British Gas called me tody and yesterday, I havent been able to pay my full bill but paid £200 yesterday, still owe another £200. Yesterday they called, and again today. No manners, no please or thank you wanted to know why I couldnt pay my bill or if I could borrow money from friends to pay it!!!! I asked the woman calling if it was her company since she was so rude, she just said " call us tommorrow and let us know you've paid the bill" I said I wouldnt, " why" she asked, " because you're so rude, obviously never heard of those two words, please and thank you....they all need classes in how to treat customers
A month ago I wrote a blog about the classic nightmare I had suffered with British Gas since I first received an incorrect gas bill in September.
The problem revolves around the fact that, despite repeated requests, British Gas’s billing department kept failing to send me a correct bill. Everytime I called up about this I received an apology and was assured a correct bill was on the way.
However, while the billing department was repeatedly cocking up my bill, another department was sending me demands for £31.45!!!!
I’d been told I didn’t owe. These started as reminders, then became red letters, a threat of disconnection, notice of legal action and finally an ‘urgent’ notice that the company was getting a warrant to enter my parents home and disconnect the gas with the police potentially present.
Understandably, the threat of the heavies arriving to cut off my gas seriously worried me as my parents are quite old. British Gas were hounding me for £31.45, they admitted I didn’t owe, but everyone who had promised to sort this out had failed to do so.
Don't use this company they are a nightmare
Jennifer found this review useful
I booked an appointment for 12-6 on 14th Feb12. I had my elderly disabled mother wait in from 11 as I was at the hospital with my Grandad. I arrived home at 1pm and waited and waited. I called British Gas at 4pm to check the appointment, couldn't get through so tried the internet. The website confirmed the 12-6 appointment slot so I waited some more. I continued to ring until 5.55pm. The next morning at 9.30 the engineer showed up at my door and argued with me that the appointment was 8-10 on Wednesday! I was stunned at the attitude but decided it was easier than rescheduling to just let him in despite being disturbed from my sleep(shifts). When I checked online the website had changed my appointment time so I couldn't even argue. I have a letter confirming the original appointment thankfully. The complaints section of the website made it impossible to leave feedback. I still can't get through on the phone...
I moved out of my house in July last year, i then started getting bills at my new address for my old address. After weeks on the phone to british gas and endless calls about the bill being wrong and being told i had to pay it i contacted ComplaintsForYou, i found there details online and gave them a try, much to my suprise they managed to get British Gas to re look at my bill and get it reduced to the amount it should have been. Their number is 0800 2289 041 give them a try as they helped me out no end.
British Gas have emailed me in November and December demanding payment for an incorrect bill generated by their customer services getting my meter readings wrong.
On two separate occasions I have spoke to someone who has stated they will sort the problem out and I have subsequently found out twice that it has not been resolved.
Some of the customer service representatives simply parrot their response, I had used the supply and simply did not pay enough. They would not consider that it is practically impossible for a couple to use 6000 units of electricity in the space of 1 month, nor consider using the previous occupants end reading to compare to my start reading.
This issue is still ongoing and their customer service team have failed to resolve the issue, causing a waste of my time and unnecessary stress. Avoid this company at all costs.
I joined British Gas (Online Saver tariff with Energy Smart) through their website and was pleased at how easy the process had been.
That was where any pleasure of dealing with British Gas stopped and the pain began.
A British Gas employee came to take my Economy 7 meter readings and managed to get the day and night figures mixed up. So, my monthly bill (variable direct debit) arrives and I am told that I owe £5,500 - not happy as I am sure you can imagine.
It took weeks of telephone calls and letters to get the issue resolved with no word of an apology from British Gas, who intact blamed me for their mistake.
To make matters worse, this issue kept reoccurring throughout my 12 month contract and in-fact only stopped after British Gas cancelled my account and created a new one.
The service from British Gas is terrible, the customer support staff are rude and they have no idea how to deal with customers. To top it all, British Gas shirk all responsibility for accurately calculating bills and leave it up to the customer to tell them whether they are getting it right.
I have since left British Gas and will NEVER EVER return.
BE WARNED - THEY ARE TRULY SHOCKING!!!!!!!!!!!!!!!!
Jennifer found this review useful
I switched from npower to BG after they told me they could save me money on what were small bills. Result is never in debt with npower and just got a bill for £1300 from BG. They claim the bill is correct, took a meter reading and called back after 3 days to say we had used £87 pounds of electric even though we were not in the house for 12hrs a day.wont check the meter for faults and refusing to let me go back to Npower until bill is paid
I switched from Npower to British gas. What an absolute farce! I was told British gas would take care of everything. Nightmare from start to finish, needless to say thank god for the cooling off period, I'am now back with Npower. Customer service was shocking at best.
I was with British Gas for years for my electric & gas supply but found them to be a tad expensive, so I changed to EDF energy & had no debts outstanding with British gas. A few months after changing to EDF, British Gas sent me a bill for over a thousand quid!!! Shock horror, mixed with copious amounts of annoyance, I promptly got on the phone to their customer service department & low & behold I was transferred from pilar to post! No one seemed to want to deal with it but eventually I got someone there to sort it out.
I know someone who worked for British Gas & they found them to be great employers. Pity they dont look after there customers in the same way!
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