of the time scale but want to express my dissatisfaction here. The 2 stars is only because they offered to do the job again for £99
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