Capital Gardens LTD reviews

Capital Gardens LTD reviews

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Poor service

My delivery was delayed because an item was not in stock- fair enough. When ready for dispatch they asked what day I would like it delivering on (very good). When delivered only one item was delivered- the item that had not been in stock. The other items were not dispatched, they were still in London. So a day off work wasted.

I complained. They agreed to deliver on a Saturday at no extra charge. I checked on the Friday that the item was going to be delivered on the Saturday. They assured me it was. Come Saturday, no Tracking advice from the courier, so I call the Courier. Apparently Capital Gardens had given the Couriers clear instructions to deliver on the Monday. Apalling. So I have to take another day off work. It would have been quicker and cheaper to drive to London and collect the items in person.

I would never order anything from them again.
Capital Gardens LTD

Reply from Capital Gardens LTD

Dear GP Exeter,

Thank you very much for leaving a review for us on Trust Pilot. I am very sorry to hear of your bad experience with us. If you could kindly email m.vora@capitalgardens.co.uk with your order number we would like to try and help you further in any way we can. We always adhere to 100% customer satisfaction and will do our best to provide after sales care for any instance where we may have failed in providing this service.

Many Regds

Capital Gardens LTD
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Fabulous service, excellent prices.

The deliver was extremely fast. Ordered 1.00pm, arrived 12.00 next day - and that was with free delivery. I have used again since.
Capital Gardens LTD

Reply from Capital Gardens LTD

Dear James,

Thank you very much for leaving a review for us on Trust Pilot. We are extremely happy you had a great experience with us and we hope that you continue to enjoy the service we provide.

Regds

Capital Gardens LTD
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Great prices but extremly slow delivery

I placed an order with capitalgardens late March - to be exact March 29 - and I received it today May 30. Delivery took more than one month - I know it should be shipped to DK,but one month to cross the sea????
And the money was raised from my account two days after I placed the order!!!!
After one week I contacted Capitalgardens as my order was still in picking/packing mode according to their own website - I was told they had some problem with a fork lift and was a little behind - after 1 more week i contacted Capitalgardens again as the status hasn't changed, they would check why my order wasn't shipped yet - after 1 more week - I was informed by Capitalgardens that there would be a additional freight cost - if I accepted the extra freight cost they would ship my order. I accepted and the order was delivered today.
I shop a lot in the UK - but I have never before experienced delivery time of more than one month.
Prices are great - but they have to do something about the delivery time outside UK.
Capital Gardens LTD

Reply from Capital Gardens LTD

Dear Christine Thalbitzer,

Thank you very much for leaving a review for us on Trust Pilot. I am very sorry to hear of your bad experience with us. We have had change in management and operations to help increase customer satisfaction. Thank you for your feedback, from which we will be looking into better and more efficient courier services both domestically and internationally. We hope that you have not been put off by this experience and do return to shop with us again. If you have any further information or service feedback please feel free to email m.vora@capitalgardens.co.uk and we will always endeavor to act on customer feedback.

Many Regds

Capital Gardens LTD
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Fantastic Service

Great website, great prices very reasonable, item despatched quickly and well packaged ,look forward to using my wonderful garden furniture. I would definately use Capital Gardens again. MANY THANKS
Capital Gardens LTD

Reply from Capital Gardens LTD

Dear James,

Thank you very much for leaving a review for us on Trust Pilot. We are extremely happy you had a great experience with us and we hope that you continue to enjoy the service we provide.

Regds

Capital Gardens LTD

Capital Gardens LTD Details

About this company

Capital Gardens Plants, seeds, bulbs, tools, garden furniture and accessories for sale online from London's largest group of garden centres. - from Capital Gardens - THE Online Garden Centre

Visit Capital Gardens LTD

Contact information

We live here: London
United Kingdom

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