Reply from Camera In The Post
[REPLY]
- Reviews (123)
- David Grant
- 1 Review
Very quickly received, very safely packaged
I'm always cautious of ordering from an unfamiliar website, but I went with this based upon other reviews. I was more than happy - the lens arrived very quickly and very securely packaged. Excellent!
- Tung P
- London, GB
- 1 Review
No hassle. Camera delivered within 4 days.
I didn't have a lot of trust at first on these guys but after spending a couple hours digging up their background along with looking up at positive reviews from people, I went ahead and made my purchase since they had Sage Pay and PayPal for security reasons. I am glad to say, one of my best purchase, ever.
I bought a 5D Mark III kit. Made the purchase payment on a Wednesday which processed smoothly through PayPal and Sage Pay and Confirmation details was emailed to me. Next day in the morning, email with Tracking was emailed to me about the camera PICKED UP, SENT OFF by delivery carrier and delivery facility all on Thursday. Camera delivered to me Monday which was 4 days total of wait time. Well packaged from that delivery journey.
I had to pay a customs charge of £15 but was reimbursed back after filing out the Customs Form in my account on Camera In The Post site. I just pop in all the paper details into the short form then had it submitted. This was done at midnight, under 30min later, I was already refunded back that £15 straight to my PayPal then into my card. What epic fantastic service is this!?
The 5D Mark III delivered to me wasn't a chip of the block fake or an old revision model of early 2012 or so, it was a fresh mint new latest revision of the body and lens along with everything it is supposed to come included with for 2013. Absolutely happy with my purchase! saved a lot of £££££££!!! One of my best purchase yet and this year.
Camera came from HK but wasn't worried with the fast speedy delivery and full tracking supplied, they used DHL as for my delivery carrier, Fedex is an option as stated in the checkout. Customer service was a breeze, emails are replied back very quick and helpful. I would certainly recommend.
PS of my delivery here:
http://img703.imageshack.us/img703/1860/96475300.jpg
- Ianr
- 1 Review
Quick and friendly service
Over the period of six months I've purchased two lenses from this company. Each time they have been quick to post the item and the delivery company they use keeps you updated.
I had problems using paypal but the guys were quick to keep me updated and help me through the process.
I 'd recomend this company to anyone.
- Chris
- 3 Reviews
Very quick delivery. Product as described.
Product arrived - I think from Far East - within the week. Works perfectly.
- Happy Customer
- 1 Review
Excellent communications and snappy delivery!
While there were some reservations against ordering a premium product from abroad, the staff guaranteed on time delivery and provided excellent pre-sales support. Keep it up!
- Reuben McDonald
- 1 Review
Very good price, quick delivery and just as I expected
I ordered a camera from camera in the post, I could pay by credit card which is great, lens arrived my office in London 36 hours later, all DHL tracked. All as expected and great service.
- Helena Thomas
- 1 Review
Great price great service
Thanks for a great service. I had ordered my lovely Canon 5diii body and couldn't wait for it to arrive. Unfortunately I missed delivery and phoned the shop late in a panic because I couldn't understand the message left by the call centre. The person who answered the phone was brilliant and explained what would happen and helped me contact the courier so I could receive the parcel next day. Absolutely great service at a brilliant price! The assistant, whoever he was, deserves to be recognised in the review because he was so helpful and out my mind at rest, as I had started to worry about where my camera could be. As I didn't phone him until gone six pm I didn't really expect a reply! The camera is exactly as stated and the price was much lower than elsewhere. So far I haven't found it listed cheaper. I would definitely recommend you to a friend, but would warn them about the possibility of missing the courier and having to deal with the call centre, who do not speak clear English. Otherwise I would have given 5 stars.
- WD
- 2 Reviews
Helpful customer advice and problem free
Quick and helpful in responding to my enquiry. Product delivered as expected. But note their delivery terms exclude BFPO addresses.
- Safdar Mansoor
- 1 Review
Great service
Can't complain about, the price, or the promptness of the delivery. Camera was ready to use straight out of the packaging!
- JONATHAN BOTTOMLEY
- 1 Review
did what they said they would do
Lens came within their expected time limit at a very good price on opening box just what I had ordered god service at a good price what else could you want
- Farrukh
- 1 Review
- M Potter
- 1 Review
Quick efficient service
Very speedy service. Amazing price. Will definitely be using them again.
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- Stephen Pook
- Eastbourne, GB
- 1 Review
Wow you will no believe this
I ordered my camera on Sunday and it came Tuesday ? Yes 2 days fantastic service very well done camera in the post
- Leo M
- 1 Review
Simple, straight forward and honest company to deal with.
The price quoted is the exact price you pay, and with these people being about £500 cheaper than anywhere else, for my 5D mark III, there was really no contest.
I did get charged an import duty of £16.80, which was easy to pay on the DHL website, but camera-in-the-post promptly refunded me this charge once I informed them.
I don't buy cameras of this price often, but if I did I'd have no hesitation using these guys again.
To sum it up in 3 words; buy with confidence.
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- Marcus Tunaley
- Bradford-on-Avon, GB
- 1 Review
Will definitely use them again!
I ordered a Panasonic DMC-LX7 on a Saturday, received an email on Minday to say it was only available in white (slight annoyance but at this price worth it). Camera came on Thursday via DHL. Easier to use than many British firms I've dealt with.
- Gareth
- 1 Review
Excellent Communications
Excellent Communications with them throughout the purchase of my camera came as they said it would took less time then they initially stated which i was very happy about. Thanks
- ron steadman
- 1 Review
A PLEASURE TO DEAL WITH
My initial enquiry (late on a Sunday evening) was dealt with in less than 15 minutes.
I placed an order on Monday morning and within a couple of days I had my camera.
It is a SONY RX100 and it arrived securely packaged and in good order.
I complement them on their service and would recommend "Camera in the Post" as a good supplier.
I have had many cameras in my time, and have not seen better photos coming out of a pocket camera, nor out of some cameras that do not fit in the pocket.
- richard george
- 2 Reviews
The slogan almost says it all, quickest camera in the post.
First rate service at a competitive price.
Loved the DHL delivery tracking from Hong Kong.
The packaging was brilliant too, no chance of the camera gear being damaged in transit.
A big ++ for you there.
You guys did so well I'll look to buy all my Canon digital kit first from Camera In The Post
Thank you
- mr john ferguson
- 3 Reviews
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- Peter Fynn
- London, GB
- 1 Review
Amazed
incedibly quick service, incredible deal on my camera, I couldn't even believe the deal so came on here to check them out, and wow.
Got the camera within two days of purchasing, Got texts keeping me up to date. well packaged for safety and quite simply the very best place to have purchased my camera.
would STRONGLY recommend to everyone.
- Paul
- 1 Review
Fantastic service. Delivery was fast.
Fantastic Service. I was slightly worried about the delivery since it was from Hong Kong, but took the risk since the reviews were good.
Update emails were given at each step of the order. They courier service they used was DHL. If you login to the DHL site you can get text message notification on each step which was great. I ordered the camera on Wednesday and got it on Friday the same day.
If anybody is worried about how long it takes I have included the delivery information from the DHL site.
Friday, March 22, 2013 Location Time
14 Delivered - Signed for by : XXXXX NORTH YORKSHIRE 09:54
13 With delivery courier LEEDS - UK 08:53
12 Arrived at Delivery Facility in LEEDS - UK LEEDS - UK 07:10
11 Departed Facility in EAST MIDLANDS - UK EAST MIDLANDS - UK 05:23
10 Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 04:44
9 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 04:18
Thursday, March 21, 2013 Location Time
8 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 17:17
7 Processed at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 07:01
6 Clearance processing complete at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 06:57
5 Arrived at Sort Facility LONDON-HEATHROW - UK LONDON-HEATHROW - UK 06:40
Wednesday, March 20, 2013 Location Time
4 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 22:45
3 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 22:16
2 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 21:05
1 Shipment picked up HONG KONG - HONG KONG 17:08
- Gazzajohn
- 1 Review
Superb Service!
Was a little sceptical when I first looked through their website as the product was shipped from Hong Kong. But after reading reviews I decided to take a chance as I would be saving £130 on a £300 camera. As soon as my order was placed, I received constant email communication regarding my order and DHL sent me text messages to keep me up to date on the delivery date and time. The camera arrived in about 3 working days and was delivered in the original packaging with English manuals. About 1 week after delivery, I received the import and customs charge (£29) from DHL. I called DHL and paid the amount and then completed the online claim form on the Camera In The Post website. Within about 30 minutes of making the claim, I received an email stating that my credit card had been reimbursed for the £29 customs charge.
Overall, this has been a great experience of online shopping and would recommend to anyone looking to get a camera or camera equipment.
- Tim Lawson
- 1 Review
Delivery said 5 - 8 days, received it the day after I placed my order
I ordered an olympus pancake lens for the bargain price of £149. When placing the order I was told delivery would be 5 - 8 days but received it the next day. Order was placed at 3pm on a Friday, received email at 6pm that it had been dispatched. Very pleased with the purchase and the fast delivery service. Would use again.
- Yvonne Dunn
- 1 Review
Very impressed!
I've never used this website before, so was a little reluctant and searched for reviews...they were all good, so I purchased a Kenko Exptension Tube Set. It was a good price, arrived within the specified time and was well packed. I would (and have) recommended this site to others.
- Michael Jones
- 1 Review
First Class can't fault the service in any way
I would throughly recommend Camera In The Post for anyone, the whole process and speed of delivery were second to none, and with a great price too. Many Thanks
- Ms gillian
- 5 Reviews
what great service
found this great site, with good prices for cameras, and the service is second to none.
Fast delivery, very pleased could not ask for more
- Gillian Clarke
- 1 Review
Fast and efficient.
I was delighted with the service from Camera in the post.
I ordered a Canon L range lens fairly late on a Monday afternoon and it arrived
Wednesday afternoon 48 hours later. It was very well packed and DHL provided
me with detailed information as to where my parcel was within their system.
I would certainly use this company again and have already recommended them.
- Gavin Everson
- 1 Review
- Mr Fussy
- 1 Review
Flawless customer service
Price matched the camera I was planning to purchase against the competition (before I placed my order) and included a free 8Gb SDHC card due to delays in delivery because of Chinese New Year. Customer service is best in class and UK vendors should learn a thing or two from CITP. Highly recommended.
- Mark Wombwell
- 1 Review
Easy, no problems
I just placed the order, 4 days later I received the goods, and at a great price. Perfect.
- James Swindells
- 1 Review
Arrived from Hong Kong in 3 days!
Having read a few positive reviews about Camera In The Post on Trust Pilot I called them to order a 5d mk 3, double checking about customs clearance, delivery time etc. The rep was very helpful and professional and told me that sometimes there is a small charge of £15 from UK customs but that he would refund it immediately, (I had read about this in an earlier review from a purchaser which confirmed this so was not worried), but in the end there was no need at all, the camera just arrived on Monday having been ordered on a Wed afternoon, from Hong Kong!
Brilliant service! Best price I could find against ordering from the UK, saves approx £340 over the Calumet price. Certainly would buy again from them.
- Bruce King
- 1 Review
First class... Camera in the post!
Was hesitant at first when ordering an expensive camera from this company but all feedback/reviews were positive. Seeing that the camera was coming from Hong Kong I was a little worried about tax/duty costs but read on their site that they refund any extra costs incurred. Ended up with a small amount to pay the courier(DHL) and filled in the form on the CITP website. Less than a couple of days later the amount had been refunded to my credit card that was used to make the purchase.
Price was fantastic and very happy with the received item. Parcel tracking showing progress and no problems with communications. Everything clearly explained on the website. Will no doubt check them out again for any future photography purchases!
- Alexa Toy
- 1 Review
an outstanding service
From ordering through payment, delivery updates and emails to receiving it, a superb service.
- Joseph Blythe
- 1 Review
Fast, effeicent....Fantastic
I ordered on the Wednesday night and my new camera arrived on the Monday...Great!
- Mauro Arrica
- 1 Review
Excellent service!
I contacted the customer service on the phone before and after the purchase and they were always kind and gave plenty of information.
Straightforward payment (canon dslr + lens) and delivery - tracked via DHL tracking service.
Price as shown in the website - a £15 surcharge was immediately refunded via my debit card by camerainthepost after I called them.
- Paul, from Bristol
- 1 Review
Simple, straightforward and trustworthy
Like a few people who have written reviews I approached Camera In The Post with a healthy dose of skepticism but the reviews, along with the straightforwardness of the website reassured me. I received the camera within 4 days of placing the order. There weren't any customs payments to make and the camera appears to be great. Although coming from Hong Kong, the instructions are in English.
- Daniel Foot
- 1 Review
Apprehensive intially!First class service
Swift service . Highly recom, cheaper than any uk outlet
- Sue J
- 1 Review
Excellent from order to delivery
I am only an occasional and infrequent internet shopper and very wary of companies I have never heard of BUT the price was too tempting to ignore and I hadn't heard of many of the more expensive companies either so decided to 'take a risk'. I needn't have worried. My order was acknowledged immediately and I was informed of despatch with estimated delivery time the next day. My parcel arrived as promised two days later. I can't see how the service could be bettered. I also found the website very user friendly - the 'what's in the box' section was particularly helpful and missing from most other suppliers sites.
It is nice to have this opportunity to say Thank you.
- Alec Hughes
- 1 Review
Good service, fast and great value.
I payed for my camera and waited, quick service and delivery very impressed. They VAT delivery charge was refunded, Great service!
- David Blatch
- 1 Review
Cheap, efficient postage and well protected.
Not much more to say, really. Everything was spot on, the site is easy to use, the payment process was painless and the parcel arrived within the estimated drop off time.
One thing, the parcel was not received/accepted by myself but by a resident of the building. It was then left in the reception area. I did specify that if I wasn't home I was to be contacted, as I was only 2 minutes from the house. This could have been the couriers mistake, though.
