Just bought a new motor home from Brownhills at Newark and got a great deal. Nothing was too much trouble for them from Gary Mangan, Sales Manager, Elliot Hunnam and John Reid, Sales Executives, right through to the Technicians in the Workshop. Even Swifts new Accounts Manager, Steve Tizard, put himself out for us. Will definitely deal with Brownhills again. We had heard some negative comments about Brownhills but you can only speak as you find and we feel confident that the staff will continue to look after us.
Shirley and Barry
when trying to purchase a motorhome I visited Brownhills at Newark several times. I need an Automatic as my wife has arthritus and as soon as we mentioned same they seemed to lose all interest and basically ignored us. having given up with Brownhills we eventually purchased an automatic RollerHome from a dealer in Leeds.
After a while we needed to get a service and habitation check..
and friends, who had always told us how poor the service dept was at Brownhills, told us that Brownhills had appointed a
new Service Manager and Staff and they hoped that there would be a marked improvement....unfortunately the online
quote page for Brownhills Service only works for vehicles purchased there and after much telephoning (does'nt anybody pick up a phone there ??) we eventually got hold of a young lady who was as much use as a 'chocolate teapot'
We telephoned Rollerteam who informed us that a number of their clients had poor experience with Brownhills and they would be more than happy to accept a Fiat Dealers stamp
in the Mechanical Warranty Book...and any Caravan/Motor Home Approved Workshop's stamp in the RollerTeam Warranty Book...so thats what we'll get.
I can't see me trading with Brownhills in the future.
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