Received my jacket but trousers not arrived. Poor pricing policy. Bit like buying double glazing. When products are discounted by 50% one knows that the original pricing was over inflated to give the discount.
Great product but as I bought this as a Christmas gift for my husband, I was disappointed to see it arrive in a parcel with 'Brook Taverner' splashed across the side! Bang goes the surprise then!!!
Also I ordered it in my name but had to use my husbands bank card to pay. They took no notice and actually addressed it to him rather than me.
It's disappointing that such a prestigious company has such limited customer service
Ordering online was not possible because the discount code provided by BrTa did not work and the hemming service could not be accessed. Ordering by telephone resolved these matters and a very well made pair of Kelso pyjamas arrived soon afterwards. Inside leg was actually 29.5 inches and not the 36 inches offered. Fitted me perfectly, though so very pleased.
I have bought a few jackets and trousers before, but I really fancied a Harris Tweed jacket, having had to put my old one out after 20 years. I had been looking at several, but BTav had the absolutely perfect herringbone pattern for me and it is superb. With the promotion offer and my loyalty points it was cheaper than I could believe - but the quality is excellent. I love it already. I paid a (very little) extra for next day delivery to Edinburgh and it came at lunch time. Perfect.
Happy to recommend.
I ordered a Lindisfarne jacket, basing sizing on a Marks & Spencer suit I had that fitted well . The B-T jacket was slightly more generous in cut and so I re-ordered next size down. The quality of the jacket is very good and arguably better than an very similar one in Moon fabric sold by John Lewis which was at time of writing 40% more expensive. The customer service and delivery from B-T was excellent - fast and human pick on on phone, and delivery in two days. The only snag I hit was in returning the first jacket using the same B-T box it came in and their pre-paid Royal Mail return label - the box was 47cm deep and the Post Office Royal Mail limit was 46 cm, so they refused to take it ! ( arrgh) - Cut down box by 1cm ( !!!) and sent OK
Faultless service, quality goods,well priced and promptly delivered one cant ask for more. Tremendous range of clothing and available in full range of sizes. The easiest on line shopping I have experienced.
I bought Itwo Harris tweed jackets and they look great. I also bought a landisfarne jacket and it feels so light, every one at work has commented on the jackets looking so smart, which has been quite flatteringn. Great jackets and I will come back for more. Thoroughly satisfied
Ordered a gents waistcoat .. the 'Brook' staff took time to find out the exact measurements. As a result....a perfect fit. The garment is beautifully made from quality fabric in an appealing shade. I wouldn't hesitate to shop with Brook Taverner again.
I have ordered a number of items from Brook Taverner since I spotted them searching for a jacket for Henley in the summer. Since the jacket I have ordered Trousers, Shirts (formal) and a jumper. All have been excellent quality, good value & quickly delivered.
I will certainly continue to use them.
I ordered a new Harris Tweed Jacket . The quality and fit of the jacket is excellent. I ordered on a Sunday evening and the jacket was delivered on Wednesday. I got an email to tell me when to expect delivery. Everything was as described. A Ronseal Moment. The company did exactly what they said they would.
The gents tweed jacket I received is beautiful and most importantly my husband loved it.
A very efficient service and the goods arrived excellently packaged..
Thank you for making my husband's birthday special.
I ordered an Otley Blazer which I received very promptly. The blazer was of excellent quality as expected and was of the size I requested but when I tried it on I found that I needed a larger size.
I was very pleasantly surprised at how efficiently the returned blazer was replaced. I posted the blazer back on a Friday and received a replacement on the following Thursday.
I ordered on Friday shirts arrived Monday. Excellent quality at an extremely competative price. These shirts really are good value. I have never bought clothing of this quality at a better price. Nothing else to add other than why would I go anywhere else to buy shirts.
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If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.