BSM reviews

BSM reviews

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Bad customer service

I booked a lesson on the BSM website for a certain date but was very disappointed when after that date BSM had still not found me a driving instructor & did not even bother to contact me to inform me about the matter. After a week I call them to cancel the lesson as I found another driving school, and I was disappointed with there poor service & asked for a refund. But I was told I can not cancel my booking, because they still willing to offer me their service, but if still I want to cancel my booking the refund will be less administration chargers which was 50% percent of total amount I paid to them. I was furious and extremely disappointed with this so called big company. After a month I received cheque of my refund less so called administration charges. The service from BSM is very poor indeed.
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Poor customer service

I booked a lesson on the BSM website for a certain date but was very disappointed when after that date BSM had still not found me a driving instructor & did not even bother to contact me to inform me about the matter. I cancelled the lesson as I was disappointed with there poor service & asked for a refund I was told it would take seven working days for a full refund to be paid back in to my account, after seven day's I had still not received a refund I contacted BSM again to inform them about this when they assured me that a refund would be made right away only I was still waiting for a refund seven days after that. The service from BSM is very poor indeed.

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BSM Details

About this company

Driving Lessons and Driving Instructor Cources from BSM. Learn to drive with BSM and pass with confidence, book online today!

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Category

BSM is ranked 2 out of 2 in the category

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BSM is no. 2 in the category:Driving School

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