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York, GB

40 Reviews

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Fine until you return somthing

Good until you need to return something.
I returned a IP Camera that would drop off my Wifi after a few minutes. Hopeless.
Returned, but they'll only give me 90% back as they say that by opening the box I had taken ownership. First time I've seen Distance Selling Directive interpreted this way.
Never again.
    TrustScore 9.5 / 10
    1,776 Reviews

    Reply from

    Hello Andrew

    We are sorry you're upset with your order placed on April 12th.

    On April 21st, you raised a returns for a refund and you mentioned on your returns form the camera had the following issue.

    “Just not reliable enough. Fine on wired network, but only works for 20 minutes at a time on WiFi. No updates available from manufacturer yet”.

    The unit was tested and no fault was found. Because the camera was in ‘used’ condition and no longer in new condition, 90% refund was issued.

    With reference to distance selling regulations. All orders have been placed under your company and distance selling regulations only apply to consumers.

    We have offered you a complimentary remedy to the refund. But it would appear you’re still upset.

    Again, we apologise for any upset caused.

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