BullGuard Online Backup reviews

BullGuard Online Backup reviews

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Poor Communication about Backup Service

Can I recommend Bullguard Online Backup as a service then the answer has to be "No". As a customer for some years and using the service to protect the data for a small company (8 PCs) we need a service we can rely on. Bullguard have decided to upgrade the service during Oct '12 without any warning to customers or any information on their Service Status page. The result is constantly failing backups and a service that I cannot rely on or trust and one that I have to supplement with local manual backups. They have now told me that this situation could last 30 days - a service that I am paying for which is not delivering and cannot be trusted to backup our latest data. Worst of all is the lack of communication before they went ahead and put customers data at risk.

Poor show Bullguard - am currently reviewing alternatives with a better Service Policy and will not be renewing.


and they took 8 months to reply to this!!!!!!
BullGuard

Reply from BullGuard

Dear Paul,


We are very sorry for the inconvenience you have experienced.

Please allow me to start by assuring you that no data was ever at risk. As I have explained on our forum, no users should have been affected by our maintenance work.

The cause for your issues could have been associated with that maintenance, but it could have been associated with a number of other possible causes as well.

BullGuard will always stand by the customer and we will always try to solve any issue or compensate our users for their lost subscription time, if indeed the issue is caused by us.

I will kindly ask you to contact our Support Team whenever you have any difficulties and we will do everything possible to solve any issues.


Kind regards,
Andreea-Luciana Ostache
Senior Support Technician
BullGuard
www.bullguard.com
support@bullguard.com
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One of the most important feature

I frequently use this feature and I am very satisfied. You can backup all kind of documents, everytime and everywhere you want. Love it!

BullGuard

Skilled and friendly assistance

Got a problem? Look no further! We take our responsibility to assist you seriously, and dedicate a lot of resources to giving you state-of-the-art online support.

24/7 Free Support

The BullGuard Support Team is ready to answer any and all of your internet security questions 24/7 by Live Chat or email.

30 Day Money-Back Guarantee

If you're not happy with our product, we will refund your money within 30 days of purchase. No questions asked.

Free Remote Assistance

The remote assistance is a feature designed to help you solve complex issues such as malware removal or BullGuard application issues by allowing Support operators to work directly on your computer. It is an invaluable tool that allows us to solve issues or perform complicated tasks efficiently and in a timely fashion.

About BullGuard Internet Security

BullGuard Internet Security is a complete internet security solution – it protects you and your computer from all online threats: identity theft, credit card fraud, hackers, viruses, spyware and many more.

Visit BullGuard Online Backup

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We live here: United Kingdom

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