I tried, I really did to give them every benefit of the doubt, countless deadlines and extensions before resorting to posting bad reviews everywhere and reporting them to the Better Business Bureau and Attorney General's office. Even now, I would be satisfied if I either received my damaged equipment back with a refund OR the repaired units as promised.
Sigh! The Details: I researched firms to repair a 1 week old Samsung Galaxy S4 that had been dropped on the curb. I read reviews and at that time the rating of this company was pretty good. I contacted them and got a quote as well as a quote for replacing the battery in an iPhone3. We were advised delivery of repaired phones would be 5 – 6 days after receipt of the damaged phones and payment. Payment was made on August 20, 2013. Shipment of the phone was made on August 20, 2013 and received by them on August 22, 2013 (per signature) It is now 12 weeks after the transaction and we have not been given any status update even after repeated phone calls and email requests. I got exactly 2 emails in that time. One was to ask for the order number and tracking numbers which I provided that same day. And one that said they were checking on the status. That was about 6 weeks ago. Emails go unanswered as do voicemails. We lost $330, a Samsung Galaxy S4 requiring digitizer and LCD screen replacement and an iPhone3 needing a new battery.
I don't understand how some people can have such a good experience and almost half end up with this situation. Very discouraging.
They did a wonderful job of replacing the shattered screen on my Note 2. The only thing I would suggest is to extend the turnaround expectation. I would say 7-10 business days. If you send it back sooner you will wow the customer.
They said they had to fix my phone twice but in the end it came back fixed and working perfectly. They said it would take 4-5 business days but it actually took 16 business days (Oct 30 - Nov 21). The hardest part was that there was virtually no communication. I sent numerous messages, emails, and phone calls but only got one short generic response the whole time. In they end they got the job done though so I have to give them credit for living up to their word in that way.
I lowered my review to 2 stars because after a couple of days dust started to get under the glass. After a few weeks there is a fair amount of dust accumulated and it seems that it will just get worse and worse.
I sent in my Iphone5 which had a broken screen from a bad fall. I sent it to brokemycell.com and I had my like new again phone back in just 4 days. I was very happy with the repair. Hopefully I will not need to use them again :)
It's been 2 month afer i send my galaxy 2 for repair broken screen. When i received my phone, i found there is big air pocket in center of the phone. So I ask them fix it since they gaurenteed their job. After alomost one momth they send me prepaid label to send phone back to them. They promised fix it and send it right away. After that I have no way to contact them. It's been two month since this. If any one know that how can I get help to get my phone back. I don't mind take legal action.
I see a lot of negative reviews here so I want to share my experience to help support these guys. They are one of the top companies in this space, so I am sure they turn around a lot of volume every month. People who write reviews tend to be the ones that have bad experiences; I am sure they do a great job 99% of the time. I dropped my iPhone 5 and cracked the screen about a month ago. I researched online and locally, and decided to go with Brokemycell because they seemed like they are very experienced and also are very reasonably priced. I had my phone back within two weeks, and it looks great. Overall I am happy with their service and the quality of work and would recommend them to a friend.
My wife's phone looked like it had been through a tornado. The screen looked like a shattered windshield. Of course, she wants me to buy her a new phone. After researching, I discovered the price of a brand new phone is INSANE! No one can pay $500 for a new phone. So a friend recommended Brokemycell.com. I sent her phone in and after a short time, it came back in new condition! All for a fraction of the cost of a new phone! I can't say enough great things about brokemycell.com.
It has been 2 months since I sent them my phones. This company does not answer their phone and has either very limited or NO communication. They have scammed me out of my phone. Do not send your phone to this company. Read all the other one star comments.
I initially thought that Brokemycell would be an excellent fit for what I needed. My screen had broken on my Note 2 while traveling cross country. I could have used insurance to fix the phone for slightly more than the cost of Brokemycell, but I preferred to keep my phone as it was rooted and had a custom ROM etc. Besides, who wants a refurb? So anyway, I sent my phone off to Brokemycell and that was that. Weeks later I hadn't even received confirmation that they received my phone. After sending a few emails I finally received a reply about a week after my initial message (3 weeks after sending my phone). I was told that there was a delay in obtaining the needed parts for the repair. All in all it took just over a month to receive my phone. Here is where the fun begins...
My phone was returned to me with a massive air bubble in the middle of the screen. In addition to that you can see that the screen was not set properly as you can see the LED lights bleeding out from the corners of the phone. Also, there are small bits of dust and cardboard stuck under the screen. My camera (front facing) is covered in dust stuck under the glass.
After horrible communication and doing a piss poor repair job they expected me to return my phone to them to solve what they admitted was their sloppy work. Here is an excerpt from an email: "This is an air pocket that got in from the extreme heat. We should have kept it in the shop an additional day to cure the adhesive." ...Should have kept it in the shop for an additional day....thanks for that.
After offering to contact a local shop where I live after I refused to return my phone to them (Sorry I can't just give my phone up for another month or however long you take to fix your mistake) they dropped off the face of the earth and I've never heard from them again.
Do yourself a favor and find a local shop. You may pay more, but you will have reliable and accountable service. Brokemycell screens their reviews, so that is why you find only positive reviews on their site. I tried to post about my experience and it was not posted.
I have dropped my iPhone 5 many times since I first bought it. I used to have a screen protector both front and back along with a protective case, but eventually I took off my screen protectors as they kept peeling off over time. I even decided to trade in my nice hard shell phone case for a pretty fancy and thin type of case. My iPhone had fallen down a flight of stairs, down from my computer desk at home, and even thrown several times by my two year old daughter, but never actually broke. I considered myself very lucky. Sure my iPhone 5 had a few minor cuffs and scratches on the screen, but that was much better than having a broken phone screen or broken phone for that matter.
Then one day I left my phone on the kitchen counter as I sat my two year old down next to it and made her breakfast. That was a terrible idea considering she thought it would be funny to throw my phone across the room where it hit the floor at a bad angle and shattered my iPhone screen completely from the camera down.
I was so upset and could not believe that after all those incidents this is how my iPhone was injured.
I went straight to the Internet that day to purchase a replacement phone and realized that it was too expensive! Then I searched eBay and Amazon for a replacement screen and that was expensive as well. Plus, putting the screen together on my own would be a risk I did not want to take. After some more research, I came across BrokeMyCell.com and I was glad I did.
Their easy to use website, affordable prices, and great & reliable service allowed me to get my iPhone fixed without any hassle.
The repair procedure was simple, I just purchased the service from their website, and entered in my address and phone number. I was contacted back within an hour with instructions on how to ship my iPhone 5. I waited a few business days and then I received both an e-mail and call about how my repair had been a success and three days after that my iPhone 5 was back in my hands good as new! My cuffs and scratches were no longer there and my screen was perfectly replaced. It was as if Apple had sent me a replacement and it was half the cost!
I was very pleased with their service and if a mishap such as this ever happens with any of my devices again, Broke My Cell is where I’m going to go. I learned my lesson, keep those big protective cases on your phone at all times and use screen protectors!
I don't post reviews very often but I saw this page and see alot of supposed customers bashing BrokeMyCell.com and I wanted to let any real customers know that they fixed my iPhone 5 within a week and it came out as good as new. I searched and researched about 6 companies and decided to send it to BrokeMyCell because they do the most volume and they come up #1 in Google without paying for ads. I am sure if you do hundred of repairs each month on busted phones you are going to have some complainers but trust me these guys took good care of me. The price is right and the service was top. The best service I could have asked for!
I cracked the screen on my Iphone 5. I checked out Brokemycell, who could repair it cheaply. The real problem for me was that I was going away on holiday in a few days and was worried that they wouldn't be able to get it back to me in time. A few (very quick) email exchanges with Brokemycell and they promised me a very quick turnaround. From there, all I had to do was input my details on the website and send my phone away. Their service was immense, I got my phone back very quickly, with a shiny new screen and I could go away on holiday without the worry. I'm over the moon! Such a great team, such great service and at a great price!
If i could do negative stars i would! I sent my phone in May 20. It's August 1 today. I have not received it back. Who knows if I ever will. Do not make the same mistake as me to send in your phone just to save a couple bucks. Take it in to a store where you actually know where it is!!!!!
Many places seem to have a hard time repairing and fixing Samsung Galaxies and at a reasonable price. I have a Samsung Galaxy 3 and I spent a long time trying to find a place that would fix my cracked screen and without breaking the bank. My screen was cracked so bad, I couldn't see anything on the phone. I checked out brokemycell.com and they only charge $99 to do the repair. I'm in NYC and all I did was input my contact info and check out, sent in my phone and had my phone back in 3 days!!! My phone looks brand new! Thanks guys! I would highly recommend brokemycell.com.
I got my new iPhone 5 not too long ago but made big mistake of keeping it in my pocket when I was riding my bike. It went tumbling and complete WRECKED the front of my screen. I had just used my upgrade, and I didn’t have money to buy a new one out right, and didn’t want downgrade to a cheaper phone. I contacted BrokeMyCell.com and sent my phone to them to be replace, I have to send back completely fixed in under a week! Not bad at all, completely happy with their service. They saved me a ton of time and heartache!
I broke my IPhone 5 by dropping it on the ground. You can imagine my disgust because I had just gotten the phone. I found this company through a web search and decided to give it a try since they promised quick repair and delivery. I wasn't actually expecting to get the phone repaired and returned within a week so you can imagine how happy I was to get the phone in the time frame in which they specified. They answered my emails promptly when I had questions to ask, and my phone was repaired and delivered to me within the week. I haven't any problems with use of my IPhone 5. I am completely satisfied with this company, and will use them if I happen to need their services again. Job well done.