On or about November 23rd 2011 I purchased from this establishment two beautiful dresses, intended as Christmas gifts.
Upon arrival I noticed that unfortunately the dresses were defected in so far as parts of the fine detailing appeared missing upon one of the dresses, and the zipper faulty upon the other.
Via the internal system, I contacted the company in this regard. Received a confirmation email wherein it was advised that my enquiry would be dealt with within three days.
Three days passed and I had heard absolutely nothing. A second, third and fourth application of the same followed thereafter, alas all went without reply.
Resultant of which, I addressed a written submission for the attention of director Mrs. Helena Wong, copies of which were mailed to the Middlesex store location, and the head office address provided.
Utterly embarrassed, and with a response from Cachet Kids noted by absence, I had no choice but to go ahead and give both the dresses as Christmas gifts as intended.
The dresses really are beautiful-it is a shame that the standard of customer service and or care simply does not match up!!
Must do better Cachet Kids!!
A firm is only as good as those who work within it- customer care really is key, and behaviour such as this is simply unacceptable.
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