I placed an order for a 3 piece canvas print on Dec 8th 2013. After 47 days I still do not have my order. I emailed them and was told my order was dispatched and they provided me with a consignment number to contact Australia post with. The consignment number was not even addressed to me so back to the email I go. I explain they have not delivered my order and in fact given me a consignment number that isn't addressed to me. I am then told a replacement reprint will be sent. I collect the replacement reprint and it is not 3 piece but 1 smaller piece and an image of someone I've never met... Clearly not my order. I email them again and now I'm quite frustrated given they've been stuffing me around for over a week and had my money forever a month. Their customer service department then claim I was emailed on the 12th and 28th December informing me there was an image issue with my order and to send the image again. No such emails were received at any of my email addresses. Now I'm still waiting for my prints 47 days later and their general manager still can't get it right claiming my order is on hold after he told me it had been shipped already and then told me it would be reprinted and sent. Their repeated dishonesty and failure to understand. Their obligations under Australian consumer law astounds me!
Fingers crossed I get dad's Christmas present by next Christmas!
My confusion was put to ease the moment I saw services offered by canvasprinters.co.uk, while struggling a gift for my mother. Photos or words all can be easily put into the lovely canvas, making it a memorable product for lifetime. I was happy to get my order just in 48 hours.
I was surprised to see the excellent product quality of the painting from canvasprinters.co.uk. They indeed made my beloved smile to glory. I cannot thank canvas printers enough for adding value to life by providing antique stunning prints of photos on the canvas, timely services and reasonable prices.
I am loving these canvas prints. The prints look crisp, vibrant and high quality. They aren't pixilated or anything like that. It is a pretty cool mix since it is both a picture and it is printed on canvas which is usually reserved for art. It really does look like art though. Good stuff.