I ordered my phone and then changed my mind and sent it straight back i never even touched the box the guy from parcel force took it straight back, have spoke to your customer service team multiple times and went over this was told each time i would get a email when you received it back and that i would not be charged anything, you have now charged me by Direct Debit (04/04/13) for something i have never had and was assured i would not be charged for i only noticed the charge today (06/04/13) and due to my shifts at work cannot call your company until monday, when i call i sincerely hope this is sorted quickly and i get my money back that you have taken from my account otherwise i will be taking this further as you have had more than enough notice that i never received this product, considering you managed to deliver it in just over 24 hours i think its ridiculous that a month down the line you still claim to not have had this phone returned, i will be telling everyone that i know not to go anywhere near your website, expect a call monday morning.
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I can see by looking at your order that Sam advised you on Monday 18th March at 3.58pm to refuse delivery of the handset. The reason for this is that the handset had already been shipped on the Sunday 17th March at 6.27pm. The parcel was already out for delivery so we were unable to retrieve this handset back in time. By refusing delivery, parcel force are required to return the Handset in a timely manner however on this occasion they have failed on this and as a result you have been inconvenienced . For which I apologise for.