When my contract ran out I phoned BT and asked for a MAC code to leave and the sales person tried to make me a rubbish offer, he was coming out with a load of bull in the hope I would not know anything about BT. I challenged him as he clearly thought he could pull the wool over my eyes. He then just started auguring with me as I would not renew with them as he could not to a better deal. Kind of shocked about this approach because I'm the customer. I did not renew at this time and put the phone down. An hour later I got a text message from BT saying, Give us a call, we can beat that offer. I phoned them and they could not beat the offer I had but then they gave in and made it a little cheaper, so I stayed!! I regret this now!!! While I was on the phone with them, the deal done! they asked me if I wanted to add BT VISION, I said "NO, I am trying to save money, not add it!" He replied "fair enough" Then I got my contract, Not as we disgust , so I phoned BT and complained, she sorted it out and said "I see you ordered BT VISION as well!" GRRR I said "NO" told him, I NOT want it and this is FRAUD, I want to make a complaint about this to which she replied " ok, I will send you now, your updated contract and asked me for the sales mans name who I dealt with and someone will contact me regarding this! I gave his details, SHOCK HORROR GASP! I never received my updated contract, or an email regarding my complaint. I just left it as I checked my bill and she had corrected it, and I did not want anymore hassle! Everything was fine for a few months until now!! I pay 12 months line rental saver and I received my bill today and they have now charged me again for my line rental , so to date I have been charged twice for my line rental!! NEVER AGAIN!!!! BT very poor service !!
I want to warn you to avoid BT and any promises they make. I intended to leave BT for another subscriber. I told BT who transferred me to a manager who offered me a special package price to stay with BT. I gave them my bank details and found that they had taken the full price not the special price.W hile they were supposed to take the payments quarterly BT then started to take payments each month and wrongly took far more than they were supposed to and the broadband was slower than I can now achieve with another company. When BT caused a dispute through their shoddy unprofessional actions, they cut off my service and sent in the debt collectors even thoygh BT owed me monies. I spoke to several other people and found that they too had experienced the same from BT and like me would never go back to them.
I complained to the ombudsman who found BT guilty of several of my complaints, including thta BT had made false promises on their special package to me to keep my custom which they did not honour and that BT had taken more monies than they were supposed to and ordered BT to compensate me. However it took over a year of my life to sort it out and cost me far more in correspondence than I recovered. BT appear to be under bad and unprofessional management. They donnot deserve even one star but I have to give one or the review wikll not be posted.