Burton reviews

Burton reviews

Low
4.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
10 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I would NOT recommend Burton

They have good discounts sometimes, the items are not bad, but they could not care less for the customers... Bad customer care...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Sent half a suit, didn't respond to emails then wouldn't refund after collecting!

I ordered a new black suit for an event a few days afterwards. It was delivered on time however only the blazer was delivered the trousers were missing. On inspection the blazer was had been mis-advertised as well, the collar was a "pleather" material and did not look nice at all. I also realised that although their website had accepted the promo code I had entered they had billed me without it applied.
I emailed Burton to ask why I had not received the trousers and whether I should expect a seperate delivery, I received no reply. A few days later I checked online and the quantity of the trousers had been changed to zero, I emailed again and mentioned this and still no reply. A few days later I lodged a dispute on PayPal (luckily I paid by PayPal!) and received an email within a few hours advising a collection for the blazer would take place the following day, a full refund would be processed and they were sorry I had not received an email regarding the trousers being cancelled however I should have. She said she was aware that the promo code had not worked and that was because the website does not accept multiple codes (one was free delivery, one was student discount) however it does state it is accepted but does not adjust the order total. She offered me free delivery on my next order.
The trousers were collected as promised but I then heard noting from them and no refund was initiated, I escalated my claim on PayPal and there was no reply. Eventually I got my money back from PayPal but this took weeks from when the issue originally would have been resolved.
I buy from Burton a lot in-store but after this experience I will never use them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Out of stock AGAIN

Everytime I order on this website, I get an email a few days later saying its out of stock. Then why doesn't it say this on the website like it does for every other company? If its not in stock don't advertise it! Not happy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

a friendly way to shop

my local burton store is a great shop to buy clothing the staff are very friendly always willing to help with a purchase or a refund i have never had any concerns what so ever in dealing with this company
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Suits from Burtons

I have recently purchased a suit from my local Burtons store, mainly due to the affordable price and the great customer service. I was initially only browsing, however they really went the extra mile for me, so I went ahead and purchased the suit the same day.

Burtons really do know how to look after customers, great prices and great value for money.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

shocking customer service. never buying from them again

I used to buy a lot of clothes from these guys. In october I made a very large online purchase. I kept some of the clothes but wanted to return the others. While they all came in one box, the free returns label only covered a certain amount of weight. So I was told to send them back over 2 parcels. One parcel got refunded fine. The second...well, after several months of waiting and chasing I kept getting told it had not arrived. I told them that I have proof of it being sent. They said once i send this over they will look into the issue and refund my money. Time passed and nothing.
After chasing again and checking the tracking number I found it had finally arrived. I called up and they told me they will refund my money. They never did. About 20 e-mails and several phone calls later I lost my cool. The e-mail showed the history of me providing all of the required tracking information yet every time some moron kept saying 'we need the tracking information before we can refund you the products'. At first i provided it over and over. But they kept asking for it even though it was in the previous e-mail which was included in the trail. All they had to do was scroll down. Pathetic. They just gave their standard reply and no one looked into it. I even called up and started demanding answers...and they did nothing. After about 4 months, I eventually started posting on facebook to get this public...only then did i get a phone call from them and this got sorted. interesting that while it was private they didn't give a shit. Never buying from them again. They will take your money but will try avoid giving it back!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Elendig service

De har mange fede ting og i forhold til priserne i Danmark er det en god side, men der er desværre lidt lang leveringstid, og så er det lidt irriterende at man skal betale for fragt, både for at få sin pakke, og for at sende den tilbage igen, hvis størrelsen ikke passer.
Jeg bestilte desværre noget der var for stort i størrelsen og måtte sende det tilbage igen. Her endte jeg med at betale for fragt begge veje, og halvdelen af det jeg sendte tilbage kunne de, på en eller anden måde, ikke finde, selvom det var i samme pakke.

IKKE en side jeg vil anbefale!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great company to deal with.

Everything always arrives in good time, any minor issues that arise are always dealt with quickly and efficiently.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Easy to use, Prompt Delivery

I've used this site a few times it's easy to surf and find items.

The one time I've needed to return items, I've phoned the local store who were happy to take the items back for an exchange.

No complaints from me.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very good company, never disappoints!

Burton is a very good retailer, both online and in-store. They have a very wide range of goods, and are always in stock in the most popular sizes. Delivery is always very fast and the communications to tell you when your order is going to be delivered is superb. Many thanks.

Burton Details

About this company

Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear

Visit Burton

Category

Burton is ranked 92 out of 97 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.