BullionVault reviews

Would recommend despite small mishap

I live in the US and tried to deposit some money via check. Following the instructions on the website, I sent the check to a Bank of America lockbox. The first few times there were no issues. Then I had a check that was posted a few days after I mailed it, but my BV account was not credited. BullionVault told me they had received a copy of the check but not the money itself, which I don't really understand. When I contacted customer service they were polite but not very helpful, repeatedly saying they were working on the issue. But when I lodged a formal complaint a few weeks later, then the issue was beautifully resolved to my complete satisfaction on the same day. I wish it had happened faster but I definitely believe this company is committed to top-notch service and treating its customers fairly.

I have had no other problems with the service or website itself, which I have found to be easy to use and understand. I wish the commissions were a little lower but this is still the cheapest way to buy physical metals I've found, and they are upfront and honest about the fees. Would recommend the service to anyone, despite my hopefully unusual mishap with the deposit.

isabella, will you marry me?....

if you ever need assistance of any kind....be sure to talk personally with either Isabella or matt....they are both fabulous....

System easy to use.

Quick to set up. Good phone support. This based on first trade.

Very competent service/clear communication/ reassurance for the debutant

I am not particularly computer literate - therefore i had to proceed in a cautious manner - it being my first Buy through 'Bullionvault'. My hand was held throughout and overall I was very pleased with the process.

good value

bullion vault was easy to use and a good value

Great

Good service

Provide absolutely everything you need to make a great transaction

As a complete amateur at this stuff, Bullion Vault provided me with a whole heap of great up to date information which allowed me to make a proper informed choice.

Delighted with the overall experience and will definitely use again in the future

Excellent service, easy to use, works on all my devices :-)

Ive been using BV for about a year now and it's pretty good. Can't fault it to be honest. In fact, it feels much better to have my £££ stored here than being gambled away by some dodgy high-street bank. It does cost to transact though so you need to bear this in mind when buying or selling.

Appears to be the best of what's out there...

It may seem a little daunting at first to set up an account but Bullion Vault do walk you through it step by step with clearly written instructions, and with the help of a friendly customer service if you need them. Once you've set up your account and added funds to it, then it couldn't be easier to buy and sell. One tip is to allow a little time to get familiar with the site. On the point of security, I have always been given assurances by Bullion Vault that they do actually hold physical gold/silver in a vault on their customers' behalf, but taking personal physical possession seems somewhat prohibitive because of the cost, and this appears to be their deterrent for you doing so! I would have no hesitation in recommending Bullion Vault in the short term, but if things heated up with the banks I would still challenge whether I held physical gold or just a promise! Time will tell.

They're good...

I like them, nice GUI, all works ok

Very Easy to work with

Very easy to work with; makes selling and buying of commodities as time efficient as possible

My first ever gold trade went like clockwork.

Either I did something wrong or the system is foolproof. I feel I have plenty yet to learn about the BV system but as a starter I have been most impressed by the apparent ease in using the system and the excellent level of communication.

Excellent service with minimal costs.

This is something unique that has been created.
Great platform where you can actually trade real gold and silver. Everything is explained in great detail in the FAQ, even how to physically get the gold and silver that you own. Would recommend to anyone looking to invest in gold.

Amazing customer service which consistently exceeds my expectations!

I have been a BullionVault customer for a short while now and I've experienced not a single issue in this time. Once or twice, I've come up against one or two money transfer issues which have been my own doing. But on each occasion, BullionVault have resolved the issues immediately (thank you Robbie Nigg!) and therefore allowed me to get on with my task at hand of stockpiling gold and silver. BullionVault have impressed me more and more as time has gone by and I sleep easy at night knowing my wealth is being accumulated via their multiple location precious metal vaults. I wish I could feel as confident with our country's banks. To sum up BullionVault.... a fantastic company, incredible customer service, state of the art trading platform, competitive prices and hassle-free. The banks could certainly learn a trick or two from these guys!

A delighted customer,
UK

Dev Illuminz found this review useful

Инвестиции в Золото [серебро, платина, палладий] Россия

Инвестиции в Золото [серебро, платина, палладий]:
См. подробнее:
http://www.bullionvault.com/#opencoder

+ BullionVault это Интернет-сервис покупки-продажи золота и серебра, предоставляющий также услуги хранения.
+ Основан в 2005 году Полом Тустайном.
+ Является собственностью Galmarley Ltd, которая частично принадлежит лорду Ротшильду, семьи Ротшильдов..
+ Компания Galmarley Ltd зарегистрирована под номеров 4943684 в Лондоне, Великобритании.
+ Приобретённое золото может по желанию покупателя быть размещено в Лондоне, Нью-Йорке или Цюрихе.
+ В 2009 году BullionVault стала одним из призёров Королевской Премии за Инициативу (в категории инновации).
+ По состоянию на январь 2013 года, в хранилищах BullionVault находится более 32 тонн золота (свыше 1 млн. тройских унций) и 360 тонн серебра.

Клиенты BullionVault хранят своё золото в подконтрольных этой компании хранилищах, таким образом формируя легальное депонирование. Этим эта компания отличается от других работающих с золотом предприятий, оперирующих электронной золотой валютой.

BullionVault позволяет своим пользователям покупать и продавать золото по тем ценам, которые они устанавливают сами, создавая таким образом никогда не закрывающийся открытый и честный рынок. Для предотвращения отмывания денег компания заставляет новых пользователей представить документ, удостоверяющий личность и адрес проживания. И в отличие от провайдеров электронной золотой валюты, компания не позволяет проводить транзакции золота между пользователями кроме как путём купли-продажи на открытом рынке. Этим они отличаются от электронной золотой валюты, которая всё-таки в первую очередь электронная валюта. BullionVault подвергается ежедневному аудиту для подтверждения активов каждого клиента и занесение их в различные банковские списки.

Простой операционный интерфейс позволяет проводить куплю-продажу золота в реальном масштабе времени на Лондонской, Нью-Йоркской и Цюрихской биржах. Минимальный лот – 1 грамм золота (50 USD [на 6 марта 2013]). Зачисление средств осуществляется международным банковским переводом. Деятельность компании регулируется британским законодательством, что сводит возможность неприятных сюрпризов до минимума.

Geat service, wish I had started sooner.

I wish I had started buying sooner on BullionVault. Their customer service is excellent and very helpful. I would refer them to anyone.

Excellent customer service.

My recent decision to use BullionVault as opposed to a savings account is quite out of character for me and felt a bit scary to begin with. However, BullionVault's easy to use website and excellent advisors made the whole process straightforward.

Excellent service

Most professional company with really excellent service and best additional costs.

Good place to put some nest eggs in a separate basket from standard investments!

Used them since October 2010, very good and secure. You will find the whingers moaning about how difficult it is to setup the initial account but follow the details and you should be fine; bulliionvault procedures are there to maintain security for your investment.

Something they should improve is the default currency when logged in - it defaults to US DOLLARS (WHY it does not default to the currency of the linked bank account I fail to see!). This is a major issue as when you come to sell it will sell in Dollars and so leaving your bullionvault account with Dollars. NOT WHAT YOU WANT when your UK bank account is in UK Pounds. Yes you can change it to Pounds when selling but if you miss it then you are left with Dollars and the bank charges to transfer. So they lose a point here.

Consider when/if you change the bank account linked to the bullionvault account as they will charge you to change it and its a hassle. And they lose a point here too.

Exactly what you'd want from a gold broker

I've been looking around the market for some time. I wanted physical gold to protect my savings, no matter what happens in Athens and Brussels.

I was sure that I did not want to buy into ETFs, unallocated precious metal accounts or anything similar that could still be wiped out by tail risks becoming reality. Nor did I want to take actual custody of gold coins that can only be sold at a significant discount, and could be troublesome to get out through the borders. Nor did I want the offers of shady MLM companies trying to sell me "the right to own gold" at little-known banks for ridiculous premiums and inflexible, insurance-like plans.

Thankfully, Bullionvault is none of those.
It is a no-nonsense on-line market of precious metal for small-scale (but sophisticated) investors. I absolutely love it.
It has extremely low dealing and storage charges, a vast community of investors, many of them running automated trading bots fulfilling a marketmaking role (making for a super-liquid market for anything from single gram of gold to entire bars), global market prices with spreads created entirely by the traders themselves (thus possible to beat with clever dealing) and even so, generally far below 1%.
Also, the gold is physically yours, evidenced by a daily PUBLIC audit, so you're covered for the tail of tail risks.

I don't know of a better solution for holding gold as a private individual currently.

An excellent and efficient way to invest in gold and silver

I have been investing via bullionvault for years. Before I made my first investment I went to visit the company in London and had a nice meeting.
I have been a professional trader in commodities for over 20 years. I chose to invest in gold as a hedge against just about everything else and it has proven to be far better than cash or treasuries. I did not want a leveraged derivative or a bank certificate, neither is as safe as having the allocated bullion.
For a safe and unleveraged investment in precious that is easy to increase or convert to cash as required this is about as good as it gets. I wish I had started the company.

Excellent company and service

In every dealing I have had with the company, they have completely satisfied me and exceeded my expectations with their efficiency and professionalism. I would recommend their service to anyone.

so far ok

they are ok
transfer from halifax to bv takes minutes
i suspect they have automated system for deposits, which is nice, not like in goldmoney.com when you wait for days

did some withdrawal months ago, no problem, fast and good
fees per month range from 4 usd to 8 usd for each metal
overall they are ok

secure because they send sms (11 pence price) to phone of activities
and only deal with one main bank account address
so all ins and outs are fixed to main acc

thinking, since uk gov taxes silver 20% vat, is it not a bad idea to have silver in uk vaults?
have some, and worry about thieving uk gov

Bullion Vault

I have not been using this company for long and so have bought but not sold. I have found the process of depositing money trouble-free and quick. I have also found buying easy.

At a time when currencies are being devalued in Europe, the UK and the US it makes sense to have some money in gold - a commodity which can't be printed at the whim of politicians and/or central banks.

In this case, being able to store it within more than one jurisdiction is also a good thing.

Bullion Vault

I've been using this site for about 18months and it's a brilliant site to trade in precious metals. Because of the increase in gold over the past few years, I thought it would be a good idea to give it a go and try my hand at trading in gold. This site made it very easy to do and it gives you ‘real time’ updates so you always know where your investment is. The only down side is when you come to sell it can be a little bit expensive on the commission. But a really good site well worth using if you want to trade in gold or silver.

number 1 for gold

Bullion vault is by far the best of all the online sellers. Their website makes the experience of buying and selling gold straight forward with everything explained in easy to understand terms for the beginner to the most savey of traders.

much better than money in the bank!

Excellent Service

Excellent service for the layman to protect wealth as the Governor of the bank of England goes about debasing the currency!

Highly Recommended

I have been using the BullionVault service since 2008, when I was looking for a way to protect cash savings at a time when Stirling was falling in value quite steeply due to monetary intervention during the current financial crisis.

I think the service fills a very valuable market niche for investors and savers seeking to protect capital at this time of extraordinary credit contraction and default risk from over indebted Government and the highly leveraged financial services sector.

From a customer perspective I have found the experience of doing business with BullionVault to be problem free, highly convenient and inexpensive.

I particularly like:
- Account opening procedure was simple and reasonably quick
- Storage fees are lower than you would pay using an ETF vehicle and with BullionVault you have recourse to physical bullion, while they take care of storage hassles and insurance
- The ability to trade bullion when the markets are closed, so you don’t need to make time during your work day to place orders
- Transparency of the daily audit and the fact you can check the value of your holding without logging on
- Security features such as the text alerts sent to your mobile for any logons or transactions
- Availability of customer service representatives, you can get them on the line rather than just being diverted to a recorded message.
- The ability to store in different jurisdictions I think offers some additional insurance against political risk

It is worth mentioning that when you place buy or sell orders on BullionVault you are transacting on a live trading platform, so the transaction may not be instantaneous as you are making a bid at a certain price and it has to ‘fill’. It allows you to take a view on short term price movements and bid accordingly. I found this intuitive enough and even a little entertaining. Their Robots provide liquidity even in the aftermarket, so if you want to move quickly you can still get filled.

Excellent service

Hassle-free and secure way to buy and sell physical gold.

Good

Minimum charges & safe place to hold investments in Gold

Good Reliable Investment

Been using BullionVault since Sept 2009 as a convenient, highly transparent and cost effective way of building up a gold reserve to balance my investments. Excellent monitoring tools and technical articles readily available and fund transfer and purchase process for gold have all worked flawlessly. I would recommend this service to anyone interested in building up some savings in gold without the hassle and worry of physically handling it.

Excellent service

Brilliant company to deal with, only slight gripe is the inability to credit\debit account or trade over weekend

Changing of linked account is the only tedious procedure

On the whole dealing with BullionVault was a positive experience. The only issue I had was with respect to changing my linked account. Around 2009, my linked account was closed because of theft. However I forgot to update BullionVault on this. By the time I realized this I was no longer in the country of my linked account. The process to change the linked account became very Tedious as to be almost impossible. However in the end after a long time, I received some very good customer service and was able to change my linked account.

Easy and Secure

Very simple to use. Excellent security on the web site. Reasonable fees.

Weldon. Texas US

Have been with BV since 2010 and have not had any problems. However I am a small investor. The handling fee is more than reasonable. I am an investor not a trader so I am not aware of problems others my be experiencing.

I recommend Bullion Vault to anyone who wants to invest in gold or silver. Buying gold in this form rather than gold coins seems safer than storing coins at your local bank.

The Best Of Its Kind

Bullionvault is the best service of its kind with the lowest fees. I have had no problems with them. Orders are filled properly and when I need some cash, it is wired to my account promptly.

The things that I don't like about Bullionvault: First, it is not easy to fund an account. I would think that there should be an easier, cheaper way to send them money. Second, sometimes their gold prices are not accurate. I'm sure there is some technical reason for this, but it makes me hesitant to trade at certain times. Third, their website is somewhat confusing and by default, everything is priced in kilograms which is not how I am used to thinking about it as an American. Yes, there are tools to convert if you want, but it takes a while to do. I just think that there is room for improvement on their website.

Overall, the above are minor complaints and I still highly recommend Bullionvault as the best place to buy gold and silver if you do not need to take physical possession of it.

No Problem

I started with BV in 2008 when interest rates on all my investments virtually disappeared. I needed the safest place I could find for my assets and considered that gold's value over millenia was the best hedge against inflation that I was likely to discover. I have not been disappointed: the cost of gold then was just nudging the $1000/oz mark. By September last year it had gained 90%. Admittedly there has been some fall since then - but it is still a good return and it's likely to make up ground again in future. BV's charges are very reasonable, their customer service is second to none, and the website is beautifully designed and easy to navigate.

Gold Bullion - still a five star long term hedge against inflation!

Knowing that Gold is the only reliable long term hedge against inflation I used to dream of being able to own some but as a ordinary working person and for practical reasons, was not in the position to do so.
However, five years ago I was delighted to come across Bullion Vault.
Having found Bullion Vault to be trustworthy and user friendly, I decided to put any windfalls that came my way into gold and silver. The price of Gold is currently 98% higher than in October 2008 which equates to an average annual rise of around 19.6%.

Started in 2009 - No Problems with Good Customer Service

After the crash of 2008 I moved much of my funds into the metals market. I found BV in 2009 and have been very pleased with their ease of use and customer service. I like the fact that my gold is not a counter party to anyone's risk but my own. When I have needed customer service their response has been timely and helpful. When I have placed trades they have been executed with no surprises or hidden costs. Their website is very intuitive to use and is packed with all the information needed to make an informed decision. Their security seems to be excellent as well. I am pleased with their service and the fees are very reasonable.

Good

I have used Bullionvault for more than 3 years and it provides an excellent service. Strongly recommend