Used for years, generally high quality product and staff service, let down recently at main branch but purchased from other branch that was polite and knowledgeable.
Calumet offer a wide selection of high quality / professional photo- and video hardware. Prices are usually fair, but typically in the hight end. We have not shopped for lowest price, but expected Calumet service to be a lot better – considering the price point.
What we have experienced is slow response ( mail and telephone ), frustratingly poor follow-up on back ordered items, order status and service orders.
We have also experienced Calumet charging our credit card – long before the products were shipped. Not acceptable!
The product portfolio is terrific – so we hope Calumet improve their service.
I ordered a Canon 5D MKII with kit lenses from Calumetphoto.co.uk. The item despite a very short supply was delivered promptly and safely. After some testing I found out that the product was factory defective (wrong shutter). The company helped to resolve the issues (I wanted to keep the camera) and provided really good customer care service and assistance.
To reply as a company, please sign up here.