shocking customer service. never buying from them again

I used to buy a lot of clothes from these guys. In october I made a very large online purchase. I kept some of the clothes but wanted to return the others. While they all came in one box, the free returns label only covered a certain amount of weight. So I was told to send them back over 2 parcels. One parcel got refunded fine. The second...well, after several months of waiting and chasing I kept getting told it had not arrived. I told them that I have proof of it being sent. They said once i send this over they will look into the issue and refund my money. Time passed and nothing.
After chasing again and checking the tracking number I found it had finally arrived. I called up and they told me they will refund my money. They never did. About 20 e-mails and several phone calls later I lost my cool. The e-mail showed the history of me providing all of the required tracking information yet every time some moron kept saying 'we need the tracking information before we can refund you the products'. At first i provided it over and over. But they kept asking for it even though it was in the previous e-mail which was included in the trail. All they had to do was scroll down. Pathetic. They just gave their standard reply and no one looked into it. I even called up and started demanding answers...and they did nothing. After about 4 months, I eventually started posting on facebook to get this public...only then did i get a phone call from them and this got sorted. interesting that while it was private they didn't give a shit. Never buying from them again. They will take your money but will try avoid giving it back!

Nicolai Klit found this review useful

Elendig service

De har mange fede ting og i forhold til priserne i Danmark er det en god side, men der er desværre lidt lang leveringstid, og så er det lidt irriterende at man skal betale for fragt, både for at få sin pakke, og for at sende den tilbage igen, hvis størrelsen ikke passer.
Jeg bestilte desværre noget der var for stort i størrelsen og måtte sende det tilbage igen. Her endte jeg med at betale for fragt begge veje, og halvdelen af det jeg sendte tilbage kunne de, på en eller anden måde, ikke finde, selvom det var i samme pakke.

IKKE en side jeg vil anbefale!!

Great company to deal with.

Everything always arrives in good time, any minor issues that arise are always dealt with quickly and efficiently.

Easy to use, Prompt Delivery

I've used this site a few times it's easy to surf and find items.

The one time I've needed to return items, I've phoned the local store who were happy to take the items back for an exchange.

No complaints from me.

Very good company, never disappoints!

Burton is a very good retailer, both online and in-store. They have a very wide range of goods, and are always in stock in the most popular sizes. Delivery is always very fast and the communications to tell you when your order is going to be delivered is superb. Many thanks.