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trustpilot stars
trustpilot stars

Great Mother and Daughter Photo Shoot Experience

I just wanted to send some positive feedback for my experience of the Mother and Daughter Makeover Photo Shoot.

I bought this for my mother for Christmas and was given the details to book for my local provider which was Peter Frank Photography in Bowthorpe, Norwich. When I rang to book my appointment with them, I spoke to Lisa who was extremely friendly and helpful on the phone and immediately gave me the details that I would need for the shoot, booked a suitable appointment time and put all the information in the post (this arrived within 24 hours)..

Unfortunately when the appointment date arrived I was ill and unable to attend. Luckily I was able to give Lisa a couple of days notice and rang her to re-schedule. She was very sympathetic and had no problems re-arranging the date, and was equally happy to do it again when I had to ring to say I was still unwell and had to re-arrange it for a second time.

When we actually attended the Photo Shoot, Lisa was absolutely lovely, couldn't do enough to put us at our ease and was such a friendly person to talk to - made us feel very welcome and as though we'd known her for years. My mother is 80 and suffers with mild Alzheimer's Disease,so gets confused quite easily. When we went to the photo shoot, she wasn't having one of her better days and was feeling ill, but Lisa was so kind and helpful and friendly, that my mother really enjoyed the experience from start to finish and had a thoroughly lovely time. Lisa's make up/hairdresser was also extremely good and very friendly and the whole time we were there they just couldn't do enough for us.

The photo shoot itself was great fun - lots of laughing and some really good poses. Lisa is great a putting people at their ease and getting the best out of them. She was constantly coming up with ideas for the shoot; definitely nothing like telling us to sit and smile which can make pictures look so stiff and unnatural.

We have since been back to view the shots that she took and they are really good. We were thrilled with all of them, how natural they were, how interesting the shots were and how it clearly showed that everyone was having a good time while the photos were being taken. Lisa remembered us very well, made us once again feel comfortable when she showed us the photos that we had to choose from, and did NOT do any form of high powered sales to make us buy expensive prints that we didn't want. Having said that, she showed us all the packs and promotions that were available and we ordered several extra prints from her as they looked so good.

All in all it was a brilliant experience, great value for money, a wonderful Christmas present for my mother and one that we have photographs from to treasure. I really wanted to leave positive feedback for Lisa and Peter Frank Photography as they provided a brilliant service all round and we couldn't have asked for better. I would definitely recommend them and their work to anyone.

Once again, many thanks for a wonderful experience.

Lin Hornby
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