Britishgas reviewed by

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

British Gas robotic service

After dealing with a sudden death,somebody I cared about very much,it was understandable that i was emotional.I still dealt with cancelling services the next day after finding the deceased and kept my feelings to myself.Yet when British Gas answered. the man on the other end could not understand my English language as he himself was not english he kept asking me to repeat myself which was distressing.After explaining my reason for phoning,the man asked me many questions not really listening to me,he then refused to terminate the gas account until he could speak to the customer,for which I angrily told him,have you been listened to anything I have just said he is dead?Surely in this situation which many would find difficult to deal with,they should 1.have somebody that can calmly and caringly discuss this with you.2actually listen rather than have a robotic speech as we are human beings each with our individual story.I would never use B.Gas again,in fact I am many others changed supplier after this.
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