Buywise Domestics reviews

Buywise Domestics reviews

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Review by confirmed purchaser

Will buy again!!!

Described well,priced well,delivered on time and in perfect condition.This is how genuine trader should operate.Many thanks !!!
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Review by confirmed purchaser

Very helpful service

We bought a Bosch washing machine in June 2012 from Buywise. We ordered on Sat night and received a phone call to arrange delivery at 9am on Mon. They only had a display model left in the washing machine we had ordered and it was an end of line model so they ensured that we would be happy to receive this and reassured us that the machine had been checked over and was in perfect condition (it was). They were very helpful and went out of their way to arrange the delivery at a time to suit us on the day of delivery. Delivery and nstallation service was very good too, they had forgotten to call ahead as arranged but apologised for this. Nice to deal with a company that has a personal and helpful service.
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Review by confirmed purchaser

I wouldn't go anywhere else!

I can thoroughly recommend Buywise for their personal service, wide range and excellent pricing. It's so refreshing to deal with a Company with faces and to get reliable advice. Nothing was too much trouble.
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Review by confirmed purchaser

Super++++++++++++++++++++

Brilliant helpful staff , very fast delivery with great guys
Thank you very much
Highly raccomanded
Will buy again from them
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Review by confirmed purchaser

Great prices, great service and good advice

If you want white goods look no further than Buywise, I can't speak highly enough about them
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Review by confirmed purchaser

5 star treatment!!

Absolutely delighted with the customer service I received!!!
A pleasure to deal with on the phone, and the delivery guys went that extra mile.
No hesitation to recommend them to everyone!!!
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Review by confirmed purchaser

Prompt and efficient and at a great price !

Bought a Bosch dishwasher .The best price available . No long wait for delivery and everything arrived on time . Very helpful staff who dealt with phone query promptly. I would use them again .
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Review by confirmed purchaser

nice buy wise choice!

Really pleased with this purchase and the customer service was second to none! Thanks guys
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Review by confirmed purchaser

Very helpful

Ordered two large kitchen items and they phoned very quickly to explain one was not in stock and offered a replacement. I declined so delivered items separately and delivery men were extremely polite calling me before they arrived.
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Review by confirmed purchaser

Fast delivery, good communication and price

As above, everything went smoothly, no complaints, would definitely use again.
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Review by confirmed purchaser

A company with immaculate service

We ordered a Bosch freezer which was difficult to source.
We were told exactly when it was to arrive- which it did.
We missed a small dent on it - this was spotted by the delivery men- compensation from Bosch was sort on our behalf by Buywise and obtained in very short order. An excellent buying experience. In addition all our phone calls were answered by 'humans' who did what they said they were going to do. Brilliant!
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Review by confirmed purchaser

The cuprinol of shops - Buywise do exactly what they said they do

Very uneventful transaction - I turned up, I chose a fridge, paid a cracking price, went for a coffee, went home, then a man with a big yellow van turned up with my new fridge. Simple. You certainly dont get that at Dixons!

Well done chaps, would certainly recommend.
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Review by confirmed purchaser

Clever guys shop at Buywise

I bought a small wine cooler from Buywise. I am in the business of getting a good deal. No matter where I looked you cannot beat BUYWISE. This is a great product bought from a great company.I contacted the company who are in Banbury and the lady was really polite and helpful. Even the BUYWISE driver (the big fellow) was a top geezer. I love this company to bits
And no the CEO is not my Dad
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Failed to deliver

I chose to buy a dishwasher from Buywise based on their competitive prices and promises of speedy delivery and excellent customer service. Sadly, they failed to deliver.

Following the initial email confirmation of my order I had no further contact from Buywise. No emails, no telephone calls. I called them twice and each time was assured that my order was being processed and someone would be in touch to discuss delivery times; however, these turned out to be empty promises.

12 days after placing my order, and with no dishwasher in sight, I called them again to cancel my order. This time I spoke to Eric who was very apologetic and helpful - he arranged for a refund of my payment within a couple of hours of our conversation.

As someone who is keen to help independent companies I feel let down by this experience, especially given the glowing testimonials on the Buywise website. Sadly I have now taken my business to a high street name whose customer service can be relied upon.
Diesel found this review useful
Buywise of Banbury

Reply from Buywise of Banbury

Hi Scott,

Thanks for your review. We are sorry to hear that you weren't happy with the service you received. Prior to your order we did inform you that ourselves and our supplier Bosch didn't have stock of the particular Dishwasher you wanted. We would only normally contact the customer once the order is ready to dispatch.

This is not our normal service as you can see from our other customer reviews. We hope that you can give the independent companies another try soon.

Apologies once again for your experience with us.

Best Wishes.

Jolyon New
Director
Buywise Domestics Ltd
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Great service

Buywise had the best price for the specific Bosch Dishwasher i was after. Having called Buywise and and talked to Eric - he advised that it was not in stock but would be delivered to their depot a few days later. Dishwasher arrived on schedule the following week. I am very pleased with the service and would certainly recommend them.
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Excellent service!

Buywise offered the best prices for my chosen Bosch dishwasher and fridge, and after helpful advice from Eric, the appliances arrived on schedule, as arranged, the following week. In no time at all, Wayne had unloaded, unwrapped and installed both items, and couldn't have been more courteous and helpful. I'm delighted with both machines and fully recommend Buywise. I'll definitely use them again.
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Perfect Service

I was buying online on behalf of my elderly father. I was attracted to Buywise because of the good price they were offering on the freezer we wanted to buy, but got service that was simply beyond all expectation. Buywise gave a clear commitment to the delivery date and agreed to help him transfer his frozen food from his old freezer to the new one: at no extra cost. On the day all went according to plan and the delivery men even refused a tip for their extra trouble. I can't praise Buywise highly enough.
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Very quick, straight forward service!

I was a bit unsure about buying a washing machine online. As soon as i ordered it I was so glad that I had, the service I received from Buywise Domestics was very quick, straight forward and I was kept informed every step of the way.The last two washing machines I have had have been Zanussi's.They have been excellent which is why I wanted another one. I looked everywhere and this was by far the best deal online!

I will be highly recommending Buywise Domestics!!
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Excellent all round

Very good service from the lady on the phone, understood what I wanted and called back with a competitive price. Phoned to arrange delivery and delivered on time. Delivery guys were very careful bringing the unit in to the house, quite tricky, and very friendly guys. Wouldn't hesitate to recomend buywise to anyone.
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Poor service - Avoid

I bought a Miele dryer from Buywise online because they offered the model I wanted at a very competitive price and seemed to have good reviews regarding their service.

I spoke to their agent by phone who told me that the machine would be delivered in the morning (by 1pm) and that it would be fitted for me . I took the morning off however the machine had not been delivered by the promised time. I phoned them up to find out what was happening and they told me that it was likely to be delivered late afternoon. I had to take the rest day of the afternoon off to wait for the machine to arrive, When it did eventually arrive the driver did not know that it was supposed to be installed . However to be fair to him after phoning up the office he agreed to install the dryer for me. He and the actual Miele dryer (which is very good by the way) were the only positives in this transaction.

I spoke to one of Buywise's senior managers to express my frustration regarding the delay in delivering the machine and the disruption this had caused . He stated that their process had broken down in this instance and they occasionally struggled with deliveries outside of the Oxfordshire area. However as a matter of goodwill he would credit me with the delivery charge. 5 weeks later I have yet to receive the credit, even though I have spoken and written to them on several occasions chasing up the credit.

I will not be buying from Buywise again.
Buywise of Banbury

Reply from Buywise of Banbury

At the end of the day Mr Salib is absolutely right. We really dropped the ball on this order. We gave a delivery time & we missed it and the driver wasn't informed about the connection of the dryer that the customer required.

We had promised to refund the delivery charge and had believed this had been sent, not sure what happened but again Mr Salib was right, we thought the refund had gone but it hadn't. The refund has now been sent (I have confirmed this).

I can do nothing but apologise profusely for this chain of events. Not the usual service we expect to give at Buywise, we have tweaked one or two systems within Buywise and hope to never have this happen again.

Sorry Mr Salib, please try us again to see the improvements.

Warmest regards

Jo
Manager

Buywise of Banbury Details

About this company

We offer Delivery within the UK and some of the best prices you will find on the internet. In addition, our customer service and staff knowledge are second to none and we have an extensive showroom for you to browse.

Visit Buywise Domestics

Contact information

Call us on: 0800 5422793
We live here: 45 Parsons Street, Banbury
OX16 5NA Oxfordshire
United Kingdom

Category

Buywise Domestics is ranked 16 out of 49 in the category

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