When my contract ran out I phoned BT and asked for a MAC code to leave and the sales person tried to make me a rubbish offer, he was coming out with a load of bull in the hope I would not know anything about BT. I challenged him as he clearly thought he could pull the wool over my eyes. He then just started auguring with me as I would not renew with them as he could not to a better deal. Kind of shocked about this approach because I'm the customer. I did not renew at this time and put the phone down. An hour later I got a text message from BT saying, Give us a call, we can beat that offer. I phoned them and they could not beat the offer I had but then they gave in and made it a little cheaper, so I stayed!! I regret this now!!! While I was on the phone with them, the deal done! they asked me if I wanted to add BT VISION, I said "NO, I am trying to save money, not add it!" He replied "fair enough" Then I got my contract, Not as we disgust , so I phoned BT and complained, she sorted it out and said "I see you ordered BT VISION as well!" GRRR I said "NO" told him, I NOT want it and this is FRAUD, I want to make a complaint about this to which she replied " ok, I will send you now, your updated contract and asked me for the sales mans name who I dealt with and someone will contact me regarding this! I gave his details, SHOCK HORROR GASP! I never received my updated contract, or an email regarding my complaint. I just left it as I checked my bill and she had corrected it, and I did not want anymore hassle! Everything was fine for a few months until now!! I pay 12 months line rental saver and I received my bill today and they have now charged me again for my line rental , so to date I have been charged twice for my line rental!! NEVER AGAIN!!!! BT very poor service !!
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