BuyMobiles.net reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good price and delivery, but charger didn't work

The prices from BuyMobilePhones are very good and a friend had good service from them. The delivery service was also excellent. However, the charger that arrived with my Samsung S3 did not work. The lead was fine (I tested it with another charger). The phone charged using alternative charger. Clearly the supplied charger was faulty.

I phoned their help desk but was first asked if I was "plugging the charger in the correct hole". Once I'd clarified that I was (!) they said they would need me to send everything back, including the phone. It just wasn't worth the hassle of me sending back my new phone which was working fine, and which I'd loaded up with my personal information and apps, and to be without a phone for an unknown number of days. All for them to check the charger. I declined and said I'd buy myself a replacement charger as this would be cheaper than the postage I'd have to pay and much less hassle. Shame they couldn't have just asked me to send back the charger on its own for them to check and replace.
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