Reply from BuyHair.co.uk
[REPLY]
- Reviews (221)
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- Norma Murphy
- Liverpool, GB
- 1 Review
Great products, speedy delivery!
Very pleased with my purchase, the price and speed of delivery :) Recommended!
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- Sanna Perätalo
- Haukipudas, GB
- 1 Review
Always great service!
Everytime great, all orders as they should & so it was this time too! Great quality of products! Definately will order again. Sometimes the delivery takes time, but thats due to Royal Mail / International mail and nothing can be done to that fact.
- rferdi
- 4 Reviews
I probably won't be using them again
Delivery was within a week which is more or less what I expected, fortunately I wasn't in a rush. What I didn't like was that I never got any update on my order, that's something I really don't like whenever I shop online. 3 days since I ordered and I haven't received nor the item nor any email updating me on my order status. That means I have to either call them or email them to find out what's going on, I don't like to have to do that, and if I had an online business I'd make sure I keep my customers updated at all times.
Anyway the extensions I bought are of very poor quality unfortunately. They were in sale so I didn't expect them to be great, but they were much worse than expected. So I don't think I'll buy from then again.
- Marianne Sansum
- 2 Reviews
Excellent service, polite and effiecient
The hair (frindge) I ordered was originally the wrong colour, but its difficult to work out what colour when you can't see them...I rang the Company, they were very helpful, I then sent a cutting of my own hair, and returned the product..The correct one came very quickly and was a perficet match....love it Thanks
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- Sarah Reddin
- Dublin, GB
- 1 Review
Great quality, fast postage
I would buy off this site again. My order arrived about a week after I ordered and the hair is lovely and soft. The clips are all in working order, I have bought LOADS of clip in extensions in the past and I've noticed that usually some of the clips don't work. But these all work. I wish I ordered a extra pack though because my hair is quite thick and the extensions (5packs) are still too thin at the ends. But having said that I will buy again in future *****
- Jessica
- 1 Review
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- Kayleigh Christina
- Cambridge, GB
- 1 Review
Awful
Was very disappointed with my experience!
I ordered extensions, to then receive a phone call that they didn't have them in stock.
They told me they would send them out Tuesday when they received them and they would make sure they were with me by Thursday!
Thursday come and they hadn't arrived, later on I received an email to say they had been dispatched.
I rang up to complain, to then be told they had not been sent out and I would not receive them until Friday!
By the time I received them it was over a week later!
- Mrs. WENDY KEMPSON
- 3 Reviews
IT'S A LIFESAVER
What a fabulous site this is. You may well be the saviour of my wedding day hair in June.
Was wondering how on earth my 4 little bridesmaids and myself could be ready and at the venue by 11am. Then "Wham", inspiration. Get myself a bun hairpiece so i only have to do a pony tail and attach it.
The piece is absolutely perfect and incredibly it's a match to my own colour ( which means your colour guide looks just as it's shown on your site (very well done!!) The bun is beautiful with an interwoven plait that i can decorate with some pearl embelishment to continue the pearl & ivory theme. Bless you guys, I'm telling everyone. Your company rocks!!!
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- Eva Buchtrup Vester Christiansson
- Copenhagen, GB
- 1 Review
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- Amy Hall
- Swindon, GB
- 1 Review
FANTASTIC CUSTOMER SERVICE, EXCELLENT PRODUCTS
I don't know what is better, the extensive range of products BuyHair.co.uk offer or their amazing customer service!? My Prostyles hair came super quick and BuyHair will not be beaten on price! So affordable, quick delivery (with very reasonable postage and packaging) and a huge range of products. I will always return to BuyHair. Don't hesitate to call them if you have any questions or concerns, they are lovely and always willing to help. Thanks so much BuyHair. xxxx
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- Alice Brockway
- Manchester, GB
- 1 Review
Great! Will be using again.
I've been looking for a particular product, which is hard to find in the UK. Not only did BuyHair.co.uk have what I was looking for, they had it in more colours than anywhere else AND for a better price. The delivery was quick and the product was exactly as advertised. I will definitely be using the company again.
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- Joanna Vasey
- 1 Review
Great customer service!
I rang customer services as I needed help choosing the correct colour for my extensions and they were extremely helpful. Sadly I had to send the first ones back as the colour wasn't a match and again, Katrina went out of her way to try and find the best substitute. The second set is great, thank you so much! As for previous reviews saying that postage is slow, the website does state that some items require extra days for delivery so you just have to allow for that.
Reply from BuyHair.co.uk
Thank you so much for your wonderful feedback! I'm just pleased I was able to help you find some extensions that matched your hair colour. It was a pleasure to speak to you and I hope you won't hesitate to contact us if you need help choosing products in the future. I appreciate your comments about our delivery timescales as well :-)
Have a lovely Christmas!
Katrina
Customer Services
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- Guy Galea
- Rabat, GB
- 1 Review
Great service
I tend to buy lots of jumbo braids from BuyHair to use in various theater productions and have never been disappointed .even once when the parcel got lost in the post and i only received half the amount they were so good about it and managed to ship another order to me straight away . keep it up will keep on coming coming back.
Reply from BuyHair.co.uk
Thank you so much for your kind feedback. It's always a pleasure to help you and we really appreciate you coming back to shop with us every time.
Have a lovely Christmas and we hope to hear from you again soon.
Katrina
Customer Services
- Angela
- 1 Review
BEWARE - if buying colour rings from this sham of a company - owner not interested in helping customers!!!
Purchased a colour ring, was told by customer svs if i returned i could use the money towards a new purchase. When i was advised on how much i had to spend i noticed it was short - they take 10% off the ring price - even though you had to post back at your own expense etc! Its a disgrace and to top it off you then cant get your money back they only offer a credit on colour rings. I was then left was nearly £40 credit and in the end i didnt want anything as the colours on the ring didnt match my hair so NEVER again the company is a joke beware dont buy colour rings from them they take advantage of you not knowing this info - so less money and no refund on them! Its a disgrace!
- Lizzie
- 2 Reviews
AWSOME
What can I say love my ponytail looks amazing was a bit concerned about the colour match but it matches my hair exactly I have short hair but the minute I put my ponytail on I feel much more dressed up great price too will be ordering more different styles for my Christmas nights out Thankyou soooooooooo much hugs from lizzie x
Reply from BuyHair.co.uk
That's great news that your ponytail looks so fab! It certainly is a quick way to achieve a new look and I hope you feel lovely wearing your hairpieces on your Christmas nights out. If you need any advice on choosing a style, just give us a call.
Merry Christmas
Katrina
Customer Services
- Lealee
- 1 Review
A class all the way!
Easy to order site. Fast delivery and quality products! I am we'll pleased and will order again! I recommend Buyhair.co.uk!
Reply from BuyHair.co.uk
Thank you so much for your lovely feedback! It's great to hear you've been so happy with everything. We'll look forward to seeing you again in the future.
Kind Regards,
Katrina
Customer Services
- Mrs Hilary Casey
- 1 Review
Very efficient
Having ordered two hairpieces they were unfortunately not quite the right colour.
I have returned than and am awaiting delivery of the replacements which I am sure will be great
Reply from BuyHair.co.uk
Thank you for taking the time to give us your feedback. It can be very difficult trying to find the right colour. It does often take more than one try but if you ever want our advice, just email us a photo of your hair across and we would be happy to colour match you. Hope it's second time lucky for you!
Kind Regards,
Katrina
Customer Services
- ANGIE
- 1 Review
OK IF THEY GET YOUR ORDER RIGHT!!!
I HAVE PURCHASED A FEW ITEMS FROM THIS SITE, USUALLY TAKES NEARLY A WEEK TO RECEIVE THE ITEMS, ALSO WHEN YOU RECEIVE AN ITEM THAT THEY SENT IN ERROR THEY ASK YOU TO PAY POSTAGE TO RETURN IT AND WILL NOT SEND YOU THE CORRECT ITEM UNTIL THEY GET THE WRONG ITEM BACK.
WARNING - GIVE YOURSELF PLENTY OF TIME BEFORE ACTUALLY WANTING THE HAIR IN CASE THEY MESS UP!
- orlaith brown
- 1 Review
fast services
hello I just recently purchased hair from you and I received it very soon , excellent service .
Reply from BuyHair.co.uk
Thank you for your lovely feedback. I'm pleased you've had such a positive first experience and we hope to see you again soon.
Kind Regards,
Katrina
Customer Services
- Naomi Phelan
- 1 Review
Excellent service, excellent product - thank you
Five star all the way.
Reply from BuyHair.co.uk
I'm so pleased you've been delighted with our service and our products. We hope you continue to shop with us in the future.
Kind Regards,
Katrina
Customer Services
- Jennifer B
- 1 Review
Hair length availability
Although I've always been very happy with the product, frequently the most popular lengths are out of stock
Reply from BuyHair.co.uk
Thank you for your feedback. I'm so happy you like the quality of our hair and I'm sorry if we've run out of some of the lengths. We are expecting a delivery of over the next couple of weeks so hopefully you won't have this problem next time you order from us.
Kind Regards,
Katrina
Customer Services
- Unit Janet fitzpatrick
- 1 Review
Great service
Super fast service
Reply from BuyHair.co.uk
I'm really pleased you've been happy with our service and delivery time. I hope you will continue to shop with us in the future.
Kind Regards,
Katrina
Customer Services
- Ann
- 1 Review
Best human weft hair I have ever bought!
I have used wefts of human hair for many years to make my own hair look ‘thicker’ and have shopped around for the best deals. The AAA grade of 100% human hair from Buyhair.co is the best I have ever used – although not the cheapest, or most expensive, the quality is so good that it can be used many times (unlike some cheaper supposedly 100% human hair I have bought in the past). It can be ordered easily on-line or over the phone and only takes a couple of days to arrive. I will definitely continue to use their products.
Reply from BuyHair.co.uk
It's great to hear you've been so happy with our wefts. We constantly monitor the quality of our hair to make sure it is always of the highest standards and keep our prices as competitive as possible so it's rewarding to hear that our customers love our products as much as we do.
Kind Regards,
Katrina
Customer Services
- Odette
- 1 Review
Buy Hair are a fantastic service!
Having ordered the wrong colour Buy Hair helped me via email immediately and kept in touch and gave their opinions on what was the best colour to swop to. I highly recommend them!
Reply from BuyHair.co.uk
Thank you for taking the time to give us such lovely feedback. It was a pleasure to be of help and I hope you continue to shop with us in the future.
Kind Regards,
Katrina
Customer Services
- Ingska
- 1 Review
PERFECT!
Good communication, fast delivery. And ofcorse good products!
Reply from BuyHair.co.uk
Thank you for taking the time to leave feedback. It's nice to hear that you were pleased with the service, delivery and the products we have available. I hope you continue to shop with us in future.
Kind regards,
Tor
Customer Services
- P Turner
- 1 Review
Trustworthy and reliable.
Speedy service. Quality items. Will continue to buy happily and confidently from BuyHair.
Reply from BuyHair.co.uk
Thanks for your lovely feedback regarding our service and the quality of the products we sell. I'm glad you were able to find a great colour match for your hair from the easihair range and I can see that you have already placed another order. I hope you enjoy wearing your products and I look forward to your future orders.
Kind regards,
Tor
Customer Services.
- Jessica
- 1 Review
absolutely fabulous hair and service!
I would highly recommend this company to everyone. The service was great, the hair is high quality, and the order time was perfect. I order the halo hair extensions and they are amazing, I'll be definatley ordering from here again!! :D
Reply from BuyHair.co.uk
Thank you for taking the time to leave such positive feedback and recommending us! The Halo hair extensions are a very popular product and I'm glad you were happy with your purchase. I'm also pleased that you were happy with the order time and the service that we provided.
I look forward to your furture orders and please feel free to give us a call on 0191 521 3311 if you need any advice about what products would best fit your needs.
Kind regards,
Tor
Customer Services.
- Birna
- 1 Review
Everything in order and great wig.
Fast delivery, the wig is just like the picture and a feels really nice to wear. I had no problems, so overall it was a great service.
Reply from BuyHair.co.uk
I'm so pleased that you liked the Jon Renau China Doll wig that you ordered from us and you were happy with the speed of the delivery. Thank you for taking the time to leave us feedback.
I hope you continue to shop with us.
Kind regards,
Tor
Customer Services.
- S Ross
- 1 Review
Would recommend to anyone!
I have been using buyhair.co.uk to buy my extensions for over a year and they are great, fast delivery and great quality items.
Reply from BuyHair.co.uk
Thank you for taking the time to give us such a great review. It's lovely to hear you've been so happy with our hair and service over the last year. I hope you continue to shop with us in the future too.
Kind Regards,
Katrina
Customer Services
- jo cater
- 1 Review
excellent delivery 2nd time using company good quality
Easy website prices inline with other site fast reliable delivery
Reply from BuyHair.co.uk
Thank you for leaving feedback and giving us 5 stars. I'm happy you were pleased with the delivery service and the ease of our website to use. I look forward to your future orders.
Kind regards,
Tor
Customer services.
- Hazel I.
- 1 Review
The colour was wrong ,
The colour was far too gold and dark however I have sent a hair sample and hope for a good match. I am a hairdresser and thought I had chosen the correct shade. But the hair piece was lovely and easy to put on .
Reply from BuyHair.co.uk
I'm sorry that the colour didn't match your hair first off. It is difficult to get the colour right first time- it is a good idea to send a colour sample in so we can colour match you. I hope the next one is perfect for you.
Kind Regards,
Katrina
Customer Services
- Rachael Sherwen
- 1 Review
My life made so much easier
After discovering Buy Hair on the internet I've just received the easihair colour ring, so many beautiful hair colours to choose from. My fiends and I can't wait to order our ponytails which is going to make our lives so much easier.
The customer service department were brilliant as I didn't know which colour ring to order. The ring landed 2 days later.
The only downside is, which hair piece to order as there are so many to choose from!!
Reply from BuyHair.co.uk
I'm so pleased you've been happy with our service and the choice of colours in the Easihair range. The Easihair hair pieces are lovely and you're right, it's hard to narrow it down to just one! I hope you're happy with whichever one you go for.
Kind Regards,
Katrina
Customer Services
- Diane
- 1 Review
I love buy hair.co.uk
Brilliant products and the customer service is very helpfull, I ordered the wrong colour when I was ordering my extensions and I must say the staff where so helpful, thanks
Reply from BuyHair.co.uk
Thank you for your lovely feedback. I'm so pleased you've been happy with our service and it is very kind of you to take the time to tell us. I hope you continue to shop with us in the future.
Kind Regards,
Katrina
Customer Services
- Brittiany
- 1 Review
great quality hair except for the variance of bonds
I love the website. Super easy to use. I love the quality of hair, I just think you guys keep changing the formula or brand of keratin bonds you use on your pre-bonded extensions. Sometimes they're great, and others not so much. Also I wish you would restock your hair more often.
Reply from BuyHair.co.uk
Thank you for taking the time to give us your feedback. I'm pleased that you've been so happy with our website and the quality of our hair. We have recently changed manufacturers and the bonds on our hair are now Italian Keratin rather than Chinese Keratin, which is a little harder-wearing. We are now starting to get smaller, but more regular deliveries of hair so we shouldn't be out of stock in colours for so long now.
Kind Regards,
Katrina
Customer Services
- wizadora
- 1 Review
prompt
good company, quick delivery.
Reply from BuyHair.co.uk
Thank you for your great feedback. We look forward to you shopping with us again soon.
Kind Regards,
Katrina
Customer Services
- sureyya yildirimlar
- 1 Review
excellent hair and customer service
Fantastic hair
Reply from BuyHair.co.uk
Thank you for your lovely feedback. It's great to hear you've been so happy with our service and we look forward to speaking to you again soon.
Kind Regards,
Katrina
Customer Services
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- Marion Boswell
- Hayes, GB
- 1 Review
No more bad hair days
Great hairpiece I can just put my own hair up in a ponytail then clip on ponytail attachment, hair looks great!
Reply from BuyHair.co.uk
Thank you for your kind feedback. I'm so happy you are pleased with your ponytail. It certainly is a quick and easy way to achieve great hair! I hope you will continue to shop with us in the future.
Kind Regards,
Katrina
Customer Services
- P
- 1 Review
Nice hair but clips won't attached
The care quility was good but the Clip in hair comes without the clips! It's difficult to attach the hair to the clips?
Reply from BuyHair.co.uk
Thank you for taking the time to give us your feedback. I have checked your order with us and can see that it was for an American Dream weft rather than a clip-in set so this doesn't have clips on it as it is usually weaved in. However, we do have a large range of clip-in extensions and we'd be more than happy to give you advice and help you choose the right ones for you if you need to order them in the future.
Kind Regards,
Katrina
Customer Services
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- Christa Stephens
- London, GB
- 1 Review
amended to excellent!
Owner contacted me directly, lovely man. got it sorted. thanks!
Reply from BuyHair.co.uk
- Neetu
- 1 Review
Happiness
Prompt delivery
Reply from BuyHair.co.uk
I'm so pleased you've been happy with our service. We look forward to seeing you again soon.
Kind Regards,
Katrina
Customer Services
